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Infirmary seems to be empty...where have all my fallen soldiers gone?

10 Replies
dougoram
23 January, 2017, 3:11 PM UTC

Since earlier today when I go to the Infirmary it is empty...I had a lot of solders in there that cannot be renewed, nor is the 'free' renewal working it seems.


Please can you advise?


Regards,

Doug (Ser Winston)
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Alina Bright
Community Manager
23 January, 2017, 3:22 PM UTC

We've fixed the issue with the Infirmary, troops should be there, please check.


Please accept our apologies for this inconvenience.
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dougoram
23 January, 2017, 3:40 PM UTC
Thanks Eugenia they seem to be back now...can you confirm the free renewal is working as intended?  I don't seem to see any notifications on those each day.
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puzz
24 January, 2017, 8:54 AM UTC

It happened to me yesterday as well, could not view troops for a few hours.


I just experienced a different bug with the infirmary, relative to a discount offer to revive my trooops which did not work. see relative thread at

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/34513_revive-army-discount-bugged--was-charged-the-usual-amount
UTC +1:00
Alina Bright
Community Manager
24 January, 2017, 12:30 PM UTC

puzz said:


It happened to me yesterday as well, could not view troops for a few hours.


I just experienced a different bug with the infirmary, relative to a discount offer to revive my trooops which did not work. see relative thread at

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/34513_revive-army-discount-bugged--was-charged-the-usual-amount

Thank you for reporting this situation, Lord Puzz. As I mentioned, our Support team will contact out as soon as possible.

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Warrior
25 January, 2017, 4:37 PM UTC
dougoram said:

Thanks Eugenia they seem to be back now...can you confirm the free renewal is working as intended?  I don't seem to see any notifications on those each day.
If you have troops in your infirmary and a discount for revival please let us know if it is working for you. If not, request you to please raise a ticket to support.
Please Like the Post if you agree or if it helps
UTC +6:00
Alina Bright
Community Manager
26 January, 2017, 1:00 PM UTC

dougoram said:


Thanks Eugenia they seem to be back now...can you confirm the free renewal is working as intended?  I don't seem to see any notifications on those each day.

Lord Dougora, sorry for my late reply. Yes, we've fixed this issue and the Infirmary works as intended now. 

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BiohazarD
Moderator
28 January, 2017, 11:30 PM UTC
dougoram said:

Since earlier today when I go to the Infirmary it is empty...I had a lot of solders in there that cannot be renewed, nor is the 'free' renewal working it seems.


Please can you advise?


Regards,

Doug (Ser Winston)
How long had the soldiers been in the infirmary?  Troops not revived after 7 days will disappear from the infirmary and can no longer be revived. 
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the_mad_alchemist
1 February, 2017, 8:53 PM UTC

Do wounded soldiers immediatly appear in the free revival tab after a failed attack?


Or as Puzz says, that the wounded soldiers appear later.


Or is it as I am thinking, that they don't appear at all if your food production was negative at the time.

However, I do see the losses in the paid revival tab.


Sorry for asking, I am abit confused.
UTC +1:00
brunsonthomas
Moderator
1 February, 2017, 9:25 PM UTC

the_mad_alchemist said:


Do wounded soldiers immediatly appear in the free revival tab after a failed attack?


Or as Puzz says, that the wounded soldiers appear later.


Or is it as I am thinking, that they don't appear at all if your food production was negative at the time.

However, I do see the losses in the paid revival tab.


Sorry for asking, I am abit confused.

Normally, if your castle is attacked the soldiers appear immediately in your Infirmary depending on the level of the Infirmary. The ones on the Green side may be revived for free, the rest you have to pay for. If any troops not revived within 7 days drop out of the Infirmary and may not be revived. Food production or on hand has nothing to do with the revival process. During the last Beacon event not all soldiers went to the Beacon Revival tab. This was fixed in a few hours.

http://prntscr.com/e3b7xg

UTC +5:00
the_mad_alchemist
2 February, 2017, 10:59 PM UTC

sorry, I asked the question in  wrong game forum, I am playing clan at war, was looking for infirmary related question for that game.


Thats why I stranded here when I used search
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