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Revive army discount BUGGED, was charged the usual amount

Revive army discount BUGGED, was charged the usual amount

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Moderators for Stormfall: Age of War wanted
Jan 24, 2017, 08:4101/24/17
01/03/17
13

Revive army discount BUGGED, was charged the usual amount

I received an offer to revive my army at a discount .


Wanted to revive a wyvern for 38 sapphyres. NOTE: there were 75 sapphyres in my stock.


Error message: "not enough sapphyres". I presume some bug is at work so I go harvest 3 more sapph.


I try again and the system displays "revive wyvern for 77 - 50% = 38". I click REVIVE and I am charged 77 sapphyres.


WTH.


I expect the code to work!!!!
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Jan 24, 2017, 09:0301/24/17
Jan 24, 2017, 09:24(edited)
01/03/17
13

The bug keeps repeating.

I revived a Necro, a Dragon, a Wyvern, and an Eldritch knight. All paid full price!


Here are the screenshots:



Bug reproduced with a different unit.





it says "not enough resources". If you have enough sapphyres, it resurrects the unit at the usual full price. If I had 4 sapphires, when I click "revive" the system still displays "revive cost = 2" but charges me 4 sapphyres to perform the action.


I do not have 4 sapphyres to waste otherwise I would have showed it here.

Jan 24, 2017, 09:1501/24/17
01/03/17
13

as you can see, the system says "not enough resources" even though I have enough sapphyres to perform the operation.

I could only take this screenshot because I had no more sapphyres left, since I just spent them to revive the eldritch knight but failed taking the relative screenshot.
Jan 24, 2017, 11:0301/24/17
04/10/15
1437

Lord Puzz

please send all this to support following this link

they can check ur account and if all is an error tell you what to do

thank for reporting this

Regards
Jan 24, 2017, 11:2701/24/17
01/03/17
13

I filed this as a bug report and as a in-game currency loss:


I received a timed offer to revive my dead units at a 50% discount.

The revive price for an Eldritch Dragon, Eldritch Necromancer, Wyvern and Eldritch Knight was correctly displayed as 50% discount compared to usual. (e.g Wyvern price was marked 38 instead of the usual 77).

When selecting the amount of units to revive, the TOTAL REVIVAL COST was displayed correctly (50% discounted)

However, after I revived the above mentioned unit, I realized that the system charged me FULL AMOUNT.

Bug persists even now. I have 2 sapphyres left but I cannot resurrect a single Dwarf (that costs exactly 2 sapphyres), the system displays a "NOT ENOUGH RESOURCES" error. 

Jan 24, 2017, 11:3501/24/17
01/03/17
13

found the previous screenshots: 



Jan 24, 2017, 12:2901/24/17
03/01/16
5810
Lord Puzz, as soon our Support team investigate this case, they'll contact you. Thank you for reporting this issue.
Jan 25, 2017, 09:4301/25/17
01/03/17
13
Thank you, I will await the results!
Jan 27, 2017, 16:5901/27/17
01/03/17
13
The bug has been solved, but I have yet to receive reinbursement for the in-game currency lost due to the bug. 
Jan 27, 2017, 17:5701/27/17
Jan 27, 2017, 17:58(edited)
01/31/15
457

puzz said:

The bug has been solved, but I have yet to receive reinbursement for the in-game currency lost due to the bug. 

Did you inform the Support Team about a reinbursement? They may have suggested it in their reply to you, if any, I can't tell though.

BiohazarDModerator
Jan 28, 2017, 23:2901/28/17
10/04/13
3759
puzz said:

I received an offer to revive my army at a discount .


Wanted to revive a wyvern for 38 sapphyres. NOTE: there were 75 sapphyres in my stock.


Error message: "not enough sapphyres". I presume some bug is at work so I go harvest 3 more sapph.


I try again and the system displays "revive wyvern for 77 - 50% = 38". I click REVIVE and I am charged 77 sapphyres.


WTH.


I expect the code to work!!!!
If you only had 75 sapphires how could the game have charged you 77?
Jan 29, 2017, 10:4401/29/17
08/22/15
245
BiohazarD said:

puzz said:

I received an offer to revive my army at a discount .


Wanted to revive a wyvern for 38 sapphyres. NOTE: there were 75 sapphyres in my stock.


Error message: "not enough sapphyres". I presume some bug is at work so I go harvest 3 more sapph.


I try again and the system displays "revive wyvern for 77 - 50% = 38". I click REVIVE and I am charged 77 sapphyres.


WTH.


I expect the code to work!!!!
If you only had 75 sapphires how could the game have charged you 77?
Really Bio???
Jan 29, 2017, 17:5601/29/17
Jan 29, 2017, 17:56(edited)
01/03/17
13

This was the sequence, Bio


1) Initial stock before wyvern resurrection: 75 sapphyres

2) error message

3) I go harvest sapphyres before I try again.

4) I try again and I am charged 77.



I filed two procedures to support: one for in-game bug, one for in-game currency loss. Guess I will file another one.

Jan 30, 2017, 10:4301/30/17
03/01/16
5810
Lord Puzz, please continue your conversation with Support team, I'm sure they'll assist you further.
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