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invalid new mail address

7 Replies
paul24100
16 October, 2016, 10:43 AM UTC

Hello again,

I have changed my mail address but can't modify my profile, it says invalid mail address , it is now :

< Don't post personal information! >

apparently not allowed by your system

can you check and let me know ?

UTC +1:00
Ichezis
16 October, 2016, 11:29 AM UTC

Greetings m'lord!

Thank you for your inquiry.

For your own safety, I have censored your e-mail.

Please, contact the Support Team instead, they know an answer to your issue! 

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
paul24100
19 October, 2016, 3:40 PM UTC
I can't contact the support team, can somebody contact them for me and give my new mail address, if no one respond I'll leave the game
UTC +1:00
Warrior
19 October, 2016, 5:02 PM UTC

paul24100 said:


I can't contact the support team, can somebody contact them for me and give my new mail address, if no one respond I'll leave the game

when you click on the link make sure you click on the icon given in the screenshot.. and then click on Load unsafe scripts.. that should help you and you should be able to raise the ticket.


http://prntscr.com/cwbuin

Please Like the Post if you agree or if it helps
UTC +6:00
paul24100
26 October, 2016, 1:00 PM UTC
Warrior said:

paul24100 said:


I can't contact the support team, can somebody contact them for me and give my new mail address, if no one respond I'll leave the game

when you click on the link make sure you click on the icon given in the screenshot.. and then click on Load unsafe scripts.. that should help you and you should be able to raise the ticket.


http://prntscr.com/cwbuin


UTC +1:00
paul24100
26 October, 2016, 1:06 PM UTC

I don't have any icon given in the screenshot, so, in others words, here is my problem : I changed my email address from Orange Telecom to Bouygues Telecom,

and when I want to change it in my profile, system replies invalid mail address so can somebody can reach the support team for me, it's not difficult, no?

This starts to seriously piss me off, thanks in anticipation
UTC +1:00
brunsonthomas
Moderator
26 October, 2016, 3:08 PM UTC

paul24100 said:


I don't have any icon given in the screenshot, so, in others words, here is my problem : I changed my email address from Orange Telecom to Bouygues Telecom,

and when I want to change it in my profile, system replies invalid mail address so can somebody can reach the support team for me, it's not difficult, no?

This starts to seriously piss me off, thanks in anticipation

http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48


Try this link to create a ticket for support. Unfortunately, we cannot fix in game problems, only Support has that capability.

UTC +5:00
paul24100
3 November, 2016, 4:13 PM UTC
Thanks BrunsonThomas, hope this issue will be fixed quickly
UTC +1:00
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