Not getting your rewards from league events?

8 Replies
inevitablemort
4 September, 2016, 2:32 PM UTC

Anyone else experiencing this? Twice in as many days I have not got the rewards from two league events - one was the major one that ended two days ago and the other was today from a standard league event. I tried going onto the support part where yes it does give you the option of connecting about this question but there seems to be a bug there too as you cannot go any further once you click on the section!!!


Very annoying I lost a lot of units on these events...


Yours with frustration,  


Inevitable
UTC +7:00
brunsonthomas
Moderator
4 September, 2016, 2:57 PM UTC

inevitablemort said:


Anyone else experiencing this? Twice in as many days I have not got the rewards from two league events - one was the major one that ended two days ago and the other was today from a standard league event. I tried going onto the support part where yes it does give you the option of connecting about this question but there seems to be a bug there too as you cannot go any further once you click on the section!!!


Very annoying I lost a lot of units on these events...


Yours with frustration,  


Inevitable

http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

Try this link to support. Please let me know if you have problems fromthis link. I have used it myself.

UTC +5:00
inevitablemort
4 September, 2016, 3:11 PM UTC

Thanks that was the area I was looking for but could not get to. But it still does not answer my question i.e. does this happen much to people?


Thanks again for info.
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FAILO
4 September, 2016, 5:24 PM UTC
Only thing i can think of is you cannot earn rewards from league tourneys if you have not been in that league for at least 1 week
UTC +0:00
FAILO
4 September, 2016, 5:25 PM UTC
and for the league events (train units, kill unite, etc) you should be able to find your reward packs in the black market under misc, then special
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brunsonthomas
Moderator
4 September, 2016, 5:49 PM UTC
FAILO said:

and for the league events (train units, kill unite, etc) you should be able to find your reward packs in the black market under misc, then special
Correct and if it takes you more than 3 days to find them, you can no longer claim them.
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inevitablemort
4 September, 2016, 8:13 PM UTC
Thanks again but I checked black market many times and I am about 4 to 5 weeks into the game so that's no it. I will see what support ticket response is and revert.
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Alyona Kolomiitseva
Community Manager
5 September, 2016, 7:05 AM UTC
Those rewards are credited as soon as your League reaches the required amount of points, not when the Event is over. It's possible that you've opened your reward pack while the Event was still running and forgot about it or did not notice. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
jims
12 September, 2016, 5:25 PM UTC

I was wondering IF I was the only One who has experienced this program exception.




While I a bit relieved to find that I am not alone, I am seriously distressed by the news that it is a more systemic issue...Perhaps the programmers should review their architecture...


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