Item debited twice

3 Replies
lua
User
22 July, 2016, 10:09 PM UTC

Got a promotion to buy 3 improvements to my castle... the last one I bought (3rd) was a wall... and lt was debited twice... first the promotion value... but it come out of place where he puted on... and when I replaced it... it was charged again!!


What you can do to refound it?

UTC +0:00
0
Moderator
23 July, 2016, 9:51 AM UTC

Dear Lord/Lady

all issues related with purchases please, contact support, they are in better position to help you from the moment they can check ur logs and account  and assist you better than here in the forum.

please send a tickect following this link

Regards

Resistance Is Futile
UTC +1:00
0
lua
User
23 July, 2016, 1:39 PM UTC
Thank you
UTC +0:00
0
User
23 July, 2016, 3:17 PM UTC

lua said:


Got a promotion to buy 3 improvements to my castle... the last one I bought (3rd) was a wall... and lt was debited twice... first the promotion value... but it come out of place where he puted on... and when I replaced it... it was charged again!!


What you can do to refound it?

Walls are Fortifications, not Improvements

They are both found in Construction but are in different tabs

I think that you paid full price for the wall, but assumed that it was debited twice
Greetings, Professor Falken
UTC +0:00
1
2736554 users registered; 63500 topics; 334244 posts; our newest member:gavky