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How to submit a support ticket?

5 Replies
joekirgan
22 March, 2017, 1:57 AM UTC
Ive tried to buy some random items and sapphires both of which did not go through.  To be clear I was billed but have not recieved the items.  I have gone to the support section but its just one big FAQ on chrome.  Am I missing something?
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Stewart
22 March, 2017, 4:28 AM UTC

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729

Noodle maker extreme
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Alina Bright
Community Manager
22 March, 2017, 1:44 PM UTC

joekirgan said:


Ive tried to buy some random items and sapphires both of which did not go through.  To be clear I was billed but have not recieved the items.  I have gone to the support section but its just one big FAQ on chrome.  Am I missing something?

Hi! Please, contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

 
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beavercheese18
23 March, 2017, 11:48 AM UTC

i haven't been able to login it keeps saying oops something went wrong


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Alina Bright
Community Manager
28 March, 2017, 9:47 AM UTC
beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong


Hi! Can you please specify if you're able to play now? 
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BiohazarD
Moderator
28 March, 2017, 3:45 PM UTC
beavercheese18 said:

i haven't been able to login it keeps saying oops something went wrong


Have you tried clearing your browser cache?
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