This topic is closed

CANNOT LOGIN

8 Replies
loringer1
21 March, 2016, 9:47 PM UTC

yet again i cannot login i was playing the game fine and it started to run slow so i refreshed now i get this screen and cant get past it 


http://prnt.sc/ai8s6r


it always seems to do it when ive got all my troops out , will have to sit and keep trying till i get bored and go to sleep , then no doubt ill be waking up to all dead troops , ty plarium , another classic move on your behalf 

UTC +1:00
loringer1
21 March, 2016, 9:58 PM UTC
Plarium do you have any idea on when ill be able to put my troops away and go to bed ? i have work in the morning and need to go earn some money to line your pockets for a service like this 
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loringer1
21 March, 2016, 10:04 PM UTC

so close its nearly back but still cant get my troops away http://prntscr.com/ai94sw

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loringer1
21 March, 2016, 10:19 PM UTC

tried to refresh again it gets stuck at 97% if i right click my mouse and hold the button in it draws on the screen , whats going on 


[email protected]

UTC +1:00
Sergey Kryvorotchenko
Community Manager
22 March, 2016, 9:41 AM UTC

My Lord, if you have a loading issue it is always better to contact Support team, since they can help you faster and more effectively than on the forum.

Please try basic browser troubleshooting such as clearing cache and testing in a different browser. If this doesn't help, please get in touch with Support team.

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
loringer1
22 March, 2016, 4:30 PM UTC
As usual the classic plarium answer , wrong department , put in a ticket and wait for no reply , then blame the persons computer , things need to change with plarium before they lose all the players , after all it is the players who pay the wages 
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loringer1
22 March, 2016, 4:52 PM UTC

Right on cue http://prntscr.com/aik588 lol , clear your browsers cashe , same message on firefox , opera , maxthon , and the chrome browser , still want to blame my pc ? or maybe tell me i need to reinstall a new operating system before someone actually admits its plarium at fault 

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jumy
22 March, 2016, 5:29 PM UTC
also for me but i think for upgrade.... if you receive an attack is a upgrade :D
The truth hurts
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Sergey Kryvorotchenko
Community Manager
23 March, 2016, 9:10 AM UTC

loringer1 said:


As usual the classic plarium answer , wrong department , put in a ticket and wait for no reply , then blame the persons computer , things need to change with plarium before they lose all the players , after all it is the players who pay the wages 

Almost all loading issues can be fixed by our basic troubleshooting. That is why this is the first answer that you receive when you complain about loading problems in the game. Other cases should be investigated further by Support team. Please contact them at http://support.plarium.com/enstormfall/Tickets/Submit/


I'll close this thread since I already gave the reply.

Plarium Community Manager Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Plarium_Support
UTC +2:00
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