HELP WITH THE PACKAGE I PURCHASED

11 Replies
michelle_n_katey
9 February, 2017, 7:27 AM UTC
I purchased a package that gives me items for 14 days.   Today is day 2 and when I try to claim my prizes for today I get a message that there is a problem with the server and to refresh or reload my page.  I have done this multiple times to no avail can someone please help.
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Juglar del Viento
Moderator
9 February, 2017, 8:41 AM UTC

Lady Michelle

for purchases u have to send a ticket to support. they can check ur account and see what happens and fix it. we here in the forum cant do anything of this.

please raise a ticket following this link

hope u can solve ur issue

Regards
Resistance Is Futile
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michelle_n_katey
9 February, 2017, 8:21 PM UTC
thank You Lord Juglar
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Juglar del Viento
Moderator
10 February, 2017, 8:32 AM UTC

michelle_n_katey said:


thank You Lord Juglar

you are welcome my Lady

hope u can solve it soon

Regards
Resistance Is Futile
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BiohazarD
Moderator
11 February, 2017, 7:06 PM UTC
michelle_n_katey said:

I purchased a package that gives me items for 14 days.   Today is day 2 and when I try to claim my prizes for today I get a message that there is a problem with the server and to refresh or reload my page.  I have done this multiple times to no avail can someone please help.
That usually means either the server is lagging or your internet connection is bad.  Try waiting a while then opening it again, if there's a connection problem it usually is fixed pretty quickly. 
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Barrett Southworth
22 February, 2017, 2:40 PM UTC
I'm having the same problem for day 2.  I don't see a way to raise a ticket with the link that was provided.
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brunsonthomas
Moderator
22 February, 2017, 6:02 PM UTC

Barrett Southworth said:


I'm having the same problem for day 2.  I don't see a way to raise a ticket with the link that was provided.

Please try this link to support http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48


Sorry, I am trying to get an update.

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Barrett Southworth
22 February, 2017, 6:06 PM UTC
It's just redirecting me to the Stormfall FAQ page with no apparent way to submit a ticket.
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brunsonthomas
Moderator
22 February, 2017, 6:45 PM UTC

Barrett Southworth said:


It's just redirecting me to the Stormfall FAQ page with no apparent way to submit a ticket.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Sorry, this is the new link.

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lisareddenarnold
25 February, 2017, 7:22 PM UTC

Thanks, the last link did send me the page to put in a ticket. I've had the same problem with the collecting the day 2.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

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arschmugge
3 March, 2017, 5:25 AM UTC

Michelle, & anyone else seeing an error message for this 14 day package...


You are seeing the error because you are trying to claim that days reward from the package too soon. It goes on a SPECIFIC 24 hour clock. So, say you collected yesterdays reward at 11:13pm CST....you will then not be able to collect today's reward until at LEAST 11:13pm CST or after. As I said, it goes on a down to the minute, specific 24 hour clock, so if you are seeing the error message, it is because 24 hours has not passed since you last claimed the previous days reward. I had the same issue until I figured it out.


Hope this helps clear things up.


Enjoy the game.
Dacklin
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Alina Bright
Community Manager
3 March, 2017, 3:36 PM UTC
Thank you for this input! 
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