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Can not retrieve the daily packs

9 Replies
1az.cactusj
8 January, 2017, 11:59 PM UTC

I can not  access my daily packs.  I am assuming that it is a glitch.  Here is a screen shot.


http://prntscr.com/dt6eit


UTC +7:00
brunsonthomas
9 January, 2017, 12:17 AM UTC
1az.cactusj said:

I can not  access my daily packs.  I am assuming that it is a glitch.  Here is a screen shot.


http://prntscr.com/dt6eit


This error should go away if you close game, clear browser cache and reload the game.
UTC +5:00
FAILO
9 January, 2017, 12:18 AM UTC
Try clearing browser cache and reloading. if that does not work or it is allready done try  to contact support
UTC +0:00
ElevenKnight
10 January, 2017, 5:06 PM UTC
I am also having the same issue. I hope that this can be remedy the soonest!
UTC +8:00
Warrior
10 January, 2017, 6:13 PM UTC

ElevenKnight said:


I am also having the same issue. I hope that this can be remedy the soonest!

Request you to raise a ticket to support on this issue if refresh, cache clear and re-login does not solve the issue.


http://support.plarium.com/enstormfall/Tickets/Submit/Category/48

Please Like the Post if you agree or if it helps
UTC +6:00
weiblinator3
18 January, 2017, 10:19 AM UTC
I have had the same issue, clearing the cache, relogging, refreshing none of it works. If you are confused like me it asks you to contact them directly by filling out a form at the bottom of the page.
UTC +8:00
weiblinator3
18 January, 2017, 10:41 AM UTC
OMG now I cannot send the ticket it froze on sending screen, then I refreshed and it doesn't even get that far. Hoping it sent... This is crazy.
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Alina Bright
Community Manager
18 January, 2017, 12:00 PM UTC

weiblinator3 said:


OMG now I cannot send the ticket it froze on sending screen, then I refreshed and it doesn't even get that far. Hoping it sent... This is crazy.

Please follow this direct link and try once more time - https://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +2:00
Lord Mark
23 January, 2017, 2:35 PM UTC

I cant buy my 0$ offer !!! 

And I have 2 available :(


Please give my 0$ offer :)



UTC +0:00
Alina Bright
Community Manager
23 January, 2017, 2:57 PM UTC

Lord Mark said:


I cant buy my 0$ offer !!! 

And I have 2 available :(


Please give my 0$ offer :)



Lord Mark, it's a bug, we're working on a fix. Please contact our Support team regarding this matter - http://support.plarium.com

UTC +2:00
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