This topic is closed

Why Have you made it just about impossible to even leave a ticket

33 Replies
Hooverssmallengines
11 March, 2017, 11:54 AM UTC
Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 
UTC +8:00
roadstar Pitbull
11 March, 2017, 3:55 PM UTC

Support link changed around a month or so ago,, but plarium forgot to mention it.

There is a new link a couple of threads. 

But yes they do hide it in the support section,, always have done so..

UTC +0:00
exxxe
11 March, 2017, 3:56 PM UTC

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I'am me and that is what i care about :)
UTC +3:00
Gadheras
12 March, 2017, 2:44 PM UTC
exxxe said:

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
the old trash bin was full, so they had to make a new one?
UTC +2:00
BiohazarD
Moderator
12 March, 2017, 2:58 PM UTC
exxxe said:

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I wish they'd put a link to it somewhere easy to find on the support page though.  If there was one it's certainly well hidden. 
UTC +0:00
wesleypringle1
13 March, 2017, 12:09 PM UTC
BiohazarD said:

exxxe said:

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I wish they'd put a link to it somewhere easy to find on the support page though.  If there was one it's certainly well hidden. 
Nope it's non existent Almost as if they really couldn't be Bothered and when I did find a Link in another forum topic I get this message you will be contacted within 60 Hours  have they degraded the support staff that much that you may wait more than two days for a reply? Or is there that many problems with this game ?
The Keep
UTC +4:00
Gadheras
13 March, 2017, 3:31 PM UTC

wesleypringle1 said:


BiohazarD said:


exxxe said:


Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I wish they'd put a link to it somewhere easy to find on the support page though.  If there was one it's certainly well hidden. 
Nope it's non existent Almost as if they really couldn't be Bothered and when I did find a Link in another forum topic I get this message you will be contacted within 60 Hours  have they degraded the support staff that much that you may wait more than two days for a reply? Or is there that many problems with this game ?

Well, you see with SO MANY MILLIONS of users they have acording to their website, things take time :p


UTC +2:00
Alina Bright
Community Manager
14 March, 2017, 3:06 PM UTC
wesleypringle1 said:

BiohazarD said:

exxxe said:

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I wish they'd put a link to it somewhere easy to find on the support page though.  If there was one it's certainly well hidden. 
Nope it's non existent Almost as if they really couldn't be Bothered and when I did find a Link in another forum topic I get this message you will be contacted within 60 Hours  have they degraded the support staff that much that you may wait more than two days for a reply? Or is there that many problems with this game ?
Do you face any issue while trying to submit a ticket? 
UTC +2:00
legendslord
14 March, 2017, 8:19 PM UTC

Eugenia Misura said:

Do you face any issue while trying to submit a ticket? 



This post is just a troll right?

Did you read any of the posts above?

YOU CAN'T EASILY FIND THE LINK TO "SUBMIT TICKET".


It's like you guys went out of your way to hide it (which is probably the truth I expect, cutting back on support team so hide the link to reduce the number of tickets)
UTC +0:00
BiohazarD
Moderator
15 March, 2017, 3:00 AM UTC
Eugenia Misura said:

wesleypringle1 said:

BiohazarD said:

exxxe said:

Hooverssmallengines said:


Support is not existent any more just a bunch of FAQ and no link to file a ticket . I wasted my time sorting through the FAQ and when I didn't find My issue there was no way to Contact Plarium to report it.. So what is it about a month until you guys shut down the Game and Pocket the money that the  elitist have thrown in?? 

you still can submit tickets however now its called requests 

submit support request
I wish they'd put a link to it somewhere easy to find on the support page though.  If there was one it's certainly well hidden. 
Nope it's non existent Almost as if they really couldn't be Bothered and when I did find a Link in another forum topic I get this message you will be contacted within 60 Hours  have they degraded the support staff that much that you may wait more than two days for a reply? Or is there that many problems with this game ?
Do you face any issue while trying to submit a ticket? 
The problem is that there isn't a link to submit a ticket on the first screen when you click the "support" option. 
UTC +0:00
Nemanja
15 March, 2017, 4:42 PM UTC

My Lords,

I've just send a ticket through https://plariumsupport.zendesk.com/hc/en-us/requests/new without any problems.

