This topic is closed

Plarium make a mistake and clear BG bank

23 Replies
White and black
14 February, 2017, 3:02 PM UTC

I don't know exactly  what time. But it happened.

Be careful and kindly check this information. And for that problem Plarium support team never answer again.


regards
DDC
UTC +0:00
BiohazarD
Moderator
14 February, 2017, 3:14 PM UTC

If you believe there is an error with your battlegrounds please submit a ticket to support. 

https://support.plarium.com/enstormfall/Tickets/Submit/Category/48
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djmoody
14 February, 2017, 5:09 PM UTC
Post more info and I will help you work out what happened to your account (assuming you have a log / record of your BG investments and returns)
Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
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RandomDrop
14 February, 2017, 6:05 PM UTC

Please correct me if I am wrong but I believe the battle grounds are based on a system lending. It is debt based with high interest and does not accommodate an investment.


My understanding is that If your battlegrounds reset to zero then you should get an instant payoff no matter what level you clear.
UTC +7:00
White and black
15 February, 2017, 2:31 PM UTC

BiohazarD said:


If you believe there is an error with your battlegrounds please submit a ticket to support. 

https://support.plarium.com/enstormfall/Tickets/Submit/Category/48

Support team ????/ I sent some email but not receive answer............

they sleeppppp in more than 1 months until now or later.
DDC
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exxxe
15 February, 2017, 2:46 PM UTC

White and black said:


BiohazarD said:


If you believe there is an error with your battlegrounds please submit a ticket to support. 

https://support.plarium.com/enstormfall/Tickets/Submit/Category/48

Support team ????/ I sent some email but not receive answer............

they sleeppppp in more than 1 months until now or later.

Lord if you still did not receive an answer from support then it's because the following 

1) no issues were detected or that support does not require any further information 

2) the answer to this specific issue was given already 

3) check your spam folder just in case 


I'am me and that is what i care about :)
UTC +3:00
Alina Bright
Community Manager
15 February, 2017, 3:58 PM UTC

RandomDrop said:


Please correct me if I am wrong but I believe the battle grounds are based on a system lending. It is debt based with high interest and does not accommodate an investment.


My understanding is that If your battlegrounds reset to zero then you should get an instant payoff no matter what level you clear.

All Units (including different modifications) count when you raid Battlegrounds. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by players in different spreadsheets. 

UTC +2:00
Ryu
15 February, 2017, 6:31 PM UTC

We have established before that support is unresponsive by design (see official faq) and forum team has no access to data. Current data available inleague suggests that something happened to payouts. Since questions regarding this will definitly not be answered, asking is a waste of time.

Doing the same again and again and expecting a different result is insane ;)
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djmoody
16 February, 2017, 11:07 AM UTC

exxxe said:


Lord if you still did not receive an answer from support then it's because the following 

1) no issues were detected or that support does not require any further information 

2) the answer to this specific issue was given already 

3) check your spam folder just in case 

you forgot no4, which I have learned through bitter experience

4. they simple ignore your 100% proven and evidence backed ticket and pretend it didn't happen and nothing is wrong
Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
UTC +0:00
djmoody
16 February, 2017, 11:09 AM UTC

Eugenia Misura said:


RandomDrop said:


Please correct me if I am wrong but I believe the battle grounds are based on a system lending. It is debt based with high interest and does not accommodate an investment.


My understanding is that If your battlegrounds reset to zero then you should get an instant payoff no matter what level you clear.

All Units (including different modifications) count when you raid Battlegrounds. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by players in different spreadsheets. 

How is that useful?

You don't even know what issue they have encountered to assume they are a noob and fob them off with some useless platitude. How do you know they were even using one of the spreadsheet you mentioned and haven't recorded using their own method?

Why didn't you ask them for info on their problem so you could understand and see if there really is a problem here or not. Is it because you actually don't care if there is a real problem or not?

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
UTC +0:00
Ryu
16 February, 2017, 12:00 PM UTC

I would contest that value per unit can in any way explain what is happening sometimes.


The unexpected loss days that happen on the battlegrounds, I think they are "working as intended" to make the weak of will spend money to recuperate. That is the choice you have, you can write tickets all day long.

UTC +2:00
BiohazarD
Moderator
16 February, 2017, 2:49 PM UTC
djmoody said:

Eugenia Misura said:


RandomDrop said:


Please correct me if I am wrong but I believe the battle grounds are based on a system lending. It is debt based with high interest and does not accommodate an investment.


My understanding is that If your battlegrounds reset to zero then you should get an instant payoff no matter what level you clear.

All Units (including different modifications) count when you raid Battlegrounds. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by players in different spreadsheets. 

How is that useful?

