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Support

4 Replies
Pvt Mike
19 March, 2017, 8:59 PM UTC
How do I submit a support ticket because 200 sapphires just disappeared and I know for a fact I did not use them because i was sitting there afk for about an hour and come back to them gone, also besides buying sketches how else would I get them?
Michael
UTC +8:00
Alyona Kolomiitseva
Community Manager
20 March, 2017, 12:15 PM UTC

Hi! https://plariumsupport.zendesk.com/hc/en-us/requests/new Please use this link to contact our Support Team. 

As for the Sketches, they are available in certain Development Tournaments.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Pvt Mike
20 March, 2017, 1:51 PM UTC
Thank you for the link and the help!
Michael
UTC +8:00
bjoernschmidt76
20 March, 2017, 6:03 PM UTC

The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.


Thx Isaak
UTC +7:00
BiohazarD
Moderator
20 March, 2017, 7:15 PM UTC
bjoernschmidt76 said:

The support needs 3 days to reply and in the moment i can't even contact them. I bought a building (town house lvl 20 to lvl 21) for almost 20k sapp and i did not want it. The game was frozen and after i was reloding the building was build. I think it is kind of cheating and I did not press this button. The support gave me the fault, he siad, i should be more careful... This is very funny because i am a very careful player, and btw they can see it if they study my account. Cheating customers is something that is not working well. :) If I don't get help and my 20k sapp back, i will quite that game forever. I am not willing to spend any Euro anymore if plarium is treating customers like this.


Thx Isaak
This has happened to many players.  Unfortunately, Plarium sees these incidents as player error and will not refund the spent sapphires. 
UTC +0:00
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