This topic is closed

MY ACCOUNT HAS BEEN WIPED OUT EXCEPT FOR FRIENDS

6 Replies
Moon Shadow
29 September, 2016, 4:14 PM UTC
Where has my account gone?  Nothing left except my friends list and my log in name.   No castle name, no co-ords, no castle    All my sapphs and buildings gone.   EVERYTHING!  Put everytHing back where it belongs please.
UTC +11:00
FAILO
29 September, 2016, 4:15 PM UTC

try following these steps if it does not work contact support.

http://plarium.com/forum/en/stormfall-age-of-war/game-tutorials/29273_how-to-find-your-old-castle

UTC +0:00
Moon Shadow
30 September, 2016, 2:51 AM UTC
Failo, that link you gave me does not  work.  Just says PAGE NOT FOUND
UTC +11:00
Ichezis
30 September, 2016, 6:45 AM UTC

Greetings!

You might've accidentally joined the other server.

The solution is as follows;

  • Click on the server name at the right of your coordinates.
  • Select the server you're not in.
  • Press 'Ok' when it says 'Do you wish to continue?'
Finally it should bring you back to your castle.

If this is not the case, please check the Help Desk for eventual solutions or contact them directly by sending a ticket.

Good luck!

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
Alyona Kolomiitseva
Community Manager
30 September, 2016, 9:20 AM UTC

Moon Shadow said:


Failo, that link you gave me does not  work.  Just says PAGE NOT FOUND

Should be ok now. Please check.


To Failo,

it's a common issue for all threads ending with "."

I've edited your thread and removed the dot from its title. It should be working now. If you saved a link somewhere, just delete the last "-" from it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Mysti Haze
30 September, 2016, 5:54 PM UTC

I did not switch servers accidentally but I did notice I was on Dark Plains.  BUT  i could not change it.  Everything I tried to click was frozen.  Tried refreshing, tried relogging and still not working.  In the end I had to put in a ticket and when I logged in 12 hours later was working and I could change server.


Thanks for your help guys
UTC +11:00
Alyona Kolomiitseva
Community Manager
3 October, 2016, 9:53 AM UTC

Mysti Haze said:


I did not switch servers accidentally but I did notice I was on Dark Plains.  BUT  i could not change it.  Everything I tried to click was frozen.  Tried refreshing, tried relogging and still not working.  In the end I had to put in a ticket and when I logged in 12 hours later was working and I could change server.


Thanks for your help guys

I'm glad that the issue is already resolved. Next time please clear your cache make sure that all the game files which are saved by your browser on your computer are replaced with new ones, containing the new game information. Please press Ctrl+Shift+Del to access the menu from which you can clear your browser’s cache. Then reload the page. In most situations it helps.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
1721270 users registered; 42621 topic; 271234 posts; our newest member:fantom.n