zapelo said:
1. There are known bugs that are there for more than a year ...... what you do .... NOTHING "our devs are working on that" you could recode the whole game in a year
2. Tournament rewards are getting smaller and smaller
3. You introduced gambling into the game ..... it has nothing to do with game mechanics.... it illegal in a lot of countries. Also you are breaking the law by letting underage children to gamble" Let me quote your terms
Hi, Zapelo! Thank you for bringing these points to our attention, I really appreciate it. I would like to give you some more information on each one of them.
1. Yes, there are some issues that exist for a long period of time. The main reason is that those issues are really hard to reproduce and it's not that easy to find the reason why they appear.
It took a long time for our QA team to find a way to reproduce the mail/report bug that has been in the games for more than a year already. We also appreciate our players' help. They sent us reports and described what actions they performed before the bug appeared. So you, players, were a great help for us in identifying this issue.
The next step was to find a working fix. Game code is very complicated, and it contains many parts: the old ones that haven't been changed for years, and the new ones. It is really important to fix the issue with minimal risks, because any changes can have an unexpected influence on other code parts. Moreover, it's important to keep the high performance of the feature, which also increases the server performance.
After fixing the issue, the fix should be verified by the QA team. They need to check all possible scenarios to make sure that the bug won't appear again. And they also need to monitor it for a long period of time. Only when they are 100% sure that the bug is no longer reproducible, we can update the game servers with this fix.
But it's not all. After updating the game servers, QA also need to verify the fix, and make sure that it's working on a public server. Usually we test possible fixes on one of the servers. It allows us to quickly react on any new complaints, and quickly test a fix. When it's verified, we can update all other servers.
I understand that you really lack information when we simply say that our devs are working on a solution. But we can't give you more information, because we don't have a verified fix yet. Let's say we already prepared a fix, and are currently testing it on one of the game servers. I would tell you that the fix is ready and it's on a final testing stage right now. But what if it turned out that it's not working properly, and our devs would have to re-code it? Then test it again, etc? You would be right if you were asking me where's the fix. Because the final stage shouldn't take too long, right?
So without having some verified information I can't give you any details. I know that you could be among those who would understand that the first fix didn't work, and we're modifying it. But still, there would be many players who would consider my information false. That's why I can only share the information that is 100% correct. And that's why I'm telling players that we're working on a ix. Unfortunately, I cannot tell you at which stage we are.
2. We would like to emphasize that Tournaments should not be considered the only way to receive Units, Sapphires, or Items. Tournaments may add a bonus to all actions you perform in the game, such as fighting rivals, capturing Beacons, attacking and defending BGs, developing your Castle etc., but they are only a nice addition. The main purpose of the aforementioned actions is to get Resources from Raids, rewards from BGs, and actively develop your Castle.
Also, Tournament rewards have always been subject to change. We regularly add some new Items, remove some old ones, change the amounts of things you get, etc. Our developers carefully calculate each Tournament reward emphasizing that rewards are a bonus, not the main point of participating in Tournaments. There are, however, rewards that can only be obtained in Tournaments. Those have a greater value since they are rare, and we do want players to participate in Tournaments to get them.
3. As I have already answered on Forum, our Draws cannot be considered as gambling, because:
1) gambling is about spending real money. In Draws you invest tickets bought for Sapphires, not real money. Sapphires can be gained in Tournaments, Hamlets, etc.
2) You cannot convert the prize into the real money. You win only in-game values.