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Account been blocked on untamed lands

8 Replies
cat in the hat
10 October, 2016, 10:51 PM UTC

Hoping a moderator can get my ticket to a faster respone time with Plarium Support. My account got blocked today for some reason, not sure why and not happy! Cant do my raids, keep my altar of mara going, catacomb troops, and daily royalty roll. 

TNU-839-27058 is ticket number hope i can get a faster response then two days later like it normally is with support.

UTC +6:00
Juglar del Viento
Moderator
11 October, 2016, 8:09 AM UTC

Dear Lord

may be you have wrote any link on game chat ?? please confirm that point to be sure that has been the reason

i note ur ticket to try to get faster response, dont know if it will work but i will try

regards


Resistance Is Futile
UTC +1:00
cat in the hat
11 October, 2016, 11:21 AM UTC
Juglar del Viento said:

Dear Lord

may be you have wrote any link on game chat ?? please confirm that point to be sure that has been the reason

i note ur ticket to try to get faster response, dont know if it will work but i will try

regards


I heard this could of been why. Something about the link plarium.club with a script that bans people.
UTC +6:00
cat in the hat
11 October, 2016, 1:18 PM UTC
Now that my account not blocked/banned i cant do anything outside my castle. Cant do raids, sieges, or spy. I can send them out but dont get reports or return of my troops : \
UTC +6:00
Juglar del Viento
Moderator
11 October, 2016, 1:27 PM UTC

cat in the hat said:


Now that my account not blocked/banned i cant do anything outside my castle. Cant do raids, sieges, or spy. I can send them out but dont get reports or return of my troops : \

Dear Lord


as some lords you are experimenting lag problems. please create a HAR File and send it to support to check your problem and assist you


here you can find how to create a HAR file: http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/29475_tracking-troops-lost-in-the-dungeon/?post=188654


Regards


Resistance Is Futile
UTC +1:00
cat in the hat
11 October, 2016, 1:58 PM UTC
Juglar del Viento said:

cat in the hat said:


Now that my account not blocked/banned i cant do anything outside my castle. Cant do raids, sieges, or spy. I can send them out but dont get reports or return of my troops : \

Dear Lord


as some lords you are experimenting lag problems. please create a HAR File and send it to support to check your problem and assist you


here you can find how to create a HAR file: http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/29475_tracking-troops-lost-in-the-dungeon/?post=188654


Regards


Dont have problems on other server that i dont play on. I got a HAR file sent to support. Hope this dont take long as I do raids everyday and missing game time from this
UTC +6:00
Snowgoon
11 October, 2016, 2:28 PM UTC

cat in the hat said:


Juglar del Viento said:


cat in the hat said:


Now that my account not blocked/banned i cant do anything outside my castle. Cant do raids, sieges, or spy. I can send them out but dont get reports or return of my troops : \

Dear Lord


as some lords you are experimenting lag problems. please create a HAR File and send it to support to check your problem and assist you


here you can find how to create a HAR file: http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/29475_tracking-troops-lost-in-the-dungeon/?post=188654


Regards


Dont have problems on other server that i dont play on. I got a HAR file sent to support. Hope this dont take long as I do raids everyday and missing game time from this

It appears that plarium have added a bot check to our chat on untamed lands which is randomly banning players

This ban only affects access to untamed lands servers. When it happened to me I was still able to log into Dark Plains but was prevented from switching servers. I could log into all other plarium games with no problem

It is imperative that this bot checker is removed immediately - it does not work

It is auto-banning innocent customers but obviously has no effect on the hackers and scammers who are now attacking the accounts of league marshals
Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
Alyona Kolomiitseva
Community Manager
12 October, 2016, 9:38 AM UTC
Snowgoon said:


It appears that plarium have added a bot check to our chat on untamed lands which is randomly banning players

This ban only affects access to untamed lands servers. When it happened to me I was still able to log into Dark Plains but was prevented from switching servers. I could log into all other plarium games with no problem

It is imperative that this bot checker is removed immediately - it does not work

It is auto-banning innocent customers but obviously has no effect on the hackers and scammers who are now attacking the accounts of league marshals
Please report all such cases to Support. They can manually remove the ban and pass the feedback to devs to adjust the script.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
cat in the hat
13 October, 2016, 1:45 AM UTC
Alyona Kolomiitseva said:

Snowgoon said:


It appears that plarium have added a bot check to our chat on untamed lands which is randomly banning players

This ban only affects access to untamed lands servers. When it happened to me I was still able to log into Dark Plains but was prevented from switching servers. I could log into all other plarium games with no problem

It is imperative that this bot checker is removed immediately - it does not work

It is auto-banning innocent customers but obviously has no effect on the hackers and scammers who are now attacking the accounts of league marshals
Please report all such cases to Support. They can manually remove the ban and pass the feedback to devs to adjust the script.
My ban was from an auto script that still affecting my gameplay. All i can do is what i see in my castle. I managed to do battlegrounds with recalling and sending troops in and out of catacombs. Spy and sieges stuck in tracking. Cant do anything for PVP events
UTC +6:00
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