It is not possible to send observers to other castles

6 Replies
Gaius
24 March, 2016, 7:31 AM UTC
Really 2 issue. 1st when you try to send reinforecements to another castle you cannot type in the # box - you must use the slide bar. This means for obsersers you must choose from a category that has vey few troops so you can use the slide bar. 2nd the game is constantly crashing requiring refreshing your page. Cannot go more than 5 minutes without a page refresh & every 1/2 hour a complete shutdown of IE. Between these issues & the incredible increase in costs to stay competitive in the game I am starting to think it is time to leave the game.
UTC +12:00
Mehnslayer
24 March, 2016, 8:00 AM UTC
Your issue is you use internet exploder
E 'n la sua volontade è nostra pace
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johnlothian66
25 March, 2016, 1:04 AM UTC
I have that problem too & that is a meaningless reply. The problem of not being able to type in the box to send observers suddenly started happening to me yesterday & I have used IE for decades. The problem about the constant crashes of IE which force page refreshes started within the last month. Before that IE was rock solid in this game. In addition, the game is getting really slowing - everyone is talking about it. In my opinion it is the script that is the problem. I suspect it is becoming overly complex which slows it down & increases the likelihood of bugs.
UTC +13:00
Ichezis
25 March, 2016, 6:43 AM UTC

Greetings m'lords,

I will inform the administrator about this, it seems really disturbing!

Hence you may also contact the Help Desk for further questions and issues.

About leaving the game, I really hope you'll stay Gaius. You probably know who I am when I say that. 

Good luck!

Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
Gaius
25 March, 2016, 9:11 AM UTC
I think it depends on the complexity of one's castle. If your castle is well built up & you have lots of troops in the castle it seems to get worse. Paving the inside of your castle with pathways really destablizes the castle.  I also think this may have it roots in the redesign of screen about half a year back. The size of the available viewing & working space was decreased & this forces me to work in full screen much more. Full screen mode has become unstable since that redesign. Sometimes in full screen mode it randomly drops out of full-screen & this always leads to instabilities in IE. Dropping out of full screen seems more prone to occur during castle redesigning or sending troops while in map mode. Right now I really struggle to do some tasks.
UTC +12:00
Ichezis
25 March, 2016, 9:19 AM UTC

Gaius said:


I think it depends on the complexity of one's castle. If your castle is well built up & you have lots of troops in the castle it seems to get worse. Paving the inside of your castle with pathways really destablizes the castle.  I also think this may have it roots in the redesign of screen about half a year back. The size of the available viewing & working space was decreased & this forces me to work in full screen much more. Full screen mode has become unstable since that redesign. Sometimes in full screen mode it randomly drops out of full-screen & this always leads to instabilities in IE. Dropping out of full screen seems more prone to occur during castle redesigning or sending troops while in map mode. Right now I really struggle to do some tasks.

That indeed sounds logical. The more it carries, the worse the lag.

I have linked this topic to the CM, I hope she'll be able to help!
Plarium Global Moderator; "We can't help everyone, but everyone can help someone."
UTC +2:00
Sergey Kryvorotchenko
Community Manager
25 March, 2016, 10:10 AM UTC

Gaius said:


Really 2 issue. 1st when you try to send reinforecements to another castle you cannot type in the # box - you must use the slide bar. This means for obsersers you must choose from a category that has vey few troops so you can use the slide bar. 2nd the game is constantly crashing requiring refreshing your page. Cannot go more than 5 minutes without a page refresh & every 1/2 hour a complete shutdown of IE. Between these issues & the incredible increase in costs to stay competitive in the game I am starting to think it is time to leave the game.

My Lord, regarding the first issue that you mentioned, please try to send Reinforcements without full screen mode or try this mode in another browser.

As for the second issue, if you already tried basic browser troubleshooting such as clearing cache and testing in a different browser and you still experience this issue, please get in touch with Support team.

 
Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
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