No House of Unity award for lvl 15 friend

3 Replies
25 June, 2016, 11:34 PM UTC
I invited my wife to join and she has attained level 15 and shows up on my friends list as such but I have not been able to receive the house of unity bonus. Any idea what went wrong here?
UTC +7:00
26 June, 2016, 7:03 AM UTC

My Lord, please submit your problem to Support so that Plarium team could investigate issues and better assist you in resolving it.

UTC +2:00
26 June, 2016, 7:05 AM UTC

Greetings Lord StumpyMason!

Here's a small amount of questions to specify your issue:

  • Have you waited for a moment for it to update?
  • Did you collect the reward at the House of Unity?
  • Have you tried refreshing the page?
  • Could you provide me with a screenshot?
Reply whenever you can, sire! 

Good luck!

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
26 June, 2016, 8:33 AM UTC

also ask:

have u invited her thru unity house?

how many friends have you invited from unity house ? be aware you receive one reward for each first 5 people. then it changes and you receive a reward every x friends (dont remember every how in this moment)

however, to be sure do what vladimir said and send a ticket to support. they will be in better position to know since they have access to ur logs

Resistance Is Futile
UTC +1:00
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