missing development race

6 Replies
wildaxeman
6 March, 2017, 3:32 PM UTC
after todays down time, ongoing development race is gone. no results, no rewards
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nobody
6 March, 2017, 5:04 PM UTC
the rewards were up for me, however i only received 40 of my 60 sketches.
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brunsonthomas
6 March, 2017, 7:03 PM UTC

ANBU wildaxeman said:


after todays down time, ongoing development race is gone. no results, no rewards

If you have closed your game, cleared your browser cache, restarted the game and the problem is the same, please contact support. 

https://plariumsupport.zendesk.com/hc/en-us/requests/new

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wildaxeman
7 March, 2017, 1:21 AM UTC

am i stupid or there is some uncnown trick in support centre. after signing in, veryfing e-mail etc. there is no place to put my request. i only can see FAQ


ok. i got that now. anyway, not very user friendly.
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Alina Bright
Community Manager
7 March, 2017, 3:12 PM UTC

Hi! Thank you for your feedback. You can use this direct link  https://plariumsupport.zendesk.com/hc/en-us/requests/new in order to submit a ticket. 

  
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wildaxeman
9 March, 2017, 1:24 AM UTC

here is my request and answer to that. i feel like i am robbed in middle of day.  and "support probably even did not read my request, because it say, i had those buildings done. in time.


wild axeman

Tuesday at 01:29

development race dissapeared without giving results or rewards. i used 11 days worth boosts to get done 2 lvl 22 buildings and 1 lvl 22 lost art.

 Avatar

Andrew

Yesterday at 15:53

Hello,

Please note that upgrade or construction are supposed to be finished within the tournament. Constructions and upgrades that finished before and after the tournament don't bring any points.

The tournament was active on 03.03.2017 - 06.03.2017. In the server logs I can see that you have done some upgrades of the lost arts on 01.03.2017 - 02.03.2017. Please bear in mind that upgrade of the altar of Weor doesn't bring any points.

Please note that reward is to be deleted in case the player fails to collect a minimal required number of quest points according to the Tournament conditions. Unfortunately, this time, you have not gained enough points to received the minimal reward.

Hope that I helped you clear up the situation. If you have additional questions, I will answer them with pleasure! 

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brunsonthomas
9 March, 2017, 5:33 PM UTC

wildaxeman said:


here is my request and answer to that. i feel like i am robbed in middle of day.  and "support probably even did not read my request, because it say, i had those buildings done. in time.


wild axeman

Tuesday at 01:29

development race dissapeared without giving results or rewards. i used 11 days worth boosts to get done 2 lvl 22 buildings and 1 lvl 22 lost art.

 Avatar

Andrew

Yesterday at 15:53

Hello,

Please note that upgrade or construction are supposed to be finished within the tournament. Constructions and upgrades that finished before and after the tournament don't bring any points.

The tournament was active on 03.03.2017 - 06.03.2017. In the server logs I can see that you have done some upgrades of the lost arts on 01.03.2017 - 02.03.2017. Please bear in mind that upgrade of the altar of Weor doesn't bring any points.

Please note that reward is to be deleted in case the player fails to collect a minimal required number of quest points according to the Tournament conditions. Unfortunately, this time, you have not gained enough points to received the minimal reward.

Hope that I helped you clear up the situation. If you have additional questions, I will answer them with pleasure! 

Hello


I am sorry you are having difficulties submitting a Support request but there is private information required to submit a Support ticket. Please follow this link and complete for in game losses. https://plariumsupport.zendesk.com/hc/en-us/requests/new

After you submit the ticket, check you e-mail for the ticket number.

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