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Dragon Stone Activation

5 Replies
jaqd_50187
21 January, 2017, 2:49 AM UTC
My Dragon Stone Discovery is bugged.  Nearly all the time it freezes my game and have to reload.  I can battle and activate the slots, but I cannot discover anything new but maybe once a week at this point.  
Kaosranz
UTC +6:00
brunsonthomas
21 January, 2017, 3:09 AM UTC

jaqd_50187 said:


My Dragon Stone Discovery is bugged.  Nearly all the time it freezes my game and have to reload.  I can battle and activate the slots, but I cannot discover anything new but maybe once a week at this point.  

If you have cleared your cache and reset game then my best suggestion is contact support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +5:00
jaqd_50187
30 January, 2017, 2:43 AM UTC

Made report.  Still haven't fixed.


Kaosranz
UTC +6:00
Ichezis
30 January, 2017, 8:37 AM UTC

jaqd_50187 said:

Made report.  Still haven't fixed.

Greetings m'lord!

Sadly, at times the Support Team may take longer than expected due to many reports they have to read through for example. Please, wait a bit longer!

They'll come back to you as soon as possible. 

We're sorry for the wait!

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
Rosconz
31 January, 2017, 10:07 PM UTC
Ichezis said:

jaqd_50187 said:

Made report.  Still haven't fixed.

Greetings m'lord!

Sadly, at times the Support Team may take longer than expected due to many reports they have to read through for example. Please, wait a bit longer!

They'll come back to you as soon as possible. 

We're sorry for the wait!

Theres 9 days between his 2 posts. Can you put a time frame on how long "a bit longer" may be?
UTC +12:00
brunsonthomas
31 January, 2017, 11:21 PM UTC
jaqd_50187 said:

Made report.  Still haven't fixed.


Could you please mail me the number on your ticket so I can follow up with a CM and see if there is an answer for you yet.
UTC +5:00
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