Jezebel said:
90% of the players do not read the forums - the point is Plarium has made it difficult for people to report issues
Right now Support site is still under construction. We had to remove the link to submit a ticket from the main page so that our players could know more about our new FAQ base where our Support agents add more articles from time to time.
They have posted answers to the most frequently asked questions there to limit the flow of the tickets and increase the issue resolution speed by giving some info in advance. Inside of each article you can find a link to a ticket form. So our players are still able to contact Support even without some extra help, if they examine the new Support site more attentively. And of course, it's all just temporary. In future we will make that link more accessible :)