You don't even know what issue they have encountered to assume they are a noob and fob them off with some useless platitude. How do you know they were even using one of the spreadsheet you mentioned and haven't recorded using their own method?

Why didn't you ask them for info on their problem so you could understand and see if there really is a problem here or not. Is it because you actually don't care if there is a real problem or not?

The battlegrounds are working as intended.  If you load enough troops into them eventually you will get some reward. 
UTC +0:00
Gadheras
16 February, 2017, 3:29 PM UTC
BiohazarD said:

djmoody said:

Eugenia Misura said:


RandomDrop said:


Please correct me if I am wrong but I believe the battle grounds are based on a system lending. It is debt based with high interest and does not accommodate an investment.


My understanding is that If your battlegrounds reset to zero then you should get an instant payoff no matter what level you clear.

All Units (including different modifications) count when you raid Battlegrounds. However, please keep in mind that the actual Unit value may differ from your expectations and the info provided by players in different spreadsheets. 

How is that useful?

You don't even know what issue they have encountered to assume they are a noob and fob them off with some useless platitude. How do you know they were even using one of the spreadsheet you mentioned and haven't recorded using their own method?

Why didn't you ask them for info on their problem so you could understand and see if there really is a problem here or not. Is it because you actually don't care if there is a real problem or not?

The battlegrounds are working as intended.  If you load enough troops into them eventually you will get some reward. 
lol, I had to laugh, you hit the nail on the head with "some"
UTC +2:00
Drogar61
16 February, 2017, 9:35 PM UTC

BiohazarD said:


The battlegrounds are working as intended.  If you load enough troops into them eventually you will get some reward.  

To translate what you really said:

You can loose and loose your troops in BG. That's for sure.

Everything else is MAYBE!

What a nice part of game. Suicide style. Just for proven idiots.

Fortunately, you just don't know what you wrote. Reality is different. BG rules just adopted to allow players to spend more money. As new feature in the game. Payouts are there, just way to get them is harder then ever.
UTC +0:00
Ryu
16 February, 2017, 9:58 PM UTC

BiohazarD said:


The battlegrounds are working as intended.  If you load enough troops into them eventually you will get some reward. 

I assume there are very strong reasons to not specify what is supposed to happen in bg, because full disclosure might end badly. The only thing i get really bad feelings from is the defined closed loop of direct to support - support doing nothing - try to get some reaction on forum - be directed to support. In my area of expertise this would involve lawyers at some point.

UTC +2:00
Alina Bright
Community Manager
17 February, 2017, 3:07 PM UTC
Lords, Battlegrounds work as intended. If you're not getting the Reward you expect, it doesn't mean that there's something wrong there. I can assure you that there aren't any issues with them. 
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roadstar Pitbull
17 February, 2017, 5:38 PM UTC

Eugenia Misura said:


Lords, Battlegrounds work as intended. If you're not getting the Reward you expect, it doesn't mean that there's something wrong there. I can assure you that there aren't any issues with them. 

Yes they work as plarium intended, hence many have stopped... After repeated changes, only do them with the league for better rewards there..

I wonder does your algorithm also showhow much money battlegrounds are currently making??? My money is on ALOT less than it used to be.
UTC +0:00
BiohazarD
Moderator
17 February, 2017, 8:23 PM UTC

Drogar61 said:


BiohazarD said:


The battlegrounds are working as intended.  If you load enough troops into them eventually you will get some reward.  

To translate what you really said:

You can loose and loose your troops in BG. That's for sure.

Everything else is MAYBE!

What a nice part of game. Suicide style. Just for proven idiots.

Fortunately, you just don't know what you wrote. Reality is different. BG rules just adopted to allow players to spend more money. As new feature in the game. Payouts are there, just way to get them is harder then ever.

You're guaranteed to win at least a few troops when you kill a bg (except the really low level ones).  I never claimed that the reward would be more than the losses, because it usually wont.  That's why it's important to not go overboard on doing bgs. If you just throw your army at bgs over and over it will eventually shrink.  So you have to be careful about when you do bgs and how many you do. 

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djmoody
17 February, 2017, 9:22 PM UTC

Eugenia Misura said:


If you're not getting the Reward you expect, it doesn't mean that there's something wrong there. I can assure you that there aren't any issues with them. 

This statement is simply an outright lie. 

Factual evidence has been provided that they are in fact broken. Evidence Plarium can't refute, they have just chosen to try and brush it under the carpet. Posts referring to it locked and deleted.

Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
UTC +0:00
Erik Bloodaxe
18 February, 2017, 4:06 PM UTC

Plarium make a mistake and clear BG bank


??


I hope plarium have cleared the bg bank


It has been log-jammed for months - did they try a good laxative?

As a long term player on other servers, I can honestly say that I have never seen a full payout from stormfall, altho I often get full payouts from other plarium games

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