This topic is closed

Why Have you made it just about impossible to even leave a ticket

33 Replies
brunsonthomas
Moderator
18 March, 2017, 1:37 PM UTC

Inaginni said:


Jezebel said:


Eugenia Misura said:


You can find it at the bottom of the page. 


http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

You actually have to click on one of the FAQs first. Only then do you get to see the option to submit a ticket.

Or you can check most threads and we have posted it in each thread to help people find the Support link easier. https://plariumsupport.zendesk.com/hc/en-us/requests/new

Make sure to check your e-mail for your ticket number.

UTC +5:00
Jezebel
18 March, 2017, 3:32 PM UTC
brunsonthomas said:

Inaginni said:


Jezebel said:


Eugenia Misura said:


You can find it at the bottom of the page. 


http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

You actually have to click on one of the FAQs first. Only then do you get to see the option to submit a ticket.

Or you can check most threads and we have posted it in each thread to help people find the Support link easier. https://plariumsupport.zendesk.com/hc/en-us/requests/new

Make sure to check your e-mail for your ticket number.

90% of the players do not read the forums - the point is Plarium has made it difficult for people to report issues
UTC +0:00
Alyona Kolomiitseva
Community Manager
20 March, 2017, 12:10 PM UTC

Jezebel said:



90% of the players do not read the forums - the point is Plarium has made it difficult for people to report issues

Right now Support site is still under construction. We had to remove the link to submit a ticket from the main page so that our players could know more about our new FAQ base where our Support agents add more articles from time to time.

They have posted answers to the most frequently asked questions there to limit the flow of the tickets and increase the issue resolution speed by giving some info in advance. Inside of each article you can find a link to a ticket form. So our players are still able to contact Support even without some extra help, if they examine the new Support site more attentively. And of course, it's all just temporary. In future we will make that link more accessible :)

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Jezebel
20 March, 2017, 4:09 PM UTC

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

UTC +0:00
Nemanja
21 March, 2017, 8:55 AM UTC

Lady Jezebel,

as you know certain long term bug issues are reported several times so far and I believe devs are working hard to solve them.
Nemanja
UTC +1:00
BiohazarD
Moderator
21 March, 2017, 2:25 PM UTC
Jezebel said:

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

Plarium developers are working on fixing existing bugs in addition to designing new features. 
UTC +0:00
Gadheras
21 March, 2017, 3:18 PM UTC
BiohazarD said:

Jezebel said:

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

Plarium developers are working on fixing existing bugs in addition to designing new features. 
there is no money making in fixing existing bugs, unless its game breaking from a "earning" point of view. 
UTC +2:00
BiohazarD
Moderator
23 March, 2017, 1:51 PM UTC
Gadheras said:

BiohazarD said:

Jezebel said:

well here's a suggestion ... how about fixing the bugs that have been reported and have been ongoing for extended periods of time, bugs that have affected the entire Plarium gaming community - there are things that have not worked properly since they were added to the game such as the "start a battle" feature which has never reflected the resources gathered on raid properly and a lot of times you have to try to remember when the last time you raided was or keep a spreadsheet on your own to track your raids - this makes the game which is supposed to be enjoyed become work in order to track things properly

Plarium developers are working on fixing existing bugs in addition to designing new features. 
there is no money making in fixing existing bugs, unless its game breaking from a "earning" point of view. 
Game breaking bugs are obviously much higher on the priority list, but small bugs will be fixed eventually as well, you just may have to wait longer. 
UTC +0:00
thefray
28 March, 2017, 8:08 PM UTC

Alyona Kolomiitseva said:


Jezebel said:



90% of the players do not read the forums - the point is Plarium has made it difficult for people to report issues

Right now Support site is still under construction. We had to remove the link to submit a ticket from the main page so that our players could know more about our new FAQ base where our Support agents add more articles from time to time.

They have posted answers to the most frequently asked questions there to limit the flow of the tickets and increase the issue resolution speed by giving some info in advance. Inside of each article you can find a link to a ticket form. So our players are still able to contact Support even without some extra help, if they examine the new Support site more attentively. And of course, it's all just temporary. In future we will make that link more accessible :)

Translation, 

Kindly stop bothering us and figure it out on your own, but if you figure out the puzzle and answer the riddle we will at least send you a polite reply before ignoring you.
UTC +0:00
Alyona Kolomiitseva
Community Manager
29 March, 2017, 8:54 AM UTC
thefray said:


Translation, 

Kindly stop bothering us and figure it out on your own, but if you figure out the puzzle and answer the riddle we will at least send you a polite reply before ignoring you.
There's no puzzle here. You can find a link to Support on Forum :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Rosconz
2 April, 2017, 2:29 AM UTC

Alyona Kolomiitseva said:


There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Yes there are FAQ's but have you ever tried to sift through them to find the answer to a specific problem?
UTC +12:00
djmoody
2 April, 2017, 7:04 AM UTC
Alyona Kolomiitseva said:

thefray said:


Translation, 

Kindly stop bothering us and figure it out on your own, but if you figure out the puzzle and answer the riddle we will at least send you a polite reply before ignoring you.
There's no puzzle here. You can find a link to Support on Forum :)
Apparently said with no sense of irony......
Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
UTC +0:00
Alyona Kolomiitseva
Community Manager
3 April, 2017, 1:41 PM UTC
Rosconz said:

Alyona Kolomiitseva said:


There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Yes there are FAQ's but have you ever tried to sift through them to find the answer to a specific problem?
In each FAQ there's a link to a ticket form. :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
BiohazarD
Moderator
3 April, 2017, 3:23 PM UTC
Rosconz said:

Alyona Kolomiitseva said:


There's no puzzle here. You can find a link to Support on Forum :)

As has already been stated, 90% of players don't use the forums. So for 90% of players there is a ridiculously difficult puzzle.

Yes there are FAQ's but have you ever tried to sift through them to find the answer to a specific problem?
The trick is to ignore all the text, click on any random faq page, then go to the "submit a request" button :P
UTC +0:00
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