Dear Lord
every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum
please send your ticket to Help Desk with your incident
RegardsThe problem here isn't the sapphires. They can be accounted for by making an account negative like the clowns above me had happen to them (and is covered in the T&C so stop complaining about it).
seabeevet said:
since plarium gives things away for free how was it an obvious glitch? i am not trying to take advantage of anything but when i am credited for sapphires yes i will use them as would any one who doesnt buy them
It was an obvious glitch because they would have announced it all over they place, but we didn't get so much as a mail from Oberon. If they announce when they're SELLING us sapphires, do you seriously think they wouldn't announce giving them away for free?
Juglar del Viento said:
Dear Lord
every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum
please send your ticket to Help Desk with your incident
Regards
either you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player.
this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!
i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!
mrfreezzzz said:
either you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player.
this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!
i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!
I repeat, every issue what requires checking the accounts requires ticket to support to be replaced or to watch for the error. From forums we cant do nothing about players accounts cause we dont have access to them.
So, if a mistake has been made with themes related to accounts (gift, troops, sapphires) has to be sent to support for a better knowledge of every case.
Hope this can clarify this situation.
Regards
mrfreezzzz said:
Juglar del Viento said:
Dear Lord
every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum
please send your ticket to Help Desk with your incident
Regardseither you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player.
this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!
i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!
Your premise is wrong but conclusion correct. The players being penalized are the ones on the receiving end of the raids you mentioned, and the players in the future who will be raided with the revived units.
Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.
The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.
I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?
So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .
BTW, I open a ticket.
Regards,
SolSol said:
Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.
The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.
I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?
So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .
BTW, I open a ticket.Regards,
Sol
Please, all users affected by the negative sapphires have to send a ticket to support for more detalis and review the issue for its study. all those who still havent sent the ticket, please send it clicking submit ticket
we are on weekend so be patient although plarium support is aware of this issue and soon they will ask all you.
RegardsJuglar del Viento said:
Sol said:
Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.
The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.
I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?
So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .
BTW, I open a ticket.Regards,
SolPlease, all users affected by the negative sapphires have to send a ticket to support for more detalis and review the issue for its study. all those who still havent sent the ticket, please send it clicking submit ticket
we are on weekend so be patient although plarium support is aware of this issue and soon they will ask all you.
Regards
Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it.
Are you sure Plarium will work on this ?
Sol said:
Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it.
Are you sure Plarium will work on this ?
Lord Sol
as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.
RegardsJuglar del Viento said:
Sol said:
Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it.
Are you sure Plarium will work on this ?
Lord Sol
as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.
Regards
Juglar,
I'm not the kind of person that uses forum for bugs. What happens is that I got an answer from the ticket but the answer was just saying it happened a bug and the resources were taken. And that's also part of the problem because It's a ticket answer without any action other then we took your resources due to an error so please don't give up the game. Do you understand this type of comunication is part of the problem?
But today I received another message that confirms what you said. I was told that the ticket was forwared to the experts so some analise will happen. This is still not good enough because I don't have any idea of the time it will take or whatever it happen but it's a litle better.
Comunication with customers is a litle more than what's going on here so please accept this as a constructive advice because there's room for improvement.
Regards,
Sol
Sounds like "Ooops. We made a mistake but we can't do anything until the boss says OK or we will lose our jobs."Juglar del Viento said:
Sol said:
Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it.
Are you sure Plarium will work on this ?
Lord Sol
as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.
RegardsJuglar,
I'm not the kind of person that uses forum for bugs. What happens is that I got an answer from the ticket but the answer was just saying it happened a bug and the resources were taken. And that's also part of the problem because It's a ticket answer without any action other then we took your resources due to an error so please don't give up the game. Do you understand this type of comunication is part of the problem?
But today I received another message that confirms what you said. I was told that the ticket was forwared to the experts so some analise will happen. This is still not good enough because I don't have any idea of the time it will take or whatever it happen but it's a litle better.
Comunication with customers is a litle more than what's going on here so please accept this as a constructive advice because there's room for improvement.
Regards,
Sol