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How to submit a support ticket?

5 Replies
joekirgan
22 March, 2017, 1:57 AM UTC
Ive tried to buy some random items and sapphires both of which did not go through.  To be clear I was billed but have not recieved the items.  I have gone to the support section but its just one big FAQ on chrome.  Am I missing something?
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Stewart
22 March, 2017, 4:28 AM UTC

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729

Noodle maker extreme
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Alina Bright
Community Manager
22 March, 2017, 1:44 PM UTC

joekirgan said:


Ive tried to buy some random items and sapphires both of which did not go through.  To be clear I was billed but have not recieved the items.  I have gone to the support section but its just one big FAQ on chrome.  Am I missing something?

Hi! Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

 
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beavercheese18
23 March, 2017, 11:48 AM UTC

i haven't been able to login it keeps saying oops something went wrong


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Alina Bright
Community Manager
28 March, 2017, 9:47 AM UTC
beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong


Hi! Can you please specify if you're able to play now? 
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BiohazarD
Moderator
28 March, 2017, 3:45 PM UTC
beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong


Have you tried clearing your browser cache?
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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