Sapphires Disapeering

1 Reply
frost0372
22 September, 2016, 1:08 PM UTC

Recently, over 100+ Sapphires had diapered from my account, twice. I'm not sure why, just out of nowhere I could have 200+ of them, and then it's deducted to 37 whenever I log in.


It doesn't happen in game, it only happens whenever I'm logging back in.


I'm wondering if there is anything I could do to fix this, or if I could do anything to prevent this. 


Also, it could have something to do with clearing search history, possibly.

UTC +4:00
brunsonthomas
22 September, 2016, 4:41 PM UTC

frost0372 said:


Recently, over 100+ Sapphires had diapered from my account, twice. I'm not sure why, just out of nowhere I could have 200+ of them, and then it's deducted to 37 whenever I log in.


It doesn't happen in game, it only happens whenever I'm logging back in.


I'm wondering if there is anything I could do to fix this, or if I could do anything to prevent this. 


Also, it could have something to do with clearing search history, possibly.

Clearing the cache will not cause the problem. My suggestion is to contact support. Give as many details and dates as possible. Use this link

http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +5:00
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