This topic is closed

Ongoing Issues Need to be Fixed

10 Replies
Jezebel
30 October, 2016, 5:58 PM UTC

The following issues are not just my issues they have been a constant problem and please do not tell me to clear my cookies as this has already been done numerous times:


1) loading issues, when clicking on things to perform an action things won't load fully (ie: to send reinforcements to a beacon, to send troops to catacombs, etc etc)


2) the game freezes when actions happen simultaneously and refreshing is the only way to fix it, this has happened numerous times to me this morning and has been an ongoing issue (example: a daily quest completes at the same time as troops return to my castle etc) This is preventing me from playing as I do not want troop loss due to this glitch, if I cannot catacomb, recall or send troops effectively then I will not risk the troops for fear of losing them when the game freezes.


3) Imaginary messages and reports, this is not a game changer but its annoying, the game shows messages and reports where there are none there



UTC +0:00
Jezebel
30 October, 2016, 7:51 PM UTC

notices for these things keep popping up randomly in the middle of the game, which is both annoying and not needed


http://prntscr.com/d0yaxw


try reducing these types of things if people want to spend money they will they don't need the added incentive of game interference


those who do not want to spend on these items must be getting really annoyed by it as I am totally irked when I get this in the middle of doing something in the game


there are a lot of things added to "improve" Plarium's profit but it is interfering with our game play

UTC +0:00
Juglar del Viento
Moderator
30 October, 2016, 8:10 PM UTC

Lady Jezebel

please for loading issues and problems with lag action, could you create a HAR file and send it to support for investigating ??

to create a HAR file follow the instructions on this post: http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/23946_loading-issues-4/?post=127437

the data could help to devs to fix all lag and loading issues

thanks in advance

REgards

PD: taking note about ur suggestion of the icon too. thanks again


Resistance Is Futile
UTC +1:00
Jezebel
30 October, 2016, 8:41 PM UTC

This is a thread to report bugs is it not?


I explained what is happening to not just myself but in the game in its entirety why would I have to submit tickets for it?
UTC +0:00
Juglar del Viento
Moderator
30 October, 2016, 9:20 PM UTC

Lady Jezebel

submitting HAR files are the best way for devs to investigate and can fix some players lag problems

im offering u what to do in this case. its ur choice send it or not but be sure that sending helps first to u and second all players with same problems. the more data the had the less time could take to solve this problem

hope you could help

thanks in advance

regards
Resistance Is Futile
UTC +1:00
Jezebel
31 October, 2016, 3:51 AM UTC

Its not my job to fix Plarium's game glitches


there is too much spam added to the game hence the issues


you have people you PAY to do this so tell your tech geniuses what is going on and have them fix it


I am not a tech genius its not my responsibility to make sure the game is functioning properly I am here to play the game
UTC +0:00
exxxe
31 October, 2016, 7:38 AM UTC

Jezebel said:


Its not my job to fix Plarium's game glitches


there is too much spam added to the game hence the issues


you have people you PAY to do this so tell your tech geniuses what is going on and have them fix it


I am not a tech genius its not my responsibility to make sure the game is functioning properly I am here to play the game

lady jezebel 


regarding your first two issues the only thing that can be done is sending a HAR file to support ( you may or may not want to do that its your choice we just tell you what is the best thing to do )


regarding your third it is a known issue they are working to fix 


you must understand that we are not tech geniuses as well and unfortunately the people who are will only look into your issue if you submit a ticket


so you have two choices do as Juglar said and see what happens 


or 


refuse but then never complain about those specific issues again (fair enough) 


i know that answer may not satisfy but its all we can do and supposed to do hope you understand 


thank you

I'am me and that is what i care about :)
UTC +3:00
Jezebel
31 October, 2016, 4:59 PM UTC

then i fail to see the point of this thread at all


why is there a "Report Bugs" thread if we have to jump through hoops to fix things and you as moderators do nothing about them?

UTC +0:00
exxxe
31 October, 2016, 10:14 PM UTC

Jezebel said:


then i fail to see the point of this thread at all


why is there a "Report Bugs" thread if we have to jump through hoops to fix things and you as moderators do nothing about them?

this is a place where all players get to know what bugs/issues are currently in the game 


in case the server is down you can report that here and we contact plarium (especially if its weekend)


you get to know what are the known bugs that are being worked on and get a chance to search for a workaround or advice about your issues 


also you get to chit chat with us   
I'am me and that is what i care about :)
UTC +3:00
Jezebel
1 November, 2016, 4:58 AM UTC
exxxe said:

Jezebel said:


then i fail to see the point of this thread at all


why is there a "Report Bugs" thread if we have to jump through hoops to fix things and you as moderators do nothing about them?

this is a place where all players get to know what bugs/issues are currently in the game 


in case the server is down you can report that here and we contact plarium (especially if its weekend)


you get to know what are the known bugs that are being worked on and get a chance to search for a workaround or advice about your issues 


also you get to chit chat with us   
I will chit chat with you anytime exxe you don't need a bogus thread for that :)
UTC +0:00
Alyona Kolomiitseva
Community Manager
1 November, 2016, 10:30 AM UTC

Hi, Jezebel!

We have a pinned thread called Loading Issues. If you're experiencing them, please follow the instruction inside. You can report the bugs you've found in the game here. But for some issues we already have a solution or an instruction on how to find it. 

Such things as lags and loading issues can be investigated only by Support Team. 

In Bug Reports we collect the information about the existing gameplay bugs. Like: ghost messages, UX/UI bugs, bugs that occur on some actions, etc. However, we cannot help you with ags or loading issues here. That's why we kindly ask you to follow the instruction in the pinned post.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
1666014 users registered; 33940 topics; 253335 posts; our newest member:vitya.boysak.72