This topic is closed

ERROR when submitting ticket

3 Replies
robguay
15 April, 2016, 5:27 PM UTC

I have tried to submit a ticket regarding items (troops) not received from a purchase, which I submitted today.

ERROR when submitting ticket

! One of the required field(s) is empty

I have tried multiple browsers no luck.

I have tried with and without uploaded files no luck.




UTC +7:00
Juglar del Viento
Moderator
15 April, 2016, 6:54 PM UTC

Lord Rob

may be the problems come in ur ingame coords. 

on ur game, you have to open the guide on top rigth corner on ? mark and a new window opens 

on new window go to down left corner where something like this should appear:

"uid xxxnumberxxx / number / server / segment number" pass te mouse over it and click and you should have this info copied on clipboard

then go to ticket and on id coords field paste the clipboard info

that should work.

hope this work for u

Regards

Resistance Is Futile
UTC +1:00
robguay
15 April, 2016, 8:03 PM UTC
King Juglar Del Viento

Assume-Sauce!!

That did the trick. 

I would suggest they give a clearer error than "! One of the required field(s) is empty"


Thanks you very much

Robert J Guay Jr

UTC +7:00
Juglar del Viento
Moderator
16 April, 2016, 7:52 AM UTC

yw

im glad you resolve the issue

i close the thread in order it is solved

regards
Resistance Is Futile
UTC +1:00
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