Letters not showing in the list

18 Replies
lwonderly
31 May, 2016, 8:28 PM UTC
When I receive new letters, I see them noted in the header, but when I open the letter list they are not there. I have to shut-down the game and restart to see my mail.
LW
UTC -4:00
Vladimir Stojanovic
31 May, 2016, 9:10 PM UTC

My Lord, , cleare your cache and restarte the game ( I know you are tired of hearing this but it is the first thing to rule out and the majority of the time will resolve the simple issues).

UTC +2:00
lwonderly
1 June, 2016, 11:34 AM UTC
Shutting down, clearing and restarting seems to be the only way to get the missing letters. But I can't do that all day long. This has to be fixed.
LW
UTC -4:00
Alyona Kolomiitseva
Community Manager
2 June, 2016, 8:02 AM UTC
Thank you for the report. I have passed your information to our developers. Unfortunately, I cannot promise you that it will be fixed soon.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lwonderly
5 June, 2016, 6:30 PM UTC
I received an email from support admitting there is an issue. But this is terrible. I now have to sign off every time I get a new mail in order to retrieve it. Please ask them to expedite the resolution. 
LW
UTC -4:00
Vladimir Stojanovic
5 June, 2016, 7:35 PM UTC

lwonderly said:


I received an email from support admitting there is an issue. But this is terrible. I now have to sign off every time I get a new mail in order to retrieve it. Please ask them to expedite the resolution. 

Lord lwonderly, developers are awear of this issue and they will resolve it in future updates.

UTC +2:00
Sorcha
7 June, 2016, 7:57 PM UTC

I am in full agreement with Lord LWONDERLY, that this is not acceptable and we should not have to wait until the next upgrade, which we had today, and guess what, we still have to log out every time we receive mail.   

Not only that but my reports arrive back unopened when I log out and in, as though they have not been dealt with, when I know they have.  I have a choice, stay logged in and my reports are fine, whilst my mail is mounting up, or chose the reverse.   Which ever way I do it, it is not right and should be fixed before bringing in new items.

UTC +1:00
Vladimir Stojanovic
7 June, 2016, 8:57 PM UTC

My Lords and Laides, developers are aware of this issue and they are currently working on it.

As soon as they prepare a fix, it will be released. Thank you for understanding.

UTC +2:00
lwonderly
21 June, 2016, 6:40 PM UTC
Come on Plarium. It's been 2 weeks since I reported this bug and still no fix. This is obsurd. 
LW
UTC -4:00
Alyona Kolomiitseva
Community Manager
22 June, 2016, 12:25 PM UTC

lwonderly said:


Come on Plarium. It's been 2 weeks since I reported this bug and still no fix. This is obsurd. 

Dear Lwonderly,

This bug exists for a long time, and our developers and QA are looking for a way to reproduce it. Unfortunately, we are unable to fix it until we manage to find WTR.

But we haven't forgotten about it, we are working on this issue 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Lady Nerium KT-S2
25 June, 2016, 5:30 PM UTC
I second the missing letter report. Seems to happen mostly on posts added to already existing letters. Refreshing makes them show up.
I think, therefore I game.
UTC +5:00
jumy
25 June, 2016, 6:03 PM UTC
letters report... always a problem this game, i try other pc browser with old version flash player/browser/so but problem is Plarium and his server
The truth hurts
UTC +12:00
Alyona Kolomiitseva
Community Manager
27 June, 2016, 12:36 PM UTC
jumy said:

letters report... always a problem this game, i try other pc browser with old version flash player/browser/so but problem is Plarium and his server
We are working on it, but it will take some time. The issue is more complicated than it seems.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
lwonderly
21 July, 2016, 10:01 AM UTC
This is still an issue. And now it seems to be happening with Grand Marshal reports. And sometimes when I delete a report from Steward it returns unread. Too many bugs after the last update.
LW
UTC -4:00
Nemanja
21 July, 2016, 5:50 PM UTC

Lord LWONDERLY,

Game developers are working on this problem. 

Thank you for your patience 

Nemanja
UTC +1:00
Pacmanxx
25 July, 2016, 5:06 PM UTC

I have same issue, but I don't lpgoff or restarted de pc. I only refresh de web page and the reporta and letters appears. Its only 10 seconds for me to refresh.

pacmanxx
UTC +2:00
Alyona Kolomiitseva
Community Manager
26 July, 2016, 8:11 AM UTC
Pacmanxx said:

I have same issue, but I don't lpgoff or restarted de pc. I only refresh de web page and the reporta and letters appears. Its only 10 seconds for me to refresh.

It's a known issue which we are trying to resolve at the moment. If you have some additional information or guesses what could cause this bug, it will be appreciated.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Snowgoon
26 July, 2016, 10:27 AM UTC

Alyona Kolomiitseva said:


Pacmanxx said:


I have same issue, but I don't lpgoff or restarted de pc. I only refresh de web page and the reporta and letters appears. Its only 10 seconds for me to refresh.

It's a known issue which we are trying to resolve at the moment. If you have some additional information or guesses what could cause this bug, it will be appreciated.

Best guess is that it is linked to failure to refresh on sieges, battle reports and many other features that should auto-refresh but frequently fail to do so.

The most annoying is battle reports - we mark them as read, we delete them, but after refreshing the page they re-appear as unread.

The server is not receiving the information

How frequently is our game supposed to refresh? I have waited over 20 minutes for new sieges to show on the map - Is there a way to force a refresh within the game? .... I even tried the Edit button, clicking new quests etc
Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
Alyona Kolomiitseva
Community Manager
27 July, 2016, 8:05 AM UTC
Tony Hobson said:


Best guess is that it is linked to failure to refresh on sieges, battle reports and many other features that should auto-refresh but frequently fail to do so.

The most annoying is battle reports - we mark them as read, we delete them, but after refreshing the page they re-appear as unread.

The server is not receiving the information

How frequently is our game supposed to refresh? I have waited over 20 minutes for new sieges to show on the map - Is there a way to force a refresh within the game? .... I even tried the Edit button, clicking new quests etc
Thank you for the info.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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