This topic is closed

Lost Everything ??

10 Replies
alpcon
14 March, 2017, 2:44 AM UTC

Can anyone please explain to me how I was at level 50, had around 40,000 sapphires and gods knows what else. worked hard to get all this then I get a error message up on the screen and now when I start the game I am back at square one at level 1 ??  I have tried everything but the same keeps happening.



Not at all happy about this as I have spent some money too and lost the lot


I think a moderator or at least someone from this company that runs these games should contact me and sort this out.

Only other option is to go to my credit card company and get my money back







UTC +8:00
RandomDrop
14 March, 2017, 2:47 AM UTC

I think its logging you into a different server but if I lost all that I would be searching for a phone #.




UTC +7:00
Stewart
14 March, 2017, 2:49 AM UTC

Have you tried to see if your on a different server?


Click the server button, then select the server of your lvl 50.


https://imgur.com/URPpeZp

Noodle maker extreme
UTC +0:00
alpcon
14 March, 2017, 2:50 AM UTC

fat chance of ringing as the contact section in here is pretty useless. if its liogging me into a different server is there a way out of that ?


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alpcon
14 March, 2017, 2:52 AM UTC

ok got that stewart give me a sec and I will give it a go :)


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alpcon
14 March, 2017, 2:54 AM UTC
Thank you very much stewart and everyone else who helped that worked got my level back so now a happy man :))
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Stewart
14 March, 2017, 3:00 AM UTC
Welcome, Happy raiding.
Noodle maker extreme
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Solidarius
14 March, 2017, 4:10 AM UTC

how you spend enough $ for 40,000 sapphires and don't realize that there are multiple servers in the game is beyond me 


grats on finding your correct castle/server though lol
UTC +5:00
BiohazarD
Moderator
15 March, 2017, 2:50 AM UTC
Solidarius said:

how you spend enough $ for 40,000 sapphires and don't realize that there are multiple servers in the game is beyond me 


grats on finding your correct castle/server though lol
Some people don't notice the button at the top of the screen I guess lol. 
UTC +0:00
djmoody
15 March, 2017, 8:39 AM UTC

This happens so regularly you would think that Plarium might twig to improve the UI so that it was much clearer you were switching servers.

Given the people that post on the forum are the tip of the iceberg (and this regularly comes up) I wonder how many people who don't ask, simple quit the game confused?
Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
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BiohazarD
Moderator
16 March, 2017, 7:18 AM UTC
djmoody said:

This happens so regularly you would think that Plarium might twig to improve the UI so that it was much clearer you were switching servers.

Given the people that post on the forum are the tip of the iceberg (and this regularly comes up) I wonder how many people who don't ask, simple quit the game confused?
When you click the server icon a big box with the words "switch server" at the top pops up, and you can select the server.  I'm not sure how much clearer they could make it. 
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