Everything is working as always.

Nemanja
UTC +1:00
Gadheras
15 March, 2017, 4:52 PM UTC

Nemanja said:


My Lords,

I've just send a ticket through https://plariumsupport.zendesk.com/hc/en-us/requests/new without any problems.

Everything is working as always.

Did you fail to read the thread and understand it?


Biohazard outline it in the post above "The problem is that there isn't a link to submit a ticket on the first screen when you click the "support" option.  "


and the post above says the same, using bigger letters too. :p
UTC +2:00
exxxe
15 March, 2017, 5:22 PM UTC

Gadheras said:


Nemanja said:


My Lords,

I've just send a ticket through https://plariumsupport.zendesk.com/hc/en-us/requests/new without any problems.

Everything is working as always.

Did you fail to read the thread and understand it?


Biohazard outline it in the post above "The problem is that there isn't a link to submit a ticket on the first screen when you click the "support" option.  "


and the post above says the same, using bigger letters too. :p

will forward it though i dont think they will change it 

even when it was old it was tricky to find that bitty tiny "contact us" link 
I'am me and that is what i care about :)
UTC +3:00
Alina Bright
Community Manager
16 March, 2017, 1:12 PM UTC
Lords, there are no isses with submitting a ticket through this direct link. As for the general page of the site, it was made this way to help players find the answer in our FAQ and if the issue still persists, contact them through the form. 
UTC +2:00
Gadheras
16 March, 2017, 5:33 PM UTC
Eugenia Misura said:

Lords, there are no isses with submitting a ticket through this direct link. As for the general page of the site, it was made this way to help players find the answer in our FAQ and if the issue still persists, contact them through the form. 
I know you want to make it a hurdle for players to go directly to contact support without read any faq and whatever first. But MAKE IT EASIER TO FIND. Then you wont have players come to the forum and post about trouble finding it.
UTC +2:00
Crowley KTI
17 March, 2017, 3:07 AM UTC
Eugenia Misura said:

Lords, there are no isses with submitting a ticket through this direct link. As for the general page of the site, it was made this way to help players find the answer in our FAQ and if the issue still persists, contact them through the form. 
The problem is that unliess you know what that direct link is, you can't send in a request as you can't find that direct link easily
Crowley KTI
UTC +6:00
Jezebel
17 March, 2017, 4:58 AM UTC
Crowley KTI said:

Eugenia Misura said:

Lords, there are no isses with submitting a ticket through this direct link. As for the general page of the site, it was made this way to help players find the answer in our FAQ and if the issue still persists, contact them through the form. 
The problem is that unliess you know what that direct link is, you can't send in a request as you can't find that direct link easily
This is absolutely true I just went to support to see what the fuss was all about and after a few clicks I still did not find the direct link to submit a ticket - however awful support was in the past at least there was a "contact us" obscurely placed at the bottom of the page if you looked hard enough you could find a way to submit at ticket
UTC +0:00
Alina Bright
Community Manager
17 March, 2017, 1:52 PM UTC

You can find it at the bottom of the page. 


UTC +2:00
Jezebel
17 March, 2017, 3:24 PM UTC

Eugenia Misura said:


You can find it at the bottom of the page. 


http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

UTC +0:00
Inaginni
17 March, 2017, 10:35 PM UTC
Jezebel said:

Eugenia Misura said:


You can find it at the bottom of the page. 


http://prnt.sc/el50v8  that takes you here http://prnt.sc/el515k then you go here http://prnt.sc/el51ei and if you click on the Plarium Support link at the bottom it takes you back to #2

You actually have to click on one of the FAQs first. Only then do you get to see the option to submit a ticket.
UTC +0:00
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