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account issues - Stormfall, the Dark Plains

1 Reply
11 December, 2016, 10:07 PM UTC

The marshall of my league,  "K Simons" (1096; -1160) is having hard issueson his account - cannot see no message or report.

He's having no response from Plarium - what can u do to help?

I got a small bug too: i always have 2 ghost messages that i cannot read - only if i cancel all messages these 2 disappear, but they will be there as i login again.

Many thanks


UTC +2:00
11 December, 2016, 11:17 PM UTC

if he already sent a ticket then just be patient 

ofcourse it will not hurt if he tries the following :_

1) clear cache and restart the browser 

2) make sure flash and browser are both updated

3) try incognito mode / install a VPN ( better )

4) try a whole different browser or device 

inform support what steps you have done from above if the issue persists ( also create a HAR file for the report )

about your mail issue it is a work in progress :))

do the following to create a HAR file :-

For Fixefox users: if you are still experiencing difficulties, please consult the following link:

Contact us and send a screenshot of your FireBug panel to our Help Desk and we will try to resolve your issue as quickly as possible.

For Chrome users: please follow these steps:

1. Access Chrome -> More Tools -> Developer Tools --

2. Access the Network tab --

3. Try to access the game

4. Right-click on any line and select Save as HAR with content --

5. Input the following command in cmd:


Then, take a screenshot of it.

6. Send this information to our Support Team at

I'am me and that is what i care about :)
UTC +3:00
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