appearing in untamed lands

21 Reply
cat in the hat
9 August, 2016, 10:39 PM UTC

I got this message about paying a fee in money for services from a letter in game from a another player. 


[08:00] Friend: We are glad to announce that we now offer services on Untamed Lands. We offer 50 level 15 friends for your House of Unity, with several hundred thousand in defense FREE with every purchase of the House of Unity rewards; scrolls up to Waters of Life (with the rest coming in near couple weeks), and defense in the works. Come check us out at


UTC +6:00
Alyona Kolomiitseva
Community Manager
10 August, 2016, 8:16 AM UTC
Thank you. This web-site has been reported.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Gadheras
10 August, 2016, 9:36 AM UTC

Alyona Kolomiitseva said:


Thank you. This web-site has been reported.

Its kinda funny in one way, because its Plariums business model that encourage such activities in the game. Its like play whack a mole. You take one down, 10 more pops up...



UTC +2:00
Alyona Kolomiitseva
Community Manager
11 August, 2016, 8:11 AM UTC
Gadheras said:


Its kinda funny in one way, because its Plariums business model that encourage such activities in the game. Its like play whack a mole. You take one down, 10 more pops up...



So we'll have to take down them all.  Such sites and things they propose are against our policies. It's the official position of a company. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Gadheras
11 August, 2016, 9:19 AM UTC
Alyona Kolomiitseva said:

Gadheras said:


Its kinda funny in one way, because its Plariums business model that encourage such activities in the game. Its like play whack a mole. You take one down, 10 more pops up...



So we'll have to take down them all.  Such sites and things they propose are against our policies. It's the official position of a company. 
True, but if Plariums model had been more afordable, it would made activies of such "gold sellers" void as there would been no money to be had for them + problems with bots would decrease as well. I don't know how many players eve make use of these offers, but wouldn't it be better those that do spent their money towards Plarium than some shady people that benefiting from Plariums work?
UTC +2:00
Alyona Kolomiitseva
Community Manager
12 August, 2016, 8:59 AM UTC

Gadheras said:


True, but if Plariums model had been more afordable, it would made activies of such "gold sellers" void as there would been no money to be had for them + problems with bots would decrease as well. I don't know how many players eve make use of these offers, but wouldn't it be better those that do spent their money towards Plarium than some shady people that benefiting from Plariums work?

I know you're an experienced gamer, Gadheras. Maybe you even tried more games than I did. 

I'm not sure what was your experience with them, but I can speak of mine.

In each game there are Resource/Items/Account sellers and Bot creators. Their number and activity doesn't depend on the business model of a company. I saw them in f2p games, in p2p games, in farms, strategies, MMORPGs, everywhere. If there is a possibility to pass something to another player, it can be sold for real money. 

I have no idea how many players use such services, but if they exist, they do have clients. And each company is dealing with them in their own way. 

In Plarium we report such sites and close them, we block their in-game accounts, etc. We have several people engaged in this process - our Support Team and technical specialists. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Gadheras
12 August, 2016, 9:26 AM UTC

Alyona Kolomiitseva said:


Gadheras said:


True, but if Plariums model had been more afordable, it would made activies of such "gold sellers" void as there would been no money to be had for them + problems with bots would decrease as well. I don't know how many players eve make use of these offers, but wouldn't it be better those that do spent their money towards Plarium than some shady people that benefiting from Plariums work?

I know you're an experienced gamer, Gadheras. Maybe you even tried more games than I did. 

I'm not sure what was your experience with them, but I can speak of mine.

In each game there are Resource/Items/Account sellers and Bot creators. Their number and activity doesn't depend on the business model of a company. I saw them in f2p games, in p2p games, in farms, strategies, MMORPGs, everywhere. If there is a possibility to pass something to another player, it can be sold for real money. 

I have no idea how many players use such services, but if they exist, they do have clients. And each company is dealing with them in their own way. 

In Plarium we report such sites and close them, we block their in-game accounts, etc. We have several people engaged in this process - our Support Team and technical specialists. 

in EVE-Online they pritty much put a huge dent it the entire thing with make the players able to buy PLEX for real cash. these plex could get sold for ingame currency to other players. PLEX could also be used to pay for subscription time. So very active players could grind for ingame currency, buy PLEX from players that sold them, and use the PLEX to pay for their sub time.

and yes I know  there is problems with such in just about any game. I played a lot of mmo's over the years. Just the problems seems to go down a lot when there is less to gain from doing it. They only keep do it because they can profit from it, if the margins go down they find other things to do as its just not profitable enough in the end compared to time spent. I seen a lot less from it in like SWTOR after it went f2p with their ingame shop etc. ESO had huge problems with it to start with but they fixed it with loot mechanics for dungeons.

There is a lot of ways to deal with it, or reduce it, just saying the money that get funneld into these shady people, would been better spent on Plarium in a legal way. Players not stupid, but sometimes they just go with where they get most for their money, even it can come back and bite them in the ass later.


