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account issues - Stormfall, the Dark Plains

1 Reply
K Bab One
11 December, 2016, 10:07 PM UTC

The marshall of my league,  "K Simons" (1096; -1160) is having hard issueson his account - cannot see no message or report.

He's having no response from Plarium - what can u do to help?

I got a small bug too: i always have 2 ghost messages that i cannot read - only if i cancel all messages these 2 disappear, but they will be there as i login again.




Many thanks


Babboone

UTC +2:00
exxxe
11 December, 2016, 11:17 PM UTC

if he already sent a ticket then just be patient 


ofcourse it will not hurt if he tries the following :_


1) clear cache and restart the browser 

2) make sure flash and browser are both updated

3) try incognito mode / install a VPN ( better )

4) try a whole different browser or device 


inform support what steps you have done from above if the issue persists ( also create a HAR file for the report )

about your mail issue it is a work in progress :))

do the following to create a HAR file :-


For Fixefox users: if you are still experiencing difficulties, please consult the following link: http://support.plarium.com/files/pscreen_instruction_en.pdf


Contact us and send a screenshot of your FireBug panel to our Help Desk plrm.me/Plarium_Support and we will try to resolve your issue as quickly as possible.


For Chrome users: please follow these steps:


1. Access Chrome -> More Tools -> Developer Tools -- http://screencast.com/t/dXnNlwFTV8y6


2. Access the Network tab -- http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Right-click on any line and select Save as HAR with content -- http://screencast.com/t/gxsrje20g


5. Input the following command in cmd:


tracert plarium.hs.llnwd.net


Then, take a screenshot of it.


6. Send this information to our Support Team at http://support.plarium.com/Tickets/Submit/

 
I'am me and that is what i care about :)
UTC +3:00
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