Gadheras said:
Warrior said:
4th para: I have been in IT industry for the past 12 years and playing MMO games for the past 15 years(atleast) and i can say that the forum can improve and we can put in the forum as suggestions inorder to get it in Developers eyes rather than whining about it here. The filtering is required to make sure only relevent information is passed since if all things are passed there is a higher possiblity that the important parts can be missed. Hence the first line of support was created.Well I been playing mmo's ever since the first round of Planetarion. Thats over 16 years ago. Their server was run from the living room of the dudes ran the game, and you could chat with them on IRC.
Since then I played numberous mmo's and other games. Been beta tester for several, age of conan, swtor, secret world and a few others. Im used to have the devs actually communciate with the players in mmo's I play. Over 13 years with EVE and CCP Games probably spoiled me a lot as well. What I really miss with Plarium is accountability. You have the CM's acting as carrier pidgeons. But you have no idea who sitting on the other side. Its a sterile enviroment, not good for build a healthy commuity. If there exist such a thing as a lead dev, or game designer(s), have some face time with the community in form of dev blogs or videos wouldn't be that terrible.
The feeling I got is kinda like
Great to hear that you have experience as a tester. then you will definitely understand the scenario difference that i am about to explain.
A tester is a person who will directly interact with developers. A Beta / Alpha testing game is usually build so that it can be released to a small set of player so that the scenarios can be tested by live users of the game. Hence they are able to directly contact the Developers.
The scenario here is different, it is the live game that we are talking about. The moderator and CMs also help in finding, validating and recreating bugs that are reported or that they can find. It is then reported to the Devs. And hence the moderator and the CMs act as the first line of support.
The game can evolve and get better if both the sides understand the limitation of each other.
Also since you do understand the MMO Gaming scenario and the gaming scenario well, i would also like to highlight that we have good and experienced players like you that make up the center point of improvement of the game. We do our best to take every possible point to the Devs but as you know that each of the things need to be prioritized and categorized before even the fix has been thought. Also the terms used in communication will be different at each level. We understand the terms that you use but the same might not be the exact terms that are used by the Devs, solution designers, etc. I am sure you are already familiar with all this.
As the CM said that we and will do the best we can but we all have our roles to play.