Mods feedback
The following is a list of what the Mods have recently forwarded as a ( community feedback ) to the Devs
date :- 27/12/2016
forwarded by me :-
1) New events (beacon massacre and capture the flag) :-
massacre ( players want to run it rarely + add rewards )
capture flag ( complete redesign )
all events in general players are not satisfied with their rewards even the rewards for top ranking ( they want more rewards )
2) latest updates :-
players are not happy that all updates in past months focused on adding more black market items ( weor protection/ relocation,,,etc that all require sapphs )
what made things worse is the addition of bank items ( new castle skin / +50% off def boost) so now they believe it is a coining game,
and quite frankly sketches and their really high prices
3) issues and bugs ( also time needed to fix them ):-
saying the devs are slow and barely fixing anything is really common in the community ( from phantom messages which took months to fix to the wheel offers bug to the caravan travel time bug to all the visual bugs ) players are frustrated and feel the game is not worth any investment,,
plus the time consumption the devs take angers them ( players don't care if the issue is hard and difficult to fix ) they only care about getting it fixed and the devs must understand that
4) communication between players and devs directly without CM's :-
one of the most requested ever is the ability to talk to one of the devs
( everyone saw the live streams as a good measure but it was not enough )
maybe instead of 1 hour weekly chat with a CM let it be with a dev or the head of the team ( the community know CM's do their job but they desire to talk directly to the person who knows best and happens to be the one who builds the thing the game itself )
5) lag and performance :-
players always complain about lags and slow game response, even if devs are happy with its current performance they must understand that the community does NOT share the same feeling ( so make the game faster )
6) contacting support :-
lately the community simply refuses to contact support reporting their issues for two main reasons :-
1) slow response time, and they feel it is a universal ( nearly copy pasted ) responses
2) they don't believe it does anything
7) bots and alts :-
players no longer report them to support but just complain about them for two main reasons :-
1) whatever measures you take against them is not enough ( they are still winning rankings even after months of reporting them)
2) they believe you suck at dealing with them from master ( plarium club ) to total control they are not happy with the progress at stopping them
8) battlegrounds :)
even if the BG has no issues and working as intended the devs must understand that all the secrecy and randomness surrounding BG is just frustrating the whole community ( A player has to LOSE a lot of units till he figures how to play them and even after that the randomness makes it impossible to predict payout accurately )
lots of player just misunderstand that and think it is broken which result a lot of negative feedback ( even if it has no issues )
9) finally the use of forum :-
a) they hate that in some cases after reporting a bug in the bug reports thread they get redirected to support ( they just hate that and refuse to corporate )
disclaimer the only editing done was the coloring of the main points that is my last forwarded feedback
hope other Mods post theirs too :))
