Jan 13, 2017, 13:2301/13/17
For the Lag issue, Please follow the instructions on the below link as this might help you.
http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/23946_loading-issues-4
For the Gems issue, Please raise a ticket to the support, incase it is wrongly debited it will be credited back by support, we Moderators dont have rights to check the account transactions. Please find link to the Support below
http://support.plarium.com/enstormfall/Tickets/Submit/Category/48