nothing seems to work correct

14 Replies
loco666
22 September, 2016, 8:01 PM UTC

hello all i was wondering if anyone else is having the same issues i am having. since they put in new system for "urgent help" i have been unable to spy, raid, siege, send or collect caravans. here is what its saying for my spys http://prntscr.com/cl6cmi  . i have cleared cache, changed browsers, rebooted computer.. nothing seems to help.. it is only happening on "UNTAMED LANDS" whereas i am having no issues on the DARK PLAINS. anyone have any other suggestions? i have sent a ticket to support but have yet to hear a response.

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brunsonthomas
Moderator
22 September, 2016, 8:07 PM UTC

loco666 said:


hello all i was wondering if anyone else is having the same issues i am having. since they put in new system for "urgent help" i have been unable to spy, raid, siege, send or collect caravans. here is what its saying for my spys http://prntscr.com/cl6cmi  . i have cleared cache, changed browsers, rebooted computer.. nothing seems to help.. it is only happening on "UNTAMED LANDS" whereas i am having no issues on the DARK PLAINS. anyone have any other suggestions? i have sent a ticket to support but have yet to hear a response.

I have sent your difficulty to appropriate responders but most are asleep right now. So far only a few are having problems. I am monitoring for additional problems. Did you get a ticket number so I can put a priority on it?


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loco666
22 September, 2016, 8:15 PM UTC

 [#HAO-985-17927]: game lag or something wrong     


i would assume that would be the ticket number? thats what i got as an automated response. thanks again

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brunsonthomas
Moderator
22 September, 2016, 8:33 PM UTC
loco666 said:

 [#HAO-985-17927]: game lag or something wrong     


i would assume that would be the ticket number? thats what i got as an automated response. thanks again

Forwarded to try to get priority handling. Thank you for quick response.
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loco666
23 September, 2016, 1:26 AM UTC
i have not got a report back on my ticket but i am back up and running normal right this minute. thank u much for the help and the push for priority it is greatly appreciated
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momo71480
23 September, 2016, 4:45 PM UTC

I have the same problem, you can help me ?

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brunsonthomas
Moderator
23 September, 2016, 5:14 PM UTC

momo71480 said:


I have the same problem, you can help me ?

There were Windows updates recently so my suggestion, close explorer and all others programs. Roboot and restart programs. If it still doesn't work contact support. http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48


It is the weekend for the tech people so if problem persists. Please let me know.

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momo71480
23 September, 2016, 6:47 PM UTC
i have created ticket, im waiting.
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loco666
24 September, 2016, 7:58 PM UTC

sir BrunsonThomas,


this issue has came up yet again for me. i have sent in yet another ticket if u would be so kind to put a priority stamp on it , it would greatly appreciated. again :)       [#XWW-572-75385]:     .. maybe it will start working again for me at restart in 4 hours..

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Warhawk75
25 September, 2016, 1:04 PM UTC
Hello im having problem with nothing working correct..  It was moving my castle when it all stall... here 16 hours later same is still wrong.. I cant do anything just saying castle is being relocated.. What should i do ?
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Nemanja
25 September, 2016, 1:12 PM UTC

Lord WARHAWK75,

problems with relocated castles can be solved only with assistance of Plarium support. Therefore you have to send a ticket since its only way how can you alert support team regarding your problem. 

Please use this link http://support.plarium.com/Tickets/Submit and be patient. They will surely reply.

Nemanja
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Warhawk75
25 September, 2016, 1:17 PM UTC
i would but cant see where to sumit a ticket it just go to search for answer
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Nemanja
25 September, 2016, 1:50 PM UTC

My Lord, 

choose a game, then a platform you're using etc. Web page will lead you further step by step.
Nemanja
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Warhawk75
25 September, 2016, 2:23 PM UTC
Thanks i have sumitted a ticket.. last time i did it took 14 days. Since this need to be fixed before i can continue to play i hope it will be fixed very fast or there is other games.. but would be bad at level 91 and coiner to drop game coz of being stuck..should not happen
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Alyona Kolomiitseva
Community Manager
26 September, 2016, 10:03 AM UTC
loco666 said:

sir BrunsonThomas,


this issue has came up yet again for me. i have sent in yet another ticket if u would be so kind to put a priority stamp on it , it would greatly appreciated. again :)       [#XWW-572-75385]:     .. maybe it will start working again for me at restart in 4 hours..

Please be patient and wait for the reply. Our Support Team will contact you as soon as they proceed the tickets sent before yours.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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