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new bug

3 Replies
Sir Tiger The claw
30 March, 2017, 4:16 AM UTC
I have a archer stuck entering a team mates castle. I sent that archer out hours ago and he has been "entering the castle" for several hours now. I have tried clearing my cache and refreshing my game and nothing works. also the mail bug has returned and i have to refresh my game every time I get a pm from another player.
Sir Tiger the Claw
UTC +0:00
Marcel Stokvis
30 March, 2017, 6:07 AM UTC
Sir Tiger The claw said:

I have a archer stuck entering a team mates castle. I sent that archer out hours ago and he has been "entering the castle" for several hours now. I have tried clearing my cache and refreshing my game and nothing works. also the mail bug has returned and i have to refresh my game every time I get a pm from another player.
Tomany people trying to ├źnter"my castle ... its just busy at the main gates :P
Dutch Viking // Sa souvraya niende misain ye
UTC +0:00
Juglar del Viento
Moderator
30 March, 2017, 10:23 AM UTC

Dear lords

if u still experiment those issues please, try to update ur browser or try a different one to check if it still remains. Try also to update flash player

if after that, still experiment the issues u have to create a HAR of FileBug file and send to support for further investigations.

for this, follow this steps:

For Fixefox users: if you are still experiencing difficulties, please consult the following link: http://support.plarium.com/files/pscreen_instruction_en.pdf


Contact us and send a screenshot of your FireBug panel to our Help Desk https://plariumsupport.zendesk.com/hc/en-us/requests/new and we will try to resolve your issue as quickly as possible.


For Chrome users: please follow these steps:


1. Access Chrome -> More Tools -> Developer Tools -- http://screencast.com/t/dXnNlwFTV8y6


2. Access the Network tab -- http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Right-click on any line and select Save as HAR with content -- http://screencast.com/t/gxsrje20g


5. Input the following command in cmd:


tracert plarium.hs.llnwd.net


Then, take a screenshot of it.


6. Send this information to our Support Team at https://plariumsupport.zendesk.com/hc/en-us/requests/new

Hope u can solve all problems

Regards

Resistance Is Futile
UTC +1:00
Alyona Kolomiitseva
Community Manager
30 March, 2017, 12:13 PM UTC

Sir Tiger The claw said:


I have a archer stuck entering a team mates castle. I sent that archer out hours ago and he has been "entering the castle" for several hours now. I have tried clearing my cache and refreshing my game and nothing works. also the mail bug has returned and i have to refresh my game every time I get a pm from another player.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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