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Game broken or account locked?

Moderators for Stormfall: Age of War wanted

Jeruwaho

Oct 17, 2017, 15:2410/17/17

10/23/16

Game broken or account locked?

I cant log in.

It's been over a day.

The usual green bar gets to 100% and then a pop up says

"Oops!! Something went wrong. Please, try again"

"(Id:pp#########)"

the numbers are an actual number which is probably my player ID.

I have tried three browsers.

I deleted and reinstalled one of the browsers (I wish I had not because now I need to re-log into ALLLLLLL my things)

I've tried a second computer on a separate internet network.

So, I guess I need to send a support ticket.

It is very difficult to find a link to submit a ticket, however.

Anybody got that link?

Comments

Juglar del Viento

Oct 17, 2017, 16:1110/17/17

04/10/15

1437

Lord Matt

we are investigating what is happening with some lords cause for example me its no problem to enter on game

the link is: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Regards

Crypt

Oct 17, 2017, 16:2410/17/17

08/30/17

221

Hi all!

Try to clear your cache and re-log on the game - I entered in the game few minutes ago without problems.

Waiting your feedback...

Thanks!

Bogdan

Deleted

Oct 17, 2017, 16:2910/17/17

I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now

Crypt

Oct 17, 2017, 16:4210/17/17

08/30/17

221

cdnoonan1957 said:

I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now

Thanks for your feedback - devs are working out to solve it asap...

Alina PhoenixAdmin

Oct 17, 2017, 18:0910/17/17

02/29/16

5605

Hello.

This issue has been fixed now. Sorry for the inconveniences.

Can you please confirm that you're able to login now?

Jeruwaho

Oct 17, 2017, 18:3710/17/17

10/23/16

All fixed! Thanks so much!

Juglar del Viento

Oct 17, 2017, 18:3910/17/17

04/10/15

1437

mattw1027 said:

All fixed! Thanks so much!

You are welcome my Lord

Glad to hear that all working again

Regards

The topic is locked. You cannot post comments.

