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Error receiving day 2 of 14 days of rewards bundle

7 Replies
arschmugge
5 January, 2017, 7:24 AM UTC
I am not able to collect my day 2 reward. Keeps telling me to try again. Have cleared browser cache/history, & also tried different browser with no luck. So now what?
Dacklin
UTC +6:00
Juglar del Viento
Moderator
5 January, 2017, 1:22 PM UTC

Lord Arschmugge

please send a ticket to support following this link for better assisstance. they are in better position to check your account and see what happened.

we here in the forum can do nothing about this kind of issues.

hope u can solve ur problem soon

Regards
Resistance Is Futile
UTC +1:00
wesleypringle1
5 January, 2017, 2:39 PM UTC

this topic (Bug reports) is basicly a prelude to waste your time some more and then file a ticket and waste more of your time to get denied

The Keep
UTC +4:00
Warrior
5 January, 2017, 2:47 PM UTC

wesleypringle1 said:


this topic (Bug reports) is basicly a prelude to waste your time some more and then file a ticket and waste more of your time to get denied

The simple reason that the issue takes time to fix are simply because it needs to be recreated and then fix and tested again to make sure the issue is fix and it should not affect another functionality.

Please Like the Post if you agree or if it helps
UTC +6:00
arschmugge
6 January, 2017, 12:05 AM UTC
Rgr thanks. Still getting same error. I sent in a ticket with screenshots & all the info needed. Tell ya next year if it gets resolved :P
Dacklin
UTC +6:00
arschmugge
7 January, 2017, 1:04 AM UTC

For anyone else who may be seeing this same issue, I figured it out this morning, & it is not actually an error.


The daily reward clock is on a specific timer. So say you bought the 14 Days of Rewards package at 15:47 (3:47pm), you will then receive your next days reward, at approximately the same time, 24 hours later. Even though you are seeing a pop-up every time you login, or come back to the page, where you can click to claim your reward, you technically cannot claim that days reward, until the specified time. If you click on the claim reward button, & get the error message, you will see a date, & time at the bottom of the error message, i.e. "Segment:0, Time:Thu Jan 6 15:47:23 2017 (UTC)", THAT is the exact date, & time, when you will be rewarded that days items. So just be patient. Unfortunately, none of us knew it was on such a specific 24 hour reward clock. So save yourself the time of submitting a ticket.
Dacklin
UTC +6:00
Michael
7 January, 2017, 2:27 AM UTC
I was dealing with this same issue yesterday and today. Sent in a ticket and everything, but just a few hours ago I logged in and hit claim reward -like always- and it accepted it! I think Arschmugge is correct.
Vojo de Saĝo
UTC -4:00
Warrior
7 January, 2017, 4:28 AM UTC
arschmugge said:

For anyone else who may be seeing this same issue, I figured it out this morning, & it is not actually an error.


The daily reward clock is on a specific timer. So say you bought the 14 Days of Rewards package at 15:47 (3:47pm), you will then receive your next days reward, at approximately the same time, 24 hours later. Even though you are seeing a pop-up every time you login, or come back to the page, where you can click to claim your reward, you technically cannot claim that days reward, until the specified time. If you click on the claim reward button, & get the error message, you will see a date, & time at the bottom of the error message, i.e. "Segment:0, Time:Thu Jan 6 15:47:23 2017 (UTC)", THAT is the exact date, & time, when you will be rewarded that days items. So just be patient. Unfortunately, none of us knew it was on such a specific 24 hour reward clock. So save yourself the time of submitting a ticket.
Thanks for the information. This will hep all the new players as well.
Please Like the Post if you agree or if it helps
UTC +6:00
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