Purchase Sapphires

9 Replies
lwonderly
25 March, 2016, 5:20 PM UTC
Is anyone else having an issue buying sapphires? Yesterday, I was able to in the morning, then in the afternoon was told I couldn't and my account was blocked. Then this morning I tried and it worked fine. Now this afternoon I can not buy again. Also, other members of my family are having the same issue. Any ideas?
LW
UTC -4:00
Ichezis
25 March, 2016, 5:36 PM UTC

It works fine for me, m'lord!

Please, try to use a different payment method or try contacting the Help Desk.

I wish you good luck!

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
lwonderly
25 March, 2016, 5:58 PM UTC
I did, on all counts. They were no help. I am using PayPal. I don't even get to enter my credentials. This is going to drive me away from this game. And I'm not a lady. I'm a guy....
LW
UTC -4:00
Ichezis
25 March, 2016, 6:19 PM UTC

lwonderly said:


I did, on all counts. They were no help. I am using PayPal. I don't even get to enter my credentials. This is going to drive me away from this game. And I'm not a lady. I'm a guy....

That is strange. I will pass it onto the CM, hopefully she can help!

I feel ashamed for missing your gender, I'm sorry! Don't take it personally, it's a lack of information I had, my mistake. 

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
a.t.s.f.railway9
2 May, 2016, 1:09 AM UTC
I have similar problems, except that I can't spend any  USdollars to purchase funds from the "bank"?  Every time I try, I get a blank overlay screen where the payment screen should be showing.  Is there a fix?  Or is there someone who knows how to fix, or work around this problem.  If this problem can't be resolved, that what do I do to play the game?
UTC +5:00
Mehnslayer
2 May, 2016, 3:08 AM UTC

I hate to be that guy but I just have to point this out

'if I can't pay, how can I play the game' 
E 'n la sua volontade è nostra pace
UTC +11:00
Gadheras
4 May, 2016, 4:05 AM UTC

Mehnslayer said:


I hate to be that guy but I just have to point this out

'if I can't pay, how can I play the game' 

Not true my lord, you can take part in tournaments and make dank sapphires, it just take longer time.......
UTC +2:00
Alyona Kolomiitseva
Community Manager
5 May, 2016, 8:02 AM UTC

a.t.s.f.railway9 said:


I have similar problems, except that I can't spend any  USdollars to purchase funds from the "bank"?  Every time I try, I get a blank overlay screen where the payment screen should be showing.  Is there a fix?  Or is there someone who knows how to fix, or work around this problem.  If this problem can't be resolved, that what do I do to play the game?

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.

Please follow this link and submit a ticket: plrm.me/Plarium_Support.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Kelson
22 May, 2016, 2:08 PM UTC

My problem is I can only by Sapphires using my cell phone. I can't buy any of the specials. I've tried using other platforms to log into the game but nothing seems to work.

UTC +1:00
Juglar del Viento
Moderator
22 May, 2016, 5:56 PM UTC

Kelson said:


My problem is I can only by Sapphires using my cell phone. I can't buy any of the specials. I've tried using other platforms to log into the game but nothing seems to work.

Lord Kelson

seems to be a tech problem. Please send a ticket to suppor following this link. They will assist better than we on the forum.

thanks in advance

Regards
Resistance Is Futile
UTC +1:00
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