They offer a lot of resources cheap in the game, and imho Plarium could just as well done the same. WHY? Well, everything takes time in this game. So even you got tons of resources, it take time to spend it, and if you queue up 1000 units or 2000 units, it still take the time it does to make them, and if you want to raid for the resources in stead, or just make use of the endless bots out there to farm. End of the day, resources is cheap regardless how you get them, and you can only store so much of them before you maxed out anyways.  


The only difference is... People with lots of time on their hand, they grind (raid) for the resources. People with less time but inclined to compensate with cash to get the same resources prone to accept these shady offers, becuase they get most value out of them. I bet the same people would be more inclined to deal with Plarium if they did offer just as good deals though.


UTC +2:00
IronApex Turok
15 August, 2016, 9:29 AM UTC

Alyona Kolomiitseva said:



In Plarium we report such sites and close them, we block their in-game accounts, etc. We have several people engaged in this process - our Support Team and technical specialists. 

then why are both servers infested with bot castles?


http://prnt.sc/c4u9r7


here is a screen shot from where one of my members raided the sieges of Arsori Di Ponti's marshal's alt (arent alts illegal by the way? yet another problem plarium refuses to do anything about.  support ticket # EKW -754-67009)  why are the bot castles still here?


we all know they are there. they arent hard to find. they have been reported to tech support a million times.  The community manager who has skype access to tech support had been made aware of them. Yet...nothing happens. 

UTC +0:00
Alyona Kolomiitseva
Community Manager
15 August, 2016, 10:54 AM UTC
IronApex Turok said:


then why are both servers infested with bot castles?


http://prnt.sc/c4u9r7


here is a screen shot from where one of my members raided the sieges of Arsori Di Ponti's marshal's alt (arent alts illegal by the way? yet another problem plarium refuses to do anything about.  support ticket # EKW -754-67009)  why are the bot castles still here?


we all know they are there. they arent hard to find. they have been reported to tech support a million times.  The community manager who has skype access to tech support had been made aware of them. Yet...nothing happens. 

We remove Castles from the map only when we create Vacant Lots. But being on the Map doesn't mean being active 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Alyona Kolomiitseva
Community Manager
15 August, 2016, 11:11 AM UTC

Gadheras said:


in EVE-Online they pritty much put a huge dent it the entire thing with make the players able to buy PLEX for real cash. these plex could get sold for ingame currency to other players. PLEX could also be used to pay for subscription time. So very active players could grind for ingame currency, buy PLEX from players that sold them, and use the PLEX to pay for their sub time.

and yes I know  there is problems with such in just about any game. I played a lot of mmo's over the years. Just the problems seems to go down a lot when there is less to gain from doing it. They only keep do it because they can profit from it, if the margins go down they find other things to do as its just not profitable enough in the end compared to time spent. I seen a lot less from it in like SWTOR after it went f2p with their ingame shop etc. ESO had huge problems with it to start with but they fixed it with loot mechanics for dungeons.

There is a lot of ways to deal with it, or reduce it, just saying the money that get funneld into these shady people, would been better spent on Plarium in a legal way. Players not stupid, but sometimes they just go with where they get most for their money, even it can come back and bite them in the ass later.


They offer a lot of resources cheap in the game, and imho Plarium could just as well done the same. WHY? Well, everything takes time in this game. So even you got tons of resources, it take time to spend it, and if you queue up 1000 units or 2000 units, it still take the time it does to make them, and if you want to raid for the resources in stead, or just make use of the endless bots out there to farm. End of the day, resources is cheap regardless how you get them, and you can only store so much of them before you maxed out anyways.  


The only difference is... People with lots of time on their hand, they grind (raid) for the resources. People with less time but inclined to compensate with cash to get the same resources prone to accept these shady offers, becuase they get most value out of them. I bet the same people would be more inclined to deal with Plarium if they did offer just as good deals though.


Thank you for those examples. 


 I'm sure that our devs are interested in making those shady deals go away. And I hope that they will manage to do it. Probably with the help of our community. Our games can't use such model as they use in EVE. We're just totally different. For example, our games do require time to build Units, Buildings, to Discover, Raid, etc. You can either wait or cut waiting time using Sapphires. In most MMOs you need to spend your time grinding, collecting as much Resources as you can, not just waiting until your Keep upgrades. Raiding doesn't take so much time in Stormfall like in any MMO.

I hope that we will find our own way to resolve this issue. Maybe with the help of our players.

