Facebook BLACK SCREEN

4 Replies
isendil_1
28 September, 2016, 2:56 PM UTC

so i login from plarium website to go on my stormfall and connect it with my facebook but it gives me lvl 1 (i am more than lvl 75).

in facebook i can not log in cause simple enough everytime i open the game it shows me screen black where the game supposed to be.

(please do not suggest stupid thinks like upgrade or diferent browsers already tried most of things, and yes i tried from a diferent computer and diferent internet connection and from diferent browsers and uninstal and install and upgrade all my hardware - software and clear the cashe, history, etc.)

Only serious suggestions please cause so far the support of stormfall, is beyond bad.
UTC +7:00
exxxe
28 September, 2016, 3:04 PM UTC

isendil_1 said:


so i login from plarium website to go on my stormfall and connect it with my facebook but it gives me lvl 1 (i am more than lvl 75).

in facebook i can not log in cause simple enough everytime i open the game it shows me screen black where the game supposed to be.

(please do not suggest stupid thinks like upgrade or diferent browsers already tried most of things, and yes i tried from a diferent computer and diferent internet connection and from diferent browsers and uninstal and install and upgrade all my hardware - software and clear the cashe, history, etc.)

Only serious suggestions please cause so far the support of stormfall, is beyond bad.

well my lord it seems you know what you are doing


but have you tried switching servers ??


check this topic to switch back to your original server 



I'am me and that is what i care about :)
UTC +3:00
isendil_1
28 September, 2016, 4:33 PM UTC

Yes nothing is happening lvl 1 FTW and on top of that i try to buil maybe just maybe its stuck, but nothing again. wasted so much time this is *****great


edited,,,, no need for offensive language 


exxxe
UTC +7:00
exxxe
28 September, 2016, 6:07 PM UTC

isendil_1 said:


Yes nothing is happening lvl 1 FTW and on top of that i try to buil maybe just maybe its stuck, but nothing again. wasted so much time this is *****great


edited,,,, no need for offensive language 


exxxe

lord if you are sure you play on plarium not facebook and you have logged through your original email and still lvl 1 on your main server (alts are not allowed)


then pls contact support team 

I'am me and that is what i care about :)
UTC +3:00
Vladimir Stojanovic
28 September, 2016, 7:28 PM UTC

Lord isendil_1 , please follow one of this instruction ( depends on the browsers you use )

HAR file and Firebug shows the same things, the main difference is that you can create a HAR file in Google Chrome, when in order to make a screenshot of your Firebug panel you need to use Mozilla Firefox. Here are the detailed instructions:


1) Firebug for Firefox - http://support.plarium.com/files/pscreen_instruction_en.pdf


2) HAR file for Chrome or Opera:

Chrome users - please follow these steps:

Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6- Access Network tab http://screencast.com/t/rRKZ9T9bsG- Try to access the game- Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


Opera users - please follow these steps:

1. Access Customize and control Opera -> Developer -> Developer Tools -- http://prntscr.com/c6fsyj

2. Access the Network tab --

http://prntscr.com/c6ftff

3. Try to access the game

4. Right-click on any line and select Save as HAR with content --

http://prntscr.com/c6ftff


Send HAR file or Firebug to our Support Team at http://support.plarium.com/Tickets/Submit

UTC +2:00
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