Castle GONE!

34 Replies
Alyona Kolomiitseva
Community Manager
15 April, 2016, 7:01 AM UTC
Avok69 said:

it passed 2 days since i submited the ticket not 2 hours :(

nothing in inbox or spam


They will answer you, please wait a little. Sometimes it takes a few days to receive a reply.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Avok69
17 April, 2016, 3:19 PM UTC
4 days and a half, pff it seems your tehnical staff it's very busy, or missing 
UTC +3:00
Drogar61
17 April, 2016, 8:56 PM UTC

Avok69 said:


4 days and a half, pff it seems your tehnical staff it's very busy, or missing 

The first 100 years is difficult. After is easy. 

UTC +0:00
Avok69
18 April, 2016, 5:50 PM UTC
are u kidding, i was thinking about the same, the Admins seems very close to gamers problems
UTC +3:00
Avok69
25 April, 2016, 5:30 PM UTC
any news? It seems i was right regarding admins care
UTC +3:00
Alyona Kolomiitseva
Community Manager
26 April, 2016, 10:51 AM UTC
Avok69 said:

any news? It seems i was right regarding admins care
Did you check your Spam folder?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Avok69
27 April, 2016, 5:17 PM UTC

daily.


I also had this conversation


"Juglar del Viento

hi again

if you dont have the number i cant help u so much. then fill another ticket with same issue and send me the ticket id

thanks in advance

20 April, 2016, 04:34 PM UTC

Avok69

#YYC-621-42864

tnx

Avok69"


and nothing happened 

UTC +3:00
Juglar del Viento
Moderator
27 April, 2016, 8:17 PM UTC

Avok69 said:


daily.


I also had this conversation


"Juglar del Viento

hi again

if you dont have the number i cant help u so much. then fill another ticket with same issue and send me the ticket id

thanks in advance

20 April, 2016, 04:34 PM UTC

Avok69

#YYC-621-42864

tnx

Avok69"


and nothing happened 

i was told they had answered u so its that why alyona told you to check spam folder, check all ur folders cause they answered you

Regards
Resistance Is Futile
UTC +1:00
Avok69
28 April, 2016, 12:38 PM UTC

it seems soemwhere is a problem between us. I didnt received any emails from suports. Like i told you during our chat talk, i didn;t received the confirmation messages that i;ve submited tickets.

All i have on email from @plarium are listed here


http://prntscr.com/axvmz4


please ask them to resend their answer


Avok

UTC +3:00
Juglar del Viento
Moderator
28 April, 2016, 2:03 PM UTC

Avok69 said:


it seems soemwhere is a problem between us. I didnt received any emails from suports. Like i told you during our chat talk, i didn;t received the confirmation messages that i;ve submited tickets.

All i have on email from @plarium are listed here


http://prntscr.com/axvmz4


please ask them to resend their answer


Avok

Lord Avok

i have been told that you have received an answer on 21st of April with a solution for ur case. Please check all your folders even in spam folder to see if one of those unread messages are from support

hope we can resolve this as soon as possible

Regards

Resistance Is Futile
UTC +1:00
Avok69
28 April, 2016, 7:24 PM UTC

On 21th April i have 2 emails from Stormfall, both from "[email protected]"

one in spam, one in inbox. none of them are related to my problem

here they are:


http://prntscr.com/ay0yrj

http://prntscr.com/ay0z67


thanks for help mate

UTC +3:00
Alyona Kolomiitseva
Community Manager
29 April, 2016, 8:41 AM UTC
Avok69 said:


On 21th April i have 2 emails from Stormfall, both from "[email protected]"

one in spam, one in inbox. none of them are related to my problem

here they are:


http://prntscr.com/ay0yrj

http://prntscr.com/ay0z67


thanks for help mate

I have sent you a PM with the response from our Support Team and with the explanation of the reason why you didn't receive their message. Please let me know if you will need any more details.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
avokat2000
30 April, 2016, 2:39 PM UTC

OMG, worked.


Can we do something to corect the email thing?
UTC +3:00
avokat2000
30 April, 2016, 3:07 PM UTC
most of my troops died, also legendary ones :(
UTC +3:00
Alyona Kolomiitseva
Community Manager
5 May, 2016, 8:13 AM UTC
avokat2000 said:

OMG, worked.


Can we do something to corect the email thing?
Please contact our Support Team using a correct email and they will assist you. If there will be any difficulties, please PM Lord Oberon.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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