They leave many good suggestions. For instance, right now I have about 50+ to discuss with our devs at the meeting this Wednesday. Didn't count them actually.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
IronApex Turok
15 August, 2016, 9:27 PM UTC

Alyona Kolomiitseva said:


IronApex Turok said:


then why are both servers infested with bot castles?


http://prnt.sc/c4u9r7


here is a screen shot from where one of my members raided the sieges of Arsori Di Ponti's marshal's alt (arent alts illegal by the way? yet another problem plarium refuses to do anything about.  support ticket # EKW -754-67009)  why are the bot castles still here?


we all know they are there. they arent hard to find. they have been reported to tech support a million times.  The community manager who has skype access to tech support had been made aware of them. Yet...nothing happens. 

We remove Castles from the map only when we create Vacant Lots. But being on the Map doesn't mean being active 

there are inactive castles, then there are BOT castles that are fake accounts built to produce these resources that the websites sell...


why does plarium allow the castles seen in the above screen shot to exist?
UTC +0:00
Alyona Kolomiitseva
Community Manager
16 August, 2016, 2:29 PM UTC
IronApex Turok said:


there are inactive castles, then there are BOT castles that are fake accounts built to produce these resources that the websites sell...


why does plarium allow the castles seen in the above screen shot to exist?
As I said, we remove Castles from the Map only when we need more Vacant Lots. In all other cases, including banned accounts, Castles remain on the Map and are available for raiding by other players.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Gadheras
17 August, 2016, 12:51 AM UTC

Alyona Kolomiitseva said:


IronApex Turok said:



there are inactive castles, then there are BOT castles that are fake accounts built to produce these resources that the websites sell...


why does plarium allow the castles seen in the above screen shot to exist?
As I said, we remove Castles from the Map only when we need more Vacant Lots. In all other cases, including banned accounts, Castles remain on the Map and are available for raiding by other players.

Could banned accounts/castles get a flag or mark or something in the map. To difference it from someone that just not playing? Would be beneficial for players seeing actualy report bots works. On another note I would prefer they got removed all together. It would create more competition over the actual ones you could take as fifes. rather than supercharged bots.
UTC +2:00
Alyona Kolomiitseva
Community Manager
18 August, 2016, 9:30 AM UTC
Gadheras said:


Could banned accounts/castles get a flag or mark or something in the map. To difference it from someone that just not playing? Would be beneficial for players seeing actualy report bots works. On another note I would prefer they got removed all together. It would create more competition over the actual ones you could take as fifes. rather than supercharged bots.
Currently we don't have an opportunity to mark Castles on the map in such cases. But I will ask if we can do that.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
IronApex Turok
21 August, 2016, 2:33 AM UTC
Alyona Kolomiitseva said:

IronApex Turok said:


there are inactive castles, then there are BOT castles that are fake accounts built to produce these resources that the websites sell...


why does plarium allow the castles seen in the above screen shot to exist?
As I said, we remove Castles from the Map only when we need more Vacant Lots. In all other cases, including banned accounts, Castles remain on the Map and are available for raiding by other players.
but the castles mentioned above continue to grow in rank. so they are not accounts that have been banned or removed, they are active. 
UTC +0:00
IronApex Turok
21 August, 2016, 2:34 AM UTC

see how everytime someone brings this up all we hear is a lot of airplane noises?   even the alternate accounts i reported and provided evidence for, nothing was done about. 




why even have rules against it?
UTC +0:00
EL GUAPO
22 August, 2016, 6:47 AM UTC

Alyona Kolomiitseva said:


Gadheras said:


Could banned accounts/castles get a flag or mark or something in the map. To difference it from someone that just not playing? Would be beneficial for players seeing actualy report bots works. On another note I would prefer they got removed all together. It would create more competition over the actual ones you could take as fifes. rather than supercharged bots.
Currently we don't have an opportunity to mark Castles on the map in such cases. But I will ask if we can do that.
Like I say there is no such thing.  there is no way they can sell that many archers and pike men lol  they just post that to get your account information then they will steel your credit card info and then take your account too now you dont have account and then you get robbed dont give out account info to no one not even to your friends lol


EL GUAPO
UTC +5:00
Alyona Kolomiitseva
Community Manager
22 August, 2016, 10:31 AM UTC
IronApex Turok said:


but the castles mentioned above continue to grow in rank. so they are not accounts that have been banned or removed, they are active. 
Try reporting them once again. Usually it helps :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
IronApex Turok
22 August, 2016, 3:49 PM UTC

Alyona Kolomiitseva said:


IronApex Turok said:



but the castles mentioned above continue to grow in rank. so they are not accounts that have been banned or removed, they are active. 
Try reporting them once again. Usually it helps :)

why do  you say "usually helps"  do you have any evidence to back that up?


because i have 2 servers full of active bots to refute that statement. 
UTC +0:00
Alyona Kolomiitseva
Community Manager
23 August, 2016, 7:52 AM UTC
IronApex Turok said:


why do  you say "usually helps"  do you have any evidence to back that up?


because i have 2 servers full of active bots to refute that statement. 
I read reports from our Support Team, including those about players who got banned for having alts/bots/etc. But I can't share those. It's confidential.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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