account issues - Stormfall, the Dark Plains
User ID: 750218
Post ID: 226810
11 December, 2016, 10:07 PM UTC
The marshall of my league, "K Simons" (1096; -1160) is having hard issueson his account - cannot see no message or report.
He's having no response from Plarium - what can u do to help?
I got a small bug too: i always have 2 ghost messages that i cannot read - only if i cancel all messages these 2 disappear, but they will be there as i login again.
Location: Northern Cyprus ( temporarily )
User ID: 801331
Post ID: 226838
11 December, 2016, 11:17 PM UTC
if he already sent a ticket then just be patient
ofcourse it will not hurt if he tries the following :_
1) clear cache and restart the browser
2) make sure flash and browser are both updated
3) try incognito mode / install a VPN ( better )
4) try a whole different browser or device
inform support what steps you have done from above if the issue persists ( also create a HAR file for the report )
about your mail issue it is a work in progress :))
do the following to create a HAR file :-
For Fixefox users: if you are still experiencing difficulties, please consult the following link: http://support.plarium.com/files/pscreen_instruction_en.pdf
Contact us and send a screenshot of your FireBug panel to our Help Desk plrm.me/Plarium_Support and we will try to resolve your issue as quickly as possible.
For Chrome users: please follow these steps:
1. Access Chrome -> More Tools -> Developer Tools -- http://screencast.com/t/dXnNlwFTV8y6
2. Access the Network tab -- http://screencast.com/t/rRKZ9T9bsG
3. Try to access the game
4. Right-click on any line and select Save as HAR with content -- http://screencast.com/t/gxsrje20g
5. Input the following command in cmd:
Then, take a screenshot of it.
6. Send this information to our Support Team at http://support.plarium.com/Tickets/Submit/
I'am me and that is what i care about :)