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no protection after fortress attacked and downgraded

3 Replies
User
10 February, 2017, 5:58 PM UTC
Our fortress was attacked and downgraded during upgrade so I upgraded again and boosted within an hour it was downgraded again. why is protection promised if it isn't actually awarded? I could have defended but didn't see the need if it couldn't be attacked
birdy
UTC +3:00
1
Moderator
10 February, 2017, 9:54 PM UTC

birdybyebye said:


Our fortress was attacked and downgraded during upgrade so I upgraded again and boosted within an hour it was downgraded again. why is protection promised if it isn't actually awarded? I could have defended but didn't see the need if it couldn't be attacked

Are you sure it was downgraded?  People can still hit it, the level just shouldn't go down.  If it was, you should submit a ticket to support. 

https://support.plarium.com/enstormfall/Tickets/Submit/Category/48
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
UTC +0:00
0
Moderator
12 February, 2017, 9:27 AM UTC
As this isn't a tutorial, I'll move this topic to Game Discussion.
Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
0
User
12 February, 2017, 9:24 PM UTC
might have just been bad timing during a flag tourney. check the level of the fort if it was at a safe zone. 5 or 8..
UTC +7:00
0
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