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Something went wrong.  Please, try again\"</p><p>\"(Id:pp#########)\"</p><br><p>the numbers are an actual number which is probably my player ID.</p><br><br><p>I have tried three browsers.  </p><p>I deleted and reinstalled one of the browsers (I wish I had not because now I need to re-log into ALLLLLLL my things)</p><p>I've tried a second computer on a separate internet network.</p><br><p>So, I guess I need to send a support ticket.  </p><p>It is very difficult to find a link to submit a ticket, however.</p><p>Anybody got that link?</p><br><br><br><br><br>","createdDate":"1508253840000","folderId":"50","id":"80244","authorId":"1313138","authorRegistered":"1477254846237","authorName":"Jeruwaho ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2617","commentsCount":"7","likesCount":"0","authorCommentsCount":"20","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/80244_game-broken-or-account-locked-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/277364/","commentUrl":"/forum/en/comment/topic_403046/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Lord Matt</p><p>we are investigating what is happening with some lords cause for example me its no problem to enter on game</p><p>the link is: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508256681440","editedDate":"0","id":"403046","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403046","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1742775/","commentUrl":"/forum/en/comment/topic_403057/"},"strings":{"userRole":"","userId":"1742775","contentDraftJs":"","contentHtml":"<p>Hi all!\n</p>\n\n<p>Try to clear your cache and re-log on the game - I entered in the game few minutes ago without problems.\n</p>\n<p>Waiting your feedback...\n</p>\n\n<p>Thanks!\n</p>\n<p>Bogdan</p>","userRegistered":"1504091216977","userCommentsCount":"221","userName":"Crypt","createdDate":"1508257456627","editedDate":"0","id":"403057","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33868595.jpeg?v=1696774205"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403057","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391127/","commentUrl":"/forum/en/comment/topic_403065/"},"strings":{"userRole":"","userId":"1391127","contentDraftJs":"","contentHtml":"I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1508257768040","editedDate":"0","id":"403065","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403065","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1742775/","commentUrl":"/forum/en/comment/topic_403072/"},"strings":{"userRole":"","userId":"1742775","contentDraftJs":"","contentHtml":"<p>cdnoonan1957 said:</p><br><blockquote>I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now</blockquote><p>Thanks for your feedback - devs are working out to solve it asap...</p><br>","userRegistered":"1504091216977","userCommentsCount":"221","userName":"Crypt","createdDate":"1508258557650","editedDate":"0","id":"403072","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33868595.jpeg?v=1696774205"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403072","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_403125/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello.\n</p><p><span style=\"color: inherit;\">This issue has been fixed now. Sorry for the inconveniences. </span></p><p>Can you please confirm that you're able to login now?</p>","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1508263767810","editedDate":"0","id":"403125","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403125","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1313138/","commentUrl":"/forum/en/comment/topic_403139/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"All fixed!  Thanks so much!","userRegistered":"1477254846237","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508265426423","editedDate":"0","id":"403139","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403139","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/277364/","commentUrl":"/forum/en/comment/topic_403142/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>mattw1027 said:</p><br><blockquote>All fixed!  Thanks so much!</blockquote><p>You are welcome my Lord</p><p>Glad to hear that all working again</p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265555277","editedDate":"0","id":"403142","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403142","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Something went wrong.  Please, try again\"</p><p>\"(Id:pp#########)\"</p><br><p>the numbers are an actual number which is probably my player ID.</p><br><br><p>I have tried three browsers.  </p><p>I deleted and reinstalled one of the browsers (I wish I had not because now I need to re-log into ALLLLLLL my things)</p><p>I've tried a second computer on a separate internet network.</p><br><p>So, I guess I need to send a support ticket.  </p><p>It is very difficult to find a link to submit a ticket, however.</p><p>Anybody got that link?</p><br><br><br><br><br>","createdDate":"1508253840000","folderId":"50","id":"80244","authorId":"1313138","authorRegistered":"1477254846237","authorName":"Jeruwaho ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2617","commentsCount":"7","likesCount":"0","authorCommentsCount":"20","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/80244_game-broken-or-account-locked-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/277364/","commentUrl":"/forum/en/comment/topic_403046/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>Lord Matt</p><p>we are investigating what is happening with some lords cause for example me its no problem to enter on game</p><p>the link is: <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a></p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508256681440","editedDate":"0","id":"403046","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403046","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1742775/","commentUrl":"/forum/en/comment/topic_403057/"},"strings":{"userRole":"","userId":"1742775","contentDraftJs":"","contentHtml":"<p>Hi all!\n</p>\n\n<p>Try to clear your cache and re-log on the game - I entered in the game few minutes ago without problems.\n</p>\n<p>Waiting your feedback...\n</p>\n\n<p>Thanks!\n</p>\n<p>Bogdan</p>","userRegistered":"1504091216977","userCommentsCount":"221","userName":"Crypt","createdDate":"1508257456627","editedDate":"0","id":"403057","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33868595.jpeg?v=1696774205"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403057","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1391127/","commentUrl":"/forum/en/comment/topic_403065/"},"strings":{"userRole":"","userId":"1391127","contentDraftJs":"","contentHtml":"I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1508257768040","editedDate":"0","id":"403065","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403065","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1742775/","commentUrl":"/forum/en/comment/topic_403072/"},"strings":{"userRole":"","userId":"1742775","contentDraftJs":"","contentHtml":"<p>cdnoonan1957 said:</p><br><blockquote>I am having the same problem. When the game loads to 100% an 'error' with an ID comes up. I have been trying for more than 30 minutes now</blockquote><p>Thanks for your feedback - devs are working out to solve it asap...</p><br>","userRegistered":"1504091216977","userCommentsCount":"221","userName":"Crypt","createdDate":"1508258557650","editedDate":"0","id":"403072","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/33868595.jpeg?v=1696774205"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403072","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1046840/","commentUrl":"/forum/en/comment/topic_403125/"},"strings":{"userRole":"Admin","userId":"1046840","contentDraftJs":"","contentHtml":"<p>Hello.\n</p><p><span style=\"color: inherit;\">This issue has been fixed now. Sorry for the inconveniences. </span></p><p>Can you please confirm that you're able to login now?</p>","userRegistered":"1456743215047","userCommentsCount":"5605","userName":"Alina Phoenix","createdDate":"1508263767810","editedDate":"0","id":"403125","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f19112073.jpeg%3fv%3d1540296742&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"403125","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1313138/","commentUrl":"/forum/en/comment/topic_403139/"},"strings":{"userRole":"","userId":"1313138","contentDraftJs":"","contentHtml":"All fixed!  Thanks so much!","userRegistered":"1477254846237","userCommentsCount":"20","userName":"Jeruwaho ","createdDate":"1508265426423","editedDate":"0","id":"403139","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403139","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/277364/","commentUrl":"/forum/en/comment/topic_403142/"},"strings":{"userRole":"","userId":"277364","contentDraftJs":"","contentHtml":"<p>mattw1027 said:</p><br><blockquote>All fixed!  Thanks so much!</blockquote><p>You are welcome my Lord</p><p>Glad to hear that all working again</p><p>Regards</p>","userRegistered":"1428687025940","userCommentsCount":"1437","userName":"Juglar del Viento","createdDate":"1508265555277","editedDate":"0","id":"403142","entityId":"80244","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10023754.jpeg?v=1623093150"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"403142","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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