Tony Hobson said:
Please expain the normal procedure for passing issues to the developers, and also explain the special status of the Suggestions Thread. It is implied that devs actually read that thread, but ignore all other posts. Is this true?
Hi, Tony.
As for the bugs:
Some bugs which are 100% reproducible, and have a detailed WTR can be passed to our developers by CM. If they are obvious and easy to check. Some complicated issues, which are hard to reproduce or don't have a detailed WTR and require additional testing should be reported to our Support Team.
They test reported bugs and create detailed reports for the devs.
As for your suggestions:
Once the idea is submitted in the community, I pass it further. When there are enough suggestions, we have a meeting with our developers where they consider each idea. Sometimes they make a fast decision and say "Yeah, we should definitely do that!", and sometimes they need more time for consideration. Some ideas require data analysis and cooperation with several teams.
Even if it is accepted, it doesn't mean that it will appear in next update. It's added to the work plans, and as soon as our developers have enough time and resources for it, they will start working on this idea.
Besides your suggestions they have long-term plans for game development, and there are some features which must be done according to their plan. That's why our players' suggestions may be postponed for some period of time.
In some cases it seems that the task is very simple and it can be done till the next update, but when they start working on it, they find out that it's not that easy and they need more time to put in it. Or there can be some technical complications.
If the suggestion is accepted by the devs, we create a post in our communities with the list of features that will be implemented in our games.
If it's declined, I will add them to our Declined Suggestions topic.
Suggestions which were accepted and implemented will be added to "Implemented Suggestions" topic.
Our developers don't visit our communities, they have a lot of other tasks to do. Only Community managers read your suggestions and update you on their status if possible.