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Bots have stepped up their game.

53 Replies
Alina Bright
Community Manager
14 December, 2016, 12:14 PM UTC

djmoody said:


Eugenia Misura said:



Jumy, have you reported these accounts to our Support team? 

We get this quite a lot.

You are a representative of Plarium.

You have direct access to the development team who can make things happen.

The screenshots in the thread is embarrassing proof of the scale of a major problem within your game.

So a Plarium representative is now aware of a big issue. What happens next? All the hard work has already been done for you. All you have to do is present the screenshot in your next meeting.

Instead, we get slopey shoulders and a palm off to another team, which requires the customer to put even more effort in, though a medium where you never get any sensible responses, just generic copy and pastes (support will never give any indication of what they are going to do about it, or even if they realise and understand the problem, it will just get a copy and paste reply). 

No desire to fix major problem. No ownership, No accountability. Plarium simply don't care.

djmoody, We have different teams that are responsible for different fields. Our Support team can take appropriate measures to such accounts and that's why I asked if you reported these accounts.

UTC +2:00
Gadheras
14 December, 2016, 1:16 PM UTC

Eugenia Misura said:


djmoody said:


Eugenia Misura said:



Jumy, have you reported these accounts to our Support team? 

We get this quite a lot.

You are a representative of Plarium.

You have direct access to the development team who can make things happen.

The screenshots in the thread is embarrassing proof of the scale of a major problem within your game.

So a Plarium representative is now aware of a big issue. What happens next? All the hard work has already been done for you. All you have to do is present the screenshot in your next meeting.

Instead, we get slopey shoulders and a palm off to another team, which requires the customer to put even more effort in, though a medium where you never get any sensible responses, just generic copy and pastes (support will never give any indication of what they are going to do about it, or even if they realise and understand the problem, it will just get a copy and paste reply). 

No desire to fix major problem. No ownership, No accountability. Plarium simply don't care.

djmoody, We have different teams that are responsible for different fields. Our Support team can take appropriate measures to such accounts and that's why I asked if you reported these accounts.

If you take the forum history and go back a year. And look at complaints about bots.... Im quite sure you will find the same reported over and over and the standard reply is the one you gave above, and nothing comes out of it. We the players just grow sick of report bots that Plarium never end up do anything about. The fate the players got in Plarium in regards of bots and such, is beyond all time low. Maybe not what you want to hear but that is the truth.


The feeling we left with is that any report of bots (and other things), get forwarded to a wate basket and not even looked at. Until Plarium can actually show they serious about bots, why should we the players care about report them when nothing get done about it?

Imagine someone break the window of your car every day and all you can do about it is file a report to the cops, that end up nothing being done.  
 
UTC +2:00
IronApex Turok
14 December, 2016, 2:58 PM UTC
Eugenia Misura said:

brrrrrrrrrprrr brrrp BRRRRRPPPP      brrrrrrrrrrrp

airplanes noises.  open wide guys!
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Alina Bright
Community Manager
15 December, 2016, 10:58 AM UTC
Lords, I've forwarded this information form my side. We'll take appropriate measures to these accounts.
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jumy
15 December, 2016, 11:41 AM UTC

just to remember around me turn off bot castle and few used portal for tranfer


around your team i see only bot castle and his alts, so why your team now in VIP club is involved?
The truth hurts
UTC +12:00
AndreeaCristina
16 December, 2016, 5:58 PM UTC

Rosconz said:


In 'My Tier' of the latest BG tourny bots have placed 1st through to 11th. They have really picked up their game haven't they. I guess they will now go into the 'Elite Tier' for the next tournament. Hahahaha.


This time the bots are on the "Elite Tier" on the PvP tournament...

First I thought someone make jokes http://prnt.sc/dk90oe

But I found this bot on the place 14 in PvP Tournament, Elite Tier... http://prntscr.com/dk9f4r

So now we are in competition with the bots?? 


Hello World, your little ray of sarcastic sunshine has arrived
UTC +1:00
Solidarius
16 December, 2016, 6:18 PM UTC

StormFall: Age of Bots! 



the good guy in me wants the bots to be deleted.

but...

the bad guy in me is lazy and does not want to work for his resources 


:D


http://prnt.sc/dk9p38



UTC +5:00
jumy
16 December, 2016, 6:58 PM UTC
 this game goes alone
The truth hurts
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Snowgoon
16 December, 2016, 7:03 PM UTC

Eugenia Misura said:


Jumy, have you reported these accounts to our Support team? 

