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Purchase button in Bank does nothing!

Purchase button in Bank does nothing!

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Moderators for Stormfall: Age of War wanted
Apr 29, 2022, 14:0904/29/22
03/07/15
7

Purchase button in Bank does nothing!

Plarium Play on Mac - Clicking on "Purchase" or on the dollar amount button does nothing. I have purchased items before with no problems. Mac OS Monterey v12.3.1

I am trying to give you money and the game won't let me!!

Views
24
Comments
9
Comments
Apr 29, 2022, 14:3104/29/22
02/22/16
1844

I will pass this on 


Apr 29, 2022, 14:4004/29/22
02/22/16
1844

Try resetting your Computer if that doesn't work Ill give you a link to support 

Apr 29, 2022, 15:1704/29/22
03/07/15
7

Shutdown worked, you have my money... :)

Apr 29, 2022, 19:2904/29/22
02/22/16
1844
Tagus

Shutdown worked, you have my money... :)

Glad to be of service  :)


May 1, 2022, 15:3705/01/22
May 1, 2022, 15:38(edited)
11/25/18
79
  • The platform you play on (e.g. Facebook, VK, Plarium.com): Plarium com
  • The server where you play (e.g. Untamed Lands, The Golden Coast, etc.): Farwol's Crown
  • The feature that causes the issue (Unit training, raiding, etc.): Payments since a few month.
  • The exact steps you performed before the bug arose: I click on the offer, but nothing happens. Only when I 1st clean the cache, it is possible.
  • What should have happened: When you click on an offer, the "pay with" window should open automatically, but it does not.  

And today the same issue, resetted the PC, it worked.

Did the next payment, same issue. 

May 2, 2022, 09:4205/02/22
May 2, 2022, 09:47(edited)
02/22/16
1844

I'm not sure why your payment method is in Rubles if you go to the Game launcher you can check and  change your currency set up 

Go to Game Launcher and click on Settings  

i

then click on Payments 

i

then  pick the country and set your country and currency using the Edit 


i

if you have more questions about this   the contact support link that is available I hope this helps.

May 5, 2022, 10:1005/05/22
02/04/17
350

Кнопка смены страны не работает - валюту нельзя поменять, а предпочтительный способ оплаты выбирается автоматически и зависит не от настройки приложения, а от ip-адреса.

May 5, 2022, 18:5205/05/22
May 5, 2022, 18:55(edited)
11/25/18
79

Hallo Geo, vielleicht hilft es, deine Burgen in einer geschützten Umgebung zu starten: Sandbox oder Sandboxie.

So wird deine IP-Adresse nicht übertragen. Möglicherweise lassen sich die Zahlungsmodalitäten dann ändern. Oben hast du geschrieben, du wärst in Deutschland "I living in Germany, why bill comes in rubles". Einige Gamer haben lange Zeit aus Argentinien gezahlt, was wesentlich kostengünstiger war. Darum hat Plarium vor einigen Monaten technisch etwas geändert, damit sie nicht mehr betrogen werden. Ich bin neugierig zu erfahren, ob das Starten deiner Burg(en) aus einer Sandbox hilft. Wäre nett, wenn du eine Rückmeldung machst.

May 6, 2022, 10:5605/06/22
02/22/16
1844

did you see where it said  Have Questions and the Link to Contact Support ? 

That is where you can ask . moderators do not interact in Player finacial Details this is to protect you.

tell them your preference when you contact them and they will be able to let you know your options