sapphs

17 Replies
seabeevet
18 March, 2016, 5:13 PM UTC
why 
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mrfreezzzz
18 March, 2016, 5:16 PM UTC

so very true! some people have spent saphhires they wouldn't have otherwise!


that's not all, travel boosts are gone as well...
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seabeevet
18 March, 2016, 5:28 PM UTC
yes and the thieves as well along with legendary units. this company can afford to gift this to us people spend enough damn money in this game
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badores
18 March, 2016, 5:29 PM UTC

Absurd situation, is to force an expense to the people ... Congratulations

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Juglar del Viento
Moderator
18 March, 2016, 7:32 PM UTC

Dear Lord

every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum

please send your ticket to Help Desk with your incident

Regards
Resistance Is Futile
UTC +1:00
AtheistMage
18 March, 2016, 7:48 PM UTC

The problem here isn't the sapphires. They can be accounted for by making an account negative like the clowns above me had happen to them (and is covered in the T&C so stop complaining about it). 


The problem is the free items, including units and boosts which may have already been unfairly used vs other innocent players. How are they to be compensated for their losses after greedy idiots like the 2 morons above me tried to take advantage of an obvious glitch?
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seabeevet
18 March, 2016, 7:58 PM UTC
since plarium gives things away for free how was it an obvious glitch? i am not trying to take advantage of anything but when i am credited for sapphires yes i will use them as would any one who doesnt buy them
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AtheistMage
18 March, 2016, 8:27 PM UTC

seabeevet said:


since plarium gives things away for free how was it an obvious glitch? i am not trying to take advantage of anything but when i am credited for sapphires yes i will use them as would any one who doesnt buy them

It was an obvious glitch because they would have announced it all over they place, but we didn't get so much as a mail from Oberon. If they announce when they're SELLING us sapphires, do you seriously think they wouldn't announce giving them away for free? 

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mrfreezzzz
18 March, 2016, 9:39 PM UTC

Juglar del Viento said:


Dear Lord

every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum

please send your ticket to Help Desk with your incident

Regards

either you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player. 

this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!

i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!

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Juglar del Viento
Moderator
18 March, 2016, 10:05 PM UTC

mrfreezzzz said:

either you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player. 

this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!

i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!

I repeat, every issue what requires checking the accounts requires ticket to support to be replaced or to watch for the error. From forums we cant do nothing about players accounts cause we dont have access to them.

So, if a mistake has been made with themes related to accounts (gift, troops, sapphires) has to be sent to support for a better knowledge of every case.

Hope this can clarify this situation.

Regards

Resistance Is Futile
UTC +1:00
AtheistMage
18 March, 2016, 10:06 PM UTC

mrfreezzzz said:


Juglar del Viento said:


Dear Lord

every issue related with sapphires must be conducted thru support team. They are able to see your logs and transactions and assist you better than we here in the forum

please send your ticket to Help Desk with your incident

Regards

either you play dumb, or you didn't know/realize the situation: it's not an issue that'd be addressed player per player. 

this morning (GMT) plarium credited every singe player with sapphires (sometimes in large amounts), legendaries units, boots, ressources... and then a few hours later, they removed everything. not a few minutes but a few hours! which left plenty of time for players to use those bonuses, they wouldn't have otherwise, have they known it was not permanent!

i have friends who revived units, for instance, or spent lots of travel boots for raids... and since it's plarium that did the booboo, i see NO reason why players should penalized for THEIR mistake!

Your premise is wrong but conclusion correct. The players being penalized are the ones on the receiving end of the raids you mentioned, and the players in the future who will be raided with the revived units. 


Plarium, you messed up big time on this one and simply subtracting sapphires from offending accounts is not good enough. That does not address the issue of the units, boosts etc. It is also compounded by the fact it happened along side a 50% unit offer. The damage is done and I'm not sure I can see a solution other than restoring the free material you inadvertently gave away 
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Top
19 March, 2016, 3:58 PM UTC
A lot of players are talking about a possible hack, so change yoru password. Even if it wasn't a hack, chaning your password regularly for "free" games like this is a good idea.
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Sol
19 March, 2016, 7:36 PM UTC

Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.



