Game crashed

2 Replies
levbaddley
5 May, 2016, 10:09 PM UTC

Hi

I've been playing the game for over 2 months now - every day and was up to around day 63/64 when I suddenly was unable to log on to the game.  It kept sending me to other sites or saying it wasn't available.  I log in via Facebook, not by my email address (see below)

I tried again today and have got in but I'm back to Day 1.  All other aspects of the game, my castle and buildings are OK but I'm upset that, through no fault of my own, I'm back to Day 1.


Is there anything that can be done to get me back to Day 64?


Regards

Lev Baddley

[email protected]
UTC +1:00
FAILO
6 May, 2016, 1:17 AM UTC

I had a problem logging in yesterday but was able to log in and collect the daily roll, many other players had similar problems. Unfortunatly it does not seem like plarium will take responsibility for their server going flunko, and this is going to drive players AWay from the game. many players in my leage are talking about leaving if plarium does not fix their rolls. 

Plarium staff all the players are asking for is an apology for the flunko and possibly a blanket reward it would probably be too hard to go through and fix everyone's roll that was affected. now is that too hard for you? 


UTC +0:00
Alyona Kolomiitseva
Community Manager
6 May, 2016, 7:51 AM UTC
Greetings. We will automatically restore the Daily Roll Call for all players who could not log in on 04.04.2016. We will also give you compensation packs. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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