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Moderators for Stormfall: Age of War wanted
Dec 30, 2021, 21:4712/30/21
05/03/15
26

XP Tournament Compensation

Is the compensation complete?

I hear from other players that they have their troops back from losses on the 28th. But I do not have my troops back.

I still have the reports of the BG's hit if needed.

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25
Comments
13
Comments
Dec 31, 2021, 15:0812/31/21
02/20/17
106

Same here..  scored 2 mill points that day

Dec 31, 2021, 17:5812/31/21
Dec 31, 2021, 17:58(edited)
08/20/14
45

Still down 31m offense and defense was a wash during BGs that day - my greaveyard is still full

Dec 31, 2021, 18:2512/31/21
07/12/17
36

Zero troops returned. 

Jan 5, 2022, 12:0001/05/22
05/03/15
26

Just to say - still no compensation.

Jan 5, 2022, 13:0101/05/22
01/01/17
5

nothing returned....

Jan 5, 2022, 13:2201/05/22
12/14/15
41

Off back, no def. Seems this is taking them longer than they expected. But confident now that the rest of my troops will be returned sometime today. 

Jan 5, 2022, 14:3401/05/22
02/22/16
1840

I am told that all returned units will be in offense (even for losses of defense) 

If you didn't not recieve any returns and you think you have some due to you Please contact me I will give you a link to support to make your claim.


 

Jan 5, 2022, 15:3601/05/22
Jan 5, 2022, 15:49(edited)
05/03/15
26

Don't want to be a nah sayer and I guess we should just wait but that sounds awefully unlikely. It just doesn't add up.

Converting troops to their resource value and then converting them back into another type of troop? That would:

- add masses of unnecessary calculations, putting more strain on the server and double/tripple the time it took to run the code

- make the process significantly more complicated therefore increasing the risk of errors

- make it next to impossible to audit the process to check it working properly

- lead to players complaining they hadn't been compensated properly even if they had due to the process being non-transparent and very difficult to follow

I know you are only the messenger but can you re-check with Plarium? I see a lot of red flags here. It can't be being done like that, surely?

Jan 5, 2022, 16:0001/05/22
12/14/15
41

TBH, the statement given out by Plarium was all troops lost PvP, B/Gs, Hamlets. etc. A lot of people received back their off days ago and have received nothing today, I got bacck my off but no def. The promise must be honored by Plarium, never was their any mention of just off troops (show me this and I will appologize.) this is really bad customer service by Plarium. Yes I have some due all my def as per your statement. If they can return half why not the other half. Let's get it done lads. 

Jan 5, 2022, 16:1601/05/22
Jan 5, 2022, 16:16(edited)
02/22/16
1840
Daemon

TBH, the statement given out by Plarium was all troops lost PvP, B/Gs, Hamlets. etc. A lot of people received back their off days ago and have received nothing today, I got bacck my off but no def. The promise must be honored by Plarium, never was their any mention of just off troops (show me this and I will appologize.) this is really bad customer service by Plarium. Yes I have some due all my def as per your statement. If they can return half why not the other half. Let's get it done lads. 

I am sorry your not happy with the results. 

Like I said I would be happy to provide you with a link so you can contact support  to state your case. I am only telling you what I have been told I wish you well  let me know if you want a support ticket link



BiohazarDModerator
Jan 5, 2022, 16:3601/05/22
10/04/13
3759
Daemon

TBH, the statement given out by Plarium was all troops lost PvP, B/Gs, Hamlets. etc. A lot of people received back their off days ago and have received nothing today, I got bacck my off but no def. The promise must be honored by Plarium, never was their any mention of just off troops (show me this and I will appologize.) this is really bad customer service by Plarium. Yes I have some due all my def as per your statement. If they can return half why not the other half. Let's get it done lads. 

It sounds like the res value of def units sent to bgs may have been returned as off (it sounds like it would be dragons), please check if that's what happened in your case.  If not you should submit a ticket to support.  

Jan 5, 2022, 16:4301/05/22
07/12/17
36

So all lost troops have been converted into off troops. I received back the 6k dragons I lost, but zero extra. Are plarium still calculating will I receive more in the future, surely it would have been easier just to do what they first stated and just return all troops lost that day. This policy change was done without anyones knowledge this can't be right. It seems more likely due to the kickback by the min point tourney players about how unfair it was, Plarium tried to do a Solomon and please everyone. This has resulted in them pleasing nobody. The return of the off a few days ago to some players was we were told a mistake and they were trying to sort this out, so everyone got back all troops lost that day. Now it's just off so the whole thing was resolved days ago and no need for them to work so hard these last couple of days. THIS IS A CON TRICK. and not a very good one as the person being conned shouldn't be aware, I am. Thank you Plarium I know how valued I am as a customer who pays to play. You can kiss my money goodbye. Nothing more to say on this subject from me, hope all the Plarium workers sleep well tonight.

Jan 5, 2022, 17:4201/05/22
08/20/14
45

Received my troops back and in the form of offense best I can tell.  

Plarium thanks for implementing a solution that made things right for those leagues and players that pushed hard during the first day of the experience tournament.