The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.


I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?


So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .



BTW, I open a ticket.



Regards,

Sol









UTC +2:00
Juglar del Viento
Moderator
19 March, 2016, 7:44 PM UTC

Sol said:


Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.



The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.


I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?


So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .

BTW, I open a ticket.


Regards,

Sol


Please, all users affected by the negative sapphires have to send a ticket to support for more detalis and review the issue for its study. all those who still havent sent the ticket, please send it clicking submit ticket

we are on weekend so be patient although plarium support is aware of this issue and soon they will ask all you.

Regards
Resistance Is Futile
UTC +1:00
Sol
20 March, 2016, 9:07 AM UTC

Juglar del Viento said:


Sol said:


Guys, this is not a player vs player thing. As always, that STRATEGY only works for Plarium and not for us.



The fact is that Plaruim made a mistake and the only way out for CUSTOMERS is to BUY just to get to ZERO saffs. The other option for CUSTOMERS is to decide not to buy anything from Plarium untill they fix this and realy PLAY for FREE.


I don't know where or how but Plarium forgot that we're not just players we ARE CUSTOMERS and NO WAY we're paying for Plarium's mistakes!! Spend money to buy NEGATIVE resources! How could that be acceptable?


So for me it's easy to decide and I can share with you. I'm not spending my money just to get me to ZERO .

BTW, I open a ticket.


Regards,

Sol


Please, all users affected by the negative sapphires have to send a ticket to support for more detalis and review the issue for its study. all those who still havent sent the ticket, please send it clicking submit ticket

we are on weekend so be patient although plarium support is aware of this issue and soon they will ask all you.

Regards


Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it. 

Are you sure Plarium will work on this ?

UTC +2:00
Juglar del Viento
Moderator
20 March, 2016, 10:41 AM UTC

Sol said:


Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it. 

Are you sure Plarium will work on this ?

Lord Sol

as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.

Regards
Resistance Is Futile
UTC +1:00
Sol
20 March, 2016, 11:46 AM UTC

Juglar del Viento said:


Sol said:


Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it. 

Are you sure Plarium will work on this ?

Lord Sol

as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.

Regards

Juglar, 


I'm not the kind of person that uses forum for bugs. What happens is that I got an answer from the ticket but the answer was just saying it happened a bug and the resources were taken. And that's also part of the problem because It's a ticket answer without any action other then we took your resources due to an error so please don't give up the game. Do you understand this type of comunication is part of the problem?

But today I received another message that confirms what you said. I was told that the ticket was forwared to the experts so some analise will happen. This is still not good enough because I don't have any idea of the time it will take or whatever it happen but it's a litle better.


Comunication with customers is a litle more than what's going on here so please accept this as a constructive advice because there's room for improvement.


Regards,

Sol

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Top
20 March, 2016, 3:49 PM UTC
Sol said:

Juglar del Viento said:


Sol said:


Thank you but as I said, the ticket is already open and I didn't received any information on the ticket answer saying that Plarium would do something about it. 

Are you sure Plarium will work on this ?

Lord Sol

as i told this issue has happened on weekend and support are receiving the tickets. Probably they will begin to answer from next Monday to give to the users the proper solution. and yes, im sure they are working on it.

Regards

Juglar, 


I'm not the kind of person that uses forum for bugs. What happens is that I got an answer from the ticket but the answer was just saying it happened a bug and the resources were taken. And that's also part of the problem because It's a ticket answer without any action other then we took your resources due to an error so please don't give up the game. Do you understand this type of comunication is part of the problem?

But today I received another message that confirms what you said. I was told that the ticket was forwared to the experts so some analise will happen. This is still not good enough because I don't have any idea of the time it will take or whatever it happen but it's a litle better.


Comunication with customers is a litle more than what's going on here so please accept this as a constructive advice because there's room for improvement.


Regards,

Sol

Sounds like "Ooops. We made a mistake but we can't do anything until the boss says OK or we will lose our jobs."
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