How to submit a support ticket?

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How to submit a support ticket?

Moderators for Stormfall: Age of War wanted

Deleted

Mar 22, 2017, 01:5703/22/17

How to submit a support ticket?

Ive tried to buy some random items and sapphires both of which did not go through. To be clear I was billed but have not recieved the items. I have gone to the support section but its just one big FAQ on chrome. Am I missing something?

Comments

Stewart_KT

Mar 22, 2017, 04:2803/22/17

03/20/14

493

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729

Alina BrightAdmin

Mar 22, 2017, 13:4403/22/17

03/01/16

5810

joekirgan said:

Ive tried to buy some random items and sapphires both of which did not go through. To be clear I was billed but have not recieved the items. I have gone to the support section but its just one big FAQ on chrome. Am I missing something?

Hi! Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

Deleted

Mar 23, 2017, 11:4803/23/17

i haven't been able to login it keeps saying oops something went wrong

Alina BrightAdmin

Mar 28, 2017, 09:4703/28/17

03/01/16

5810

beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong

Hi! Can you please specify if you're able to play now?

BiohazarDModerator

Mar 28, 2017, 15:4503/28/17

10/04/13

3773

beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong

Have you tried clearing your browser cache?

The topic is locked. You cannot post comments.

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Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>   ","userRegistered":"1456823904090","userCommentsCount":"5810","userName":"Alina Bright","createdDate":"1490190274490","editedDate":"0","id":"284565","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"284565","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1300757/","commentUrl":"/forum/en/comment/topic_284904/"},"strings":{"userRole":"","userId":"1300757","contentDraftJs":"","contentHtml":"<p>i haven't been able to login it keeps saying oops something went wrong</p><br>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1490269734500","editedDate":"0","id":"284904","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"284904","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1047456/","commentUrl":"/forum/en/comment/topic_287978/"},"strings":{"userRole":"Admin","userId":"1047456","contentDraftJs":"","contentHtml":"<div class=\"user-name\">beavercheese18 said:</div><br><blockquote><p>i haven't been able to login it keeps saying oops something went wrong</p><br></blockquote>Hi! Can you please specify if you're able to play now? ","userRegistered":"1456823904090","userCommentsCount":"5810","userName":"Alina Bright","createdDate":"1490694460260","editedDate":"0","id":"287978","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"287978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/184/","commentUrl":"/forum/en/comment/topic_288353/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"<div class=\"user-name\">beavercheese18 said:</div><br><blockquote><p>i haven't been able to login it keeps saying oops something went wrong</p><br></blockquote>Have you tried clearing your browser cache?<br>","userRegistered":"1380874980000","userCommentsCount":"3773","userName":"BiohazarD","createdDate":"1490715932060","editedDate":"0","id":"288353","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"288353","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p>   ","userRegistered":"1456823904090","userCommentsCount":"5810","userName":"Alina Bright","createdDate":"1490190274490","editedDate":"0","id":"284565","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"284565","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1300757/","commentUrl":"/forum/en/comment/topic_284904/"},"strings":{"userRole":"","userId":"1300757","contentDraftJs":"","contentHtml":"<p>i haven't been able to login it keeps saying oops something went wrong</p><br>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1490269734500","editedDate":"0","id":"284904","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"284904","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1047456/","commentUrl":"/forum/en/comment/topic_287978/"},"strings":{"userRole":"Admin","userId":"1047456","contentDraftJs":"","contentHtml":"<div class=\"user-name\">beavercheese18 said:</div><br><blockquote><p>i haven't been able to login it keeps saying oops something went wrong</p><br></blockquote>Hi! Can you please specify if you're able to play now? ","userRegistered":"1456823904090","userCommentsCount":"5810","userName":"Alina Bright","createdDate":"1490694460260","editedDate":"0","id":"287978","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"287978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/184/","commentUrl":"/forum/en/comment/topic_288353/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"","contentHtml":"<div class=\"user-name\">beavercheese18 said:</div><br><blockquote><p>i haven't been able to login it keeps saying oops something went wrong</p><br></blockquote>Have you tried clearing your browser cache?<br>","userRegistered":"1380874980000","userCommentsCount":"3773","userName":"BiohazarD","createdDate":"1490715932060","editedDate":"0","id":"288353","entityId":"37103","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"288353","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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