Issue with the Holy Loyalty Roll

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Issue with the Holy Loyalty Roll

Moderators for Stormfall: Age of War wanted

Savage

Jul 29, 2021, 23:2207/29/21

07/11/19

Issue with the Holy Loyalty Roll

Seems the event was set on British Summer time.

So it has ended an hour early.... or at least an hour earlier than anyone would have expected given reset is still in approx an hour. Reset seems set to GMT and does not change when the clocks go forward.

I expect this will annoy a lot of players who were expecting to collect the holy bond before reset. Especially US ppl who might well only get back from work an hour or two before reset.

On top of that you can't currently unlock the holy bond with one of the items because for that part of the event the game isn't actually recognising that the last day of the event has ended. I suspect that piece has been coded to a GMT clock/flag.

So the game is simulaneously saying the event has ended whilst failing to recognise that the event has ended. Bit of a mess.

Comments

Wesley Pringle

Jul 30, 2021, 09:4007/30/21

02/22/16

1844

It seems this has been fixed after a refresh from what I'm told (had collected mine earlier in the day.)

DejaVu

Jul 30, 2021, 10:3007/30/21

05/01/15

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!

AlinaCommunity Manager

Jul 30, 2021, 11:5907/30/21

05/21/19

3510

Thanks for reporting it. We're aware of this issue, and the game team is currently investigating the reasons. From what I know, you should be able to collect the final reward with the Key today. Have you tried that?

AlinaCommunity Manager

Jul 30, 2021, 12:0107/30/21

05/21/19

3510

DejaVu

I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???

Sorry to hear about it, DejaVu. Is the button "Claim" still greyed out? If not, what happens when you try to click it?

BiohazarDModerator

Jul 30, 2021, 18:5907/30/21

10/04/13

3777

The unlock with keys option seems to be working for me now that the schedule has ended in all time zones. Is anybody still having problems with it now?

DejaVu

Jul 30, 2021, 21:3807/30/21

05/01/15

I still cannot claim the last reward. I just tried...

http://i.prntscr.com/KZBiFS-tQB6zBlh-9IIp6w.png

Wesley Pringle

Aug 1, 2021, 21:2008/01/21

02/22/16

1844

This issue will not be forgotten till the players get taken care of please be Patient :)

Wesley Pringle

Aug 2, 2021, 14:5608/02/21

Aug 2, 2021, 14:57(edited)

02/22/16

1844

Please let us know if you continue to not be able to claim

DejaVu

Aug 2, 2021, 23:3808/02/21

05/01/15

still not able to claim the holy bond...it is very annoying

Wesley Pringle

Aug 3, 2021, 09:2808/03/21

02/22/16

1844

DejaVu

still not able to claim the holy bond...it is very annoying

Yes we understand and we are still working on a fix

AlinaCommunity Manager

Aug 4, 2021, 10:4108/04/21

05/21/19

3510

DejaVu

still not able to claim the holy bond...it is very annoying

Hello, DejaVu! I'd like to inform you that this issue should have been fixed. Have you managed to claim the final reward?

DejaVu

Aug 5, 2021, 21:0408/05/21

05/01/15

Yay, it finally worked..thanks! :)

Ana de TinkyCommunity Manager

Aug 9, 2021, 12:5908/09/21

04/05/21

854

You are welcome, Lady!😉

BiohazarDModerator

Aug 12, 2021, 15:3008/12/21

10/04/13

3777

Good to hear it's working now :)

The topic is locked. You cannot post comments.

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It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2prae\",\"text\":\"It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1430522576177","userCommentsCount":"12","userName":"DejaVu ","createdDate":"1627641022453","editedDate":"0","id":"1493812","entityId":"594148","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10507788.jpeg?v=1524326039"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1493812","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8349556/","commentUrl":"/forum/en/comment/topic_1493821/"},"strings":{"userRole":"Community Manager","userId":"8349556","contentDraftJs":"{\"blocks\":[{\"key\":\"4c6dd\",\"text\":\"Thanks for reporting it. We're aware of this issue, and the game team is currently investigating the reasons. 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If not, what happens when you try to click it? \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1558436305437","userCommentsCount":"3510","userName":"Alina","createdDate":"1627646498950","editedDate":"0","id":"1493822","entityId":"594148","likesCount":"0","quotedId":"1493812","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/52404035.jpeg.jpeg?v=1611850237"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1493822","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/forum/en/profile/366529/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"3q3ik\",\"text\":\"I have the same problem and it has not been fixed. It says I missed the holy bond, even if I logged in before game reset time, which is at 1am UK time. Last night reset was at midnight???\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2prae\",\"text\":\"It now says I have 19 days to unlock all missed rewards, but even with plenty of keys, it would not let me. The unlock button does not light up, which is very annoying. Actually the entire situation is. Now I have 3 holy bonds sitting there, I cannot get (1 in each server). Thank you for that!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userName":"DejaVu "},"images":{},"template_options":{"compositeId":"1493812"},"repeaters":{}}]}},{"links":{"authorUrl":"/forum/en/profile/184/","commentUrl":"/forum/en/comment/topic_1493890/"},"strings":{"userRole":"Moderator","userId":"184","contentDraftJs":"{\"blocks\":[{\"key\":\"dmgvn\",\"text\":\"The unlock with keys option seems to be working for me now that the schedule has ended in all time zones.  Is anybody still having problems with it now?\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1380874980000","userCommentsCount":"3777","userName":"BiohazarD","createdDate":"1627671542083","editedDate":"0","id":"1493890","entityId":"594148","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/2339109.jpeg?v=1667636508"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1493890","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/366529/","commentUrl":"/forum/en/comment/topic_1493925/"},"strings":{"userRole":"","userId":"366529","contentDraftJs":"{\"blocks\":[{\"key\":\"299vh\",\"text\":\"I still cannot claim the last reward. I just tried...\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9bjiu\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"7tinh\",\"text\":\"http://i.prntscr.com/KZBiFS-tQB6zBlh-9IIp6w.png\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":47,\"key\":0}],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"explicit\":false,\"url\":\"http://i.prntscr.com/KZBiFS-tQB6zBlh-9IIp6w.png\"}}}}","contentHtml":"","userRegistered":"1430522576177","userCommentsCount":"12","userName":"DejaVu 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