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I keep getting kicked out of the game when i reach level 63 and lose all my saphires

2 Replies
luckysod
22 March, 2017, 1:19 PM UTC

I have an error message ID:PP 28637208, this is the second time I have had it, the first time I was registered as luvkysod, and it would not recognise my email address, I had to restart at the loss of 20k + saphires.


I restarted using the same email address, and user name luckysod, now it looks like it will happen again, and again I will loss 13k saphires.


If I have to restart again I will not purchase any saphires again, and if I restart I would you to look at both my old cities and return what I have lost.


lucky

UTC +0:00
Alina Bright
Community Manager
22 March, 2017, 1:45 PM UTC

Hi! Please, contact our Support Team and provide them with this information, so they can help you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

UTC +2:00
brunsonthomas
Moderator
22 March, 2017, 5:57 PM UTC
Eugenia Misura said:

Hi! Please, contact our Support Team and provide them with this information, so they can help you >> https://plariumsupport.zendesk.com/hc/en-us/requests/newhttps://plarium.com/en/support/

 
Edited the post. There were two links.
UTC +5:00
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