game is too slow

14 Replies
Unknown_Ranger
13 August, 2016, 2:50 PM UTC

Hi.


I´ve been playing the game for a while now, but it is always very slow. I have good internet connection and dont have this problem with other internet games. I think its because of flash player or shockwave or whatever it uses. It becomes particularly slow when the promotions for sapphires show up, with the little blue sapphire in the right upper corner. Is there any way to fix this? Can the people responsible for the game STOP this freaking ridiculous animations that do nothing more than slow the game? Thank you.
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brunsonthomas
13 August, 2016, 2:56 PM UTC
Unknown_Ranger said:

Hi.


I´ve been playing the game for a while now, but it is always very slow. I have good internet connection and dont have this problem with other internet games. I think its because of flash player or shockwave or whatever it uses. It becomes particularly slow when the promotions for sapphires show up, with the little blue sapphire in the right upper corner. Is there any way to fix this? Can the people responsible for the game STOP this freaking ridiculous animations that do nothing more than slow the game? Thank you.
Which explorer are you using? Some work faster than others. I have found Maxthon faster than the others and I use it exclusively for Plarium games. The amount of memory in your video card may be slowing your video down as well.
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Unknown_Ranger
13 August, 2016, 3:43 PM UTC

Hi.


As web browser, i use mozilla firefox. But like i said before, i have no problems with other games that use flash player. Its the animations in this game that make it slow.
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exxxe
13 August, 2016, 8:53 PM UTC

Unknown_Ranger said:


Hi.


I´ve been playing the game for a while now, but it is always very slow. I have good internet connection and dont have this problem with other internet games. I think its because of flash player or shockwave or whatever it uses. It becomes particularly slow when the promotions for sapphires show up, with the little blue sapphire in the right upper corner. Is there any way to fix this? Can the people responsible for the game STOP this freaking ridiculous animations that do nothing more than slow the game? Thank you.

lord unknown


you can deactivate all animations from settings 


however your loading issues may occur for lots of reasons we need to find which so we can fix this 


first make sure both the browser and flash player are up-to-date


if first move does not help then check this pinned post in bug reports here


finally as you will see in the pinned post if your issues are not fixed then gather the requested info and send it to support
I'am me and that is what i care about :)
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jssamp2003
14 August, 2016, 9:55 AM UTC

I have the same or similar problem. I am using Windows 10 and Firefox, all the latest drivers and updates. The problem is whenever I click on anything it takes a long time to respond. The way I can tell it handled the On_Click event is that the mouse cursor no longer changes when I move over something else. Then eventually it does the correct action (unless I am impatient and try to click on other things while waiting then it gets screwy).

Two things I have found that helped.
  1) I turned off animations from settings.

  2) Playing in full-screen mode.

Then it gets almost normal. But the problem is I use Firefox to browse or play SF on on screen while working on another screen. Anythine I do anything profitable ITRW on my work screen, screen 2 goes out of full-screen mode and if any dialog opens in SF while it is out of full-screen, I'm back to long delays.

I ran Firebug while playing a few times and I suspect it is the ads trying to load that slow it down. I get tremendous wait times (28s or more) for POST segment.ashx. The HTML Response is typically something like "{"t":1471168446883,"e":60000,"f":60000,"v":0}!3ea4c0f0b00f6953ee11b98574d87e86".


Any suggestions?


If you don't make mistakes you are doing engineering wrong. If you don't fix the mistakes you are doing engineering way wrong. If you don't admit you make mistakes you aren't doing engineering.
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Unknown_Ranger
14 August, 2016, 7:42 PM UTC

Hi all. I appreciate all replies, especially from moderators, but what im about to say next goes to them.

I know support tells you to say what you said to users. Ok, i get that. But the problem arent updates, this browser or any other issue....except for MACROMEDIA FLASH PLAYER. It slows games down like crazy. Slower than a turtle or even a snail. Thats what support needs to understand. So they can fix it, by dropping those ridiculous useless animations that are the reason of all this. I play other internet games with flash, so i know from experience that slows games, removing gamebility from them. But in this particular case, Stormfall, the effects of using Flash player are ridiculous. ITS TOO FREAKING SLOW. Please send this message to support so they can think of a way to fix it. Thanks.

PS: i also turned off animations on the options panel. It did get a little better, but not enough.

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brunsonthomas
14 August, 2016, 7:59 PM UTC
Unknown_Ranger said:

Hi all. I appreciate all replies, especially from moderators, but what im about to say next goes to them.