These bots have been reported to Support team many times

They have been de-activated by support, but are able to re-activate a few days later
Reporting them is pointless unless Support find a way to permanently ban them and remove them from the game


This bot has recently used sapphires to re-locate to new co-ordinates - some bots have even changed their names and joined leagues

1267.6K BG Points and many achievements for building all units





Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
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Solidarius
16 December, 2016, 7:10 PM UTC

Snowgoon said:


Eugenia Misura said:


Jumy, have you reported these accounts to our Support team? 

These bots have been reported to Support team many times

They have been de-activated by support, but are able to re-activate a few days later
Reporting them is pointless unless Support find a way to permanently ban them and remove them from the game


This bot has recently used sapphires to re-locate to new co-ordinates - some bots have even changed their names and joined leagues

1267.6K BG Points and many achievements for building all units





Deactivated????


why not deleted????


I dont understand.....
UTC +5:00
Jezebel
16 December, 2016, 7:14 PM UTC

http://prnt.sc/dk9b2e


This was shared with me today


Why can you not stop hackers that are adding bots to the game and running scripts to take rewards away from real players?

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Snowgoon
16 December, 2016, 7:59 PM UTC

They have exactly the same problem in all plarium games

This is the Pirate game at plarium.com server



Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
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Gadheras
16 December, 2016, 8:05 PM UTC

Snowgoon said:


They have exactly the same problem in all plarium games

This is the Pirate game at plarium.com server



Please report them to "bla bla bla" because...... air plane noises...... they should have the ability to data mine the ***** out of their own games, and help combat this, but... do they? noooo...


Edited 
UTC +2:00
IronApex Turok
16 December, 2016, 9:47 PM UTC

jumy.....


this information about Ivan Borokov is explosive.  He's even using Plarium's web template for his own website.  his IP info is on lockdown so theres no accessing it. 



UTC +0:00
IronApex Turok
16 December, 2016, 10:00 PM UTC

the explosive part is that it now makes twice that plarium has been given the information, names and addresses of hackers and nothing has been done.


thats very telling.



i cannot believe we still have bot problems in this game. and they are winning tournaments now! 
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TheBeast
16 December, 2016, 10:37 PM UTC

Issue needs a co-ordinate and full response from Plarium, not random and un-coordinated individual reporting by players.

Hence we tell you here but unfortunately you don't care (even though these people are selling stuff to players and stealing your revenue stream).

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IronApex Turok
17 December, 2016, 12:19 AM UTC
perhaps if you got rid of the bots.... you wouldnt feel the need to rob us blind for features. 
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jumy
17 December, 2016, 12:26 AM UTC

IronApex Turok said:


jumy.....


this information about Ivan Borokov is explosive.  He's even using Plarium's web template for his own website.  his IP info is on lockdown so theres no accessing it. 



you can simply find  to who the money goes, so second step and all involved in

now, i have reported several obvious strangeness to SUPPORT 1 years to this part, i m always a idiot in forum and in game, well now we see who's the idiot

involved in VIP club strange..... plarium reward also for this hack... a double gain? plarium involved strange...


so all have a role? pretend? good fun


my post deleted strange.... all strange, i m strange all players strange YES all fake
The truth hurts
UTC +12:00
Snowgoon
17 December, 2016, 1:46 AM UTC

The bots winning tournaments was first reported (by me) on 22nd March

I explained this to Alonya on 9th September

Nothing has changed (except the CM)

Now we must explain it all again ... and again .... and again


http://plarium.com/forum/en/stormfall-age-of-war/archive/28752_what-s-going-on-with-the-bot-castles-/?post=173085

Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
jumy
17 December, 2016, 2:01 AM UTC

Snowgoon said:


The bots winning tournaments was first reported (by me) on 22nd March

I explained this to Alonya on 9th September

Nothing has changed (except the CM)

Now we must explain it all again ... and again .... and again


http://plarium.com/forum/en/stormfall-age-of-war/archive/28752_what-s-going-on-with-the-bot-castles-/?post=173085

I linked cause program and answers are:

delete

is a internal program

(after) is only for plarium.ru (lie)

how can i know

all strangely silent


now, i know another program that causes this, real problem is who does not use it? (only real players in trap in this game)

this game is this programs

The truth hurts
UTC +12:00
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