Dear Lord

You have to contact support explaining this issue what has happened to some players. Send the ticket explaining this issue and they will check your logs and give more details. Click submit ticket

 Hope you can solve this issue

I did not see the extra sapphires and boosts, but purchased the St. Patty's package. They know that and yet deducted nearly 6K from my account. Yes I have submitted a ticked and gotten the answer that there was a "bug" but fails to explain the math.  What of us that lost our troops we won from BG's and more. Real disadvantage in trying to play at all. Yes, a bot took my siege of another bot. Yes, I checked the stats, despite it being in the middle of a bot field. And that is happening because of a "bug"?    Punish the hacker, not the players. Now I'm not playing against others on the playing field I am playing against a true thief?

I understand the angst it must have put you in, but slow down and be fair about it. I did not owe you Sapphires for anything. Do I cancel theh purchase and disclaim all purchases from here as fraud? I don't know yet. Need legal advice on that yet. 

Lords and Ladies, we have experienced the glitch due to wich some players received unfair Sapphires. These Sapphires automatically were deducted when we fixed the bug. If you spent them before, your balance of Sapphires may be negative. It is not possible to remove negative balance since you already used Sapphires for the advantages in the game. This would be unfair for other players.

if you still have not figured out it is all a joke in this game, not worth spending 1€ and if you spend makes you regret, all good and clever but it is all too clear that there are obvious hack and plarium involved

in 1 day you can find 300 alts and many ridiculous attacks (hamlet?) who know what and how many troops there are but they found nothing.... :D very good job, sound like a plarium team 

people call them untouchables, who calls them plarium team, to me it seems a nice fraud

Plarium
1 Hamenofim St, 46725
Plarium specialises in social games such as Total Domination and Stormfall: Age of War. It has more than 600 employees in Israel and the Ukraine (where R&D is based), and revenues are upwards of $100m. It's tipped by some to be Israel's next billion-dollar company - if it goes public in the next year. 

source: wired.co.uk

always same active alts but support not found.... support=nothing, sapphire or troops is same but i never got anything refunded

now wait... i pay for rebuild :D yesssss

mrfreezzzz said:

Plarium
1 Hamenofim St, 46725
Plarium specialises in social games such as Total Domination and Stormfall: Age of War. It has more than 600 employees in Israel and the Ukraine (where R&D is based), and revenues are upwards of $100m. It's tipped by some to be Israel's next billion-dollar company - if it goes public in the next year. 

source: wired.co.uk

obviously, they can't afford to cover the cost of their mistake, instead they let players deal with it through their customer support

wauu 600+, just number x15 for found all his alts also xD

sound like many castle have infinite sapphire.... close the circle

obviously, they can't afford to cover the cost of their mistake, instead they let players deal with it through their customer support