I know support tells you to say what you said to users. Ok, i get that. But the problem arent updates, this browser or any other issue....except for MACROMEDIA FLASH PLAYER. It slows games down like crazy. Slower than a turtle or even a snail. Thats what support needs to understand. So they can fix it, by dropping those ridiculous useless animations that are the reason of all this. I play other internet games with flash, so i know from experience that slows games, removing gamebility from them. But in this particular case, Stormfall, the effects of using Flash player are ridiculous. ITS TOO FREAKING SLOW. Please send this message to support so they can think of a way to fix it. Thanks.

PS: i also turned off animations on the options panel. It did get a little better, but not enough.

Have you tried Maxthon as a web browser? I find it makes the game much faster than firefox. I use it exclusively for Plarium games.
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Alyona Kolomiitseva
Community Manager
15 August, 2016, 10:02 AM UTC

Unknown_Ranger said:


Hi all. I appreciate all replies, especially from moderators, but what im about to say next goes to them.

I know support tells you to say what you said to users. Ok, i get that. But the problem arent updates, this browser or any other issue....except for MACROMEDIA FLASH PLAYER. It slows games down like crazy. Slower than a turtle or even a snail. Thats what support needs to understand. So they can fix it, by dropping those ridiculous useless animations that are the reason of all this. I play other internet games with flash, so i know from experience that slows games, removing gamebility from them. But in this particular case, Stormfall, the effects of using Flash player are ridiculous. ITS TOO FREAKING SLOW. Please send this message to support so they can think of a way to fix it. Thanks.

PS: i also turned off animations on the options panel. It did get a little better, but not enough.

Hi! 

You're right. Flash player gives us a lot of limitations, and it's performance is not perfect.

Our developers are aware of this issue, and I will ask them if they have any solution.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Unknown_Ranger
15 August, 2016, 2:55 PM UTC
Alyona Kolomiitseva said:

Unknown_Ranger said:


Hi all. I appreciate all replies, especially from moderators, but what im about to say next goes to them.

I know support tells you to say what you said to users. Ok, i get that. But the problem arent updates, this browser or any other issue....except for MACROMEDIA FLASH PLAYER. It slows games down like crazy. Slower than a turtle or even a snail. Thats what support needs to understand. So they can fix it, by dropping those ridiculous useless animations that are the reason of all this. I play other internet games with flash, so i know from experience that slows games, removing gamebility from them. But in this particular case, Stormfall, the effects of using Flash player are ridiculous. ITS TOO FREAKING SLOW. Please send this message to support so they can think of a way to fix it. Thanks.

PS: i also turned off animations on the options panel. It did get a little better, but not enough.

Hi! 

You're right. Flash player gives us a lot of limitations, and it's performance is not perfect.

Our developers are aware of this issue, and I will ask them if they have any solution.
Thank you.
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Unknown_Ranger
4 September, 2016, 3:25 PM UTC

Just so you know, its currently taking about 10 to 15 seconds between each click. Id say i will play this game for no longer than 1 more week.

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Alyona Kolomiitseva
Community Manager
5 September, 2016, 7:37 AM UTC

Unknown_Ranger said:


Just so you know, its currently taking about 10 to 15 seconds between each click. Id say i will play this game for no longer than 1 more week.

That's too much! I think you should report this to our Support Team following this instruction:


 There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Unknown_Ranger
5 September, 2016, 8:54 PM UTC
I use firefox.
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Alyona Kolomiitseva
Community Manager
6 September, 2016, 7:58 AM UTC

Unknown_Ranger said:


I use firefox.

For Firefox you will need to use Firebug extension. It shows the same thing as Har-file, but you don't need to save it. It looks like this: http://screencast.com/t/NRDKZzzDxeH

Red lines show aborted requests. If you click on it and make a screenshot, our devs will be able to understand why can't you load the game. That's for loading issues.

If you have lags, right side will show you how many seconds it takes to get a response from a server (if I'm not mistaken). But tracert or ping would be even more informative.

Actually, you can send anything you can to Support and they will ask for additional info if they need it.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Unknown_Ranger
6 September, 2016, 3:37 PM UTC

how do i contact support?


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brunsonthomas
6 September, 2016, 3:40 PM UTC

Unknown_Ranger said:


how do i contact support?


http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

This is a link that will get your support ticket started.

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