This topic is closed

Two issues

6 Replies
Jezebel
7 February, 2017, 1:58 PM UTC

Friend requests are not working properly and sometimes have to be sent several times before they show up, very frustrating for a new member trying to add their league mates.


Random logging out - I am being logged out for no apparent reason when i go to look at my friend requests or when I came to the forums just now I was logged out - I did not log out the game logged me out
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Alina Bright
Community Manager
7 February, 2017, 3:53 PM UTC

Hi! Please be aware that such issues should be directed to the technical specialists from our Support Team.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

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Jezebel
9 February, 2017, 6:34 PM UTC

Again, what is this thread for?  There are moderators and community managers monitoring this thread - for what if you are not going to take the issues to the dev's to fix?????  


Delete the "Report Bugs" thread if you aren't going to assist the players that post in it

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Stewart
9 February, 2017, 10:41 PM UTC

Eugenia Misura said:


Hi! Please be aware that such issues should be directed to the technical specialists from our Support Team.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

its a universal bug as far as i can see, Would you rather have a couple of mentions here about the friend req not working properly, OR 100+ tickets sent by a league every time a new member joins the league?


And as Jez says it is a bug in the bug topic, C'mon

Noodle maker extreme
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brunsonthomas
9 February, 2017, 11:26 PM UTC

Stewart_KT1 said:


Eugenia Misura said:


Hi! Please be aware that such issues should be directed to the technical specialists from our Support Team.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

its a universal bug as far as i can see, Would you rather have a couple of mentions here about the friend req not working properly, OR 100+ tickets sent by a league every time a new member joins the league?


And as Jez says it is a bug in the bug topic, C'mon

If it is a readily fixable problem we try to give you direction how to fix it. If it truly is a bug, the developers need to fix the program. The best way to get their attention is with a Support ticket. Please use this link  http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

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Jezebel
23 February, 2017, 1:16 AM UTC
Stewart_KT1 said:

Eugenia Misura said:


Hi! Please be aware that such issues should be directed to the technical specialists from our Support Team.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

its a universal bug as far as i can see, Would you rather have a couple of mentions here about the friend req not working properly, OR 100+ tickets sent by a league every time a new member joins the league?


And as Jez says it is a bug in the bug topic, C'mon

as stated this is not an isolated issue to just me and is still occurring, if I lost troops because of it I will be a very unhappy camper 
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Alina Bright
Community Manager
23 February, 2017, 1:10 PM UTC

Jezebel said:


Stewart_KT1 said:


Eugenia Misura said:


Hi! Please be aware that such issues should be directed to the technical specialists from our Support Team.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

its a universal bug as far as i can see, Would you rather have a couple of mentions here about the friend req not working properly, OR 100+ tickets sent by a league every time a new member joins the league?


And as Jez says it is a bug in the bug topic, C'mon

as stated this is not an isolated issue to just me and is still occurring, if I lost troops because of it I will be a very unhappy camper 

Jezebel, I can see your point, however, Support team need to gather infromation and investigate this issue. So it would very helpful if you contact our Support team regarding this matter. Please note, that the address has been changed to https://plariumsupport.zendesk.com/hc/en-us/requests/new

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