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7 DAY 50 PERCENT BONUS RIP OFF

17 Replies
Sarah Walker
4 November, 2016, 6:20 AM UTC

http://prnt.sc/d2vrj0

I never got that warning and explaining it after you have ripped me off (for the last time may i add) is no good , i paid for 7 days 50% bonus why does the bonus not carry on after the 4 hour offence enhancer run out ? 


Shame on you plarium , you have stole the last penny off me , i will not spend on this game again 

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exxxe
4 November, 2016, 7:18 AM UTC

Sarah Walker said:


http://prnt.sc/d2vrj0

I never got that warning and explaining it after you have ripped me off (for the last time may i add) is no good , i paid for 7 days 50% bonus why does the bonus not carry on after the 4 hour offence enhancer run out ? 


Shame on you plarium , you have stole the last penny off me , i will not spend on this game again 

how is it a RIP OFF since you have been warned it will be replaced 


why even after being warned you activated the 4 hour enhancer 

I'am me and that is what i care about :)
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Stewart_KT1
4 November, 2016, 7:23 AM UTC
EXXE, read Sarahs message again, you have it backwards.

Have heard of this one as well, You need to wait till it runs out before you hit the 50%.


I have also seen the same thing with paragon, hit a 7 day with a small  bit still on the 1 day paragon and lose the 7 day when the original runs out in a few minutes.

Noodle maker extreme
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Sarah Walker
4 November, 2016, 7:26 AM UTC

My point is it says nothing about this when you buy it , i never got that warning , i wonder how many other players have been fleeced like this before , only after looking into it did i find that screenshot saying it gives a warning 


I DID NOT GET THAT WARNING 
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Stewart_KT1
4 November, 2016, 7:27 AM UTC
So you added a 7 day OVER the 4 hour? if thats so then its plariums cock-up
Noodle maker extreme
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Sarah Walker
4 November, 2016, 7:29 AM UTC
you pay for 7 days you should get the 7 days , its a rip off 
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Sarah Walker
4 November, 2016, 7:33 AM UTC

even if you add a 4 hour over the 7 day one , why does it not revert to the 7 day one after the 4 hours runs out , it is just another penny pinching method to get more money from players 


i could replicate exactly what i did and there was no warning saying it would wipe out the 7 day bonus , had i got that warning it would not have happened 
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Alyona Kolomiitseva
Community Manager
4 November, 2016, 8:51 AM UTC

Hi! Please be aware that one Item replaces another. It means that 50% can no longer be active if you have activated another Item of that kind. 

Also, please be more careful with the popping-up warning windows. Probably you just didn't notice yours. Too bad that it happened to you. But unfortunately, it was your choice to activate another Item instead of this one. You can try contacting Support, but from my experience such cases are not considered valid for reimbursement.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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exxxe
4 November, 2016, 9:34 AM UTC

Sarah Walker said:


My point is it says nothing about this when you buy it , i never got that warning , i wonder how many other players have been fleeced like this before , only after looking into it did i find that screenshot saying it gives a warning 


I DID NOT GET THAT WARNING 

ohh ok sorry missed that point 


if you are sure the warning was not given then contact support 
I'am me and that is what i care about :)
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Sarah Walker
4 November, 2016, 9:48 AM UTC

you guys make me laugh , its not about the money or if i did wrong or not , this is the final trick plarium will play on me to steal my money , there are no warnings put into place to stop this from happening to anyone else 


the money is nothing to one person , but after plarium have done the same trickery on 1000 people it just isnt right that they get away with it , it is also advertised totally wrong when a 7 day item can last 7 seconds 


fair play to you , but i promise you i wont be spending on this game again , like it isnt expensive enough without this trickery 
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Sarah Walker
4 November, 2016, 9:56 AM UTC
Alyona Kolomiitseva said:

Hi! Please be aware that one Item replaces another. It means that 50% can no longer be active if you have activated another Item of that kind. 

Also, please be more careful with the popping-up warning windows. Probably you just didn't notice yours. Too bad that it happened to you. But unfortunately, it was your choice to activate another Item instead of this one. You can try contacting Support, but from my experience such cases are not considered valid for reimbursement.
Would you waste another 10 dollars to replicate the problem ? i just told you there was no warning pop up , its easy to pass the blame , why dont you do something about the broken game instead 
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Alyona Kolomiitseva
Community Manager
4 November, 2016, 11:44 AM UTC

Sarah Walker said:



Would you waste another 10 dollars to replicate the problem ? i just told you there was no warning pop up , its easy to pass the blame , why dont you do something about the broken game instead 

I have just tested it and received the following warning: http://screencast.com/t/CD7KgqN7RCPo. Could it be that you didn't notice it and just clicked OK?

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Sarah Walker
4 November, 2016, 12:14 PM UTC

considering you didnt ask how i did it , who knows if you followed the same path i did , i have also spoken to other players who have told me since that they have had no warnings and its happened to them 

it needs to be made clear when you actually buy the bonus anyway , it is set up to fail before you start , only when its too late do you realize how bad it is 

i wouldnt of clicked it had it popped up with the warning , anyway you are welcome to my 10 dollars for something i didnt get , it will cost you more than that in the long run , i just hope this post makes other unsuspecting players aware of the pitfalls of dealing with plarium 


why does the game even let you do that , what good is a warning that may or may not even pop up , it should flat out refuse to let this happen , who in the right mind would click ok to this , you treat us like we are stupid and you refuse to admit the game is set up all wrong 


a similar thing happens with the boosting of troops , it fails to register the boosts  and steals your boosts , this has been going on for the 2 years i have played the game , please stop fixing things that are not broken and making pretty log in screens when there are more important issues with the game 
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Aaron KT3
5 November, 2016, 1:42 AM UTC
Alyona Kolomiitseva said:

...Too bad that it happened to you. But unfortunately, it was your choice to activate another Item instead of this one. You can try contacting Support, but from my experience such cases are not considered valid for reimbursement.

What could I possibly say about that without getting banned?
Aaron
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Sarah Walker
5 November, 2016, 8:55 PM UTC

http://prntscr.com/d3ji4w


Next you will be telling me this didnt happen either 

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exxxe
5 November, 2016, 9:21 PM UTC

Sarah Walker said:


http://prntscr.com/d3ji4w


Next you will be telling me this didnt happen either 

that is normal the game is loading 


if you still have the issue then do the basic troubleshooting things (clear browser cache, try a different one)


if none helps then contact the support team 
I'am me and that is what i care about :)
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Sarah Walker
6 November, 2016, 5:27 PM UTC
Im sorry but that is not normal , not when it stops and stays like that its not , just another example of how broken the game is , thousends of complaints about lag and its not plariums fault lol , no way its everyone else in the world that has broken computers , yeah right 
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brunsonthomas
Moderator
6 November, 2016, 5:50 PM UTC
Sarah Walker said:

Im sorry but that is not normal , not when it stops and stays like that its not , just another example of how broken the game is , thousends of complaints about lag and its not plariums fault lol , no way its everyone else in the world that has broken computers , yeah right 
This normally happens only when your cache is full. If it happens again, close your game, clear your browser cache, close your browser. Reopen the browser and your game. Please let me know if this does